Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Relax House is a house with familiar treatment and comfortable rooms. The garden and trees create an environment of peace. We have a shared equipped kitchen, spaces to rest or work and we will always be available for what you may need.

The property's location on one of the less travelled streets of the town allows you to really have a relaxing and authentic experience. We want to host travellers that really want to discover the world. We will be available to suggest the best places to have a coffee, dinner, etc.

We have nice place where people can rest or work, and the rooms offer a very good rest. Have local decorations and the cleanliness is a very point we take care. Have good curtains, also, if people wants to stay more than one night, we offer cleaning of room in mornings. In addition, we offer different types of massages at home for an additional fee, so you can get an extra relaxation while visiting Panajachel, Lake Atitlan

Relax House Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 21:00 .
Check out before 12:00 .

Payment upon arrival only by cash.

Taxes included.
Breakfast not included - 3.25 USD per person per day.
No curfew.
Pet friendly - 7 USD per pet per day.
Child friendly. - younger than 10 years old do not pay.
The entrance of alcoholic beverages without authorisation is prohibited.
Exaggerated noise is not allowed between 10:00 pm to 7:00 am. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 9.7

  • Location 8.7

  • Staff 10.0

  • Atmosphere 9.3

  • Cleanliness 10.0

  • Facilities 9.7

Latest Reviews

  • 10.0


    24 Oct 2019
    A very nice family house, clean, quiet location. They serve breakfast for an addiotional and reasonable fee. I told them that something didn't worked well and they fixed quickly. Highly recomended to spend some days in Panajachel where is very easy to get to other places.
    Guatemala, Female, 25-30
  • 10.0


    17 Oct 2019
    We had a lovely relaxed stay here. It had everything we needed and was in a great location. It’s a quiet and small hostel but that’s what we were after. If you want a busy hostel full of people maybe try somewhere else. Cristian was an amazing host and was able to answer any questions we had about the area and booked our ongoing travel for us.
    England, Couple, 25-30
  • 9.4


    11 Sep 2019
    I highly recommend this place. It’s hidden so follow well the directions of the host, and warn them if you need to park a car they’ll direct you accordingly. The host gave us great pieces of advice regarding what to visit. We really enjoyed it. They also provide breakfast for a cheap additional fee and massages with a discount for people who stay there. The only thing is to have ear plugs as you can hear street dogs bark at night but that has nothing to do with the house and the hosts :-)
    France, Couple, 31-40
  • 9.4


    08 Aug 2019
    Cute little house! Very friendly staff. Helpful to have a SIM card when travelling because they will come greet you on the street when you arrive and you will need watsapp to communicate with them.
    Canada, Female, 25-30
  • 9.1


    17 Sep 2019
    Really nice place with good security (only one locked entry and rxit( and very clean facilities. The host Christian was very helpful, and checked on possibility of climbing San Pedro for us. Good breakfast and nice hammocks to relax in.
    England, Male, 41+
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  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Towels Included
  • Breakfast Not Included
  • Outdoor Terrace
  • Parking
  • 24 Hour Reception
  • Internet Access
  • Luggage Storage
Food & Drink
  • Café
  • Tea & Coffee Making Facilities
  • Wi-Fi