Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Relax House is a house with familiar treatment and comfortable rooms. The garden and trees create an environment of peace. We have a shared equipped kitchen, and we will always be available for what you may need.

The property's location on one of the less travelled streets of the town allows you to really have a relaxing and authentic experience. We want to host travellers that really want to discover the world. We will be available to suggest the best places to have a coffee, dinner, etc.

The rooms have local decorations and the cleanliness is a important point we take care. Have good curtains, also, if people wants to stay more than one night, we offer cleaning of room in mornings. In addition, we offer different types of massages at home for an additional fee, so you can get an extra relaxation while visiting Panajachel, Lake Atitlan

Relax House Policies & Conditions:

Cancellation policy: 48h before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.

Check in from 15:00 to 21:00 .
Check out before 12:00 .

Payment upon arrival only by cash.

Taxes included.
Breakfast not included - 3.25 USD per person per day.
No curfew.
Child friendly. - younger than 10 years old do not pay.
Exaggerated consumption of alcoholic beverages is prohibited.
Exaggerated noise is not allowed between 10:00 pm to 7:00 am. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 9.6

  • Location 8.8

  • Staff 10.0

  • Atmosphere 9.2

  • Cleanliness 9.6

  • Facilities 10.0

Latest Reviews

  • 10.0


    21 Jan 2020
    Relax House is a beautiful, charming home with a fantastic English speaking host, Cristian. It is quite clean, quiet and comfortable, deserving of its name. Located up the hill, near the main street of Pana, it is an easy walk to get anywhere you want. Cristian is very helpful, and can book any tour or shuttle you need. I feel lucky to have stayed here, would definitely stay again.
    USA, Female, 41+
  • 10.0


    08 Jan 2020
    Excellent and helpful hosts! They were very helpful in giving information and helping us set up a hike. Good price, nice quiet location with great atmosphere.
    USA, Mixed Group, 18-24
  • 10.0


    24 Oct 2019
    A very nice family house, clean, quiet location. They serve breakfast for an addiotional and reasonable fee. I told them that something didn't worked well and they fixed quickly. Highly recomended to spend some days in Panajachel where is very easy to get to other places.
    Guatemala, Female, 25-30
  • 10.0


    17 Oct 2019
    We had a lovely relaxed stay here. It had everything we needed and was in a great location. It’s a quiet and small hostel but that’s what we were after. If you want a busy hostel full of people maybe try somewhere else. Cristian was an amazing host and was able to answer any questions we had about the area and booked our ongoing travel for us.
    England, Couple, 25-30
  • 9.7


    12 Mar 2020
    Lovely place and Christian was so helpful with everything. Would definitely recommend staying here!
    England, Female, 25-30
  • 9.7


    27 Feb 2020
    One of the best places I stayed in Guatemala, nice yard with hammocks to chill out in. Staff went out of there way to help. It’s spot on if you looking for a place to chill out without the party scene. I definitely would go here again if coming back to panajachel!
    Denmark, Male, 31-40
  • 9.7


    26 Feb 2020
    Stay here!!!! Quiet, relaxing, clean, hot water and Guatemalan breakfast!!! I was in Guatemala one week and this was the first place to really offer it. Generous and helpful hosts.
    England, Female, 25-30
  • 9.7


    11 Dec 2019
    Fantastic quiet guest house with excellent facilities. A bit farther out from the lake than other places, but Pana isn't very big and I wasn't bothered by it.
    USA, Male, 25-30
  • 9.7


    05 Dec 2019
    From the first moment I walked through the door I felt very welcomed. The room was not ready, as I was too early, but no problem. Christian put my bags into his room to keep it safe so I could go out without carrying my luggage around. The room and bathroom were clean and spacious. The kitchen is available for use at any time and it is clean too. Free drinking water is also a big advantage. Christian was also helping me with booking transfers to other areas in Guatemala. I would book it again.
    Germany, Female, 41+
  • 8.9


    26 Feb 2020
    The comfiest bed we have had for a hostel! Large rooms. Very friendly staff and great breakfast which was well priced! Location secluded. Would stay here again for the value!
    Canada, Couple, 25-30
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  • Free Internet Access
  • Free WiFi
  • Towels Included
  • Book Exchange
  • Breakfast Not Included
  • Hot Showers
  • Parking
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Luggage Storage
Food & Drink
  • Café
  • Meals Available
  • Tea & Coffee Making Facilities
  • Wi-Fi