Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

100% cancellation fee if cancelled less than 30 days prior to arrival.

No show full charge.

The following group types are not accepted by this hostel: Business Trip If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

RestUp London is set in a large building steeped in history and tradition but combined with all the state-of-the-art convenience perfect for today's travellers.

Our hostel provides excellent value-for-money accommodation together with cutting edge technology to ensure you have a home-from-home experience at the hostel.

We're located in central London (Zone 1), in close proximity to the key London landmark sites, including the London Eye, the Tower of London, Madam Tussaud's, Buckingham Palace, London Bridge, Big Ben, Oxford Street, Piccadilly Circus, Hyde Park, the Tate Gallery, Imperial War Museum and West End theatres.

Please note that bookings cannot be accepted from any person under the age of 18 unless they are accompanied by an adult (over 18 years old).
Guests under the age of 18 years old, must be in a private room (with an adult) and cannot stay in dorms, sharing with other visitors.

Please note:

All the guests, no matter the nationality including UK citizens, have to provide a valid pictured ID to be able to check-in.

Please note that bookings cannot be accepted from any person under the age of 15 unless they are accompanied by an adult (over 18 years old).
Guests under the age of 15 years old, must be in a private room (with an adult) and cannot stay in dorms, sharing with other visitors

Cancellation Policy: 2 days before the arrival

Check In: 3 pm
Check Out: 10:00 am

Method of Payment upon the arrival: Cash, Credit Cards, Debit Cards

Taxes are included.

Reception is open 24 hours and dinner is available. View House Rules


Whether you're travelling solo or with friends, you'll feel right at home with us at Rest Up London. We've been welcoming travellers to our award-winning hostel in central London for more than 100 years, and we know the importance of feeling at home away from home. Kick back in spacious communal areas or grab something to eat – we've got everything from traditional English fry-ups to Italian-style pizza and pasta.


You'll be based in quirky Elephant & Castle and only a quick walk to the nearest underground station – from there, it's a few stops to famous sights like the Tower of London and the London Eye. Soho's bohemian bars, Chinatown's buzzing restaurants and Covent Garden market are all a short stroll from Piccadilly Circus, which is five stops away on the Bakerloo line. Up for a night out but don’t feel like going far? The iconic Ministry of Sound nightclub is 12 minutes' walk.

Rooms and Dorms

Prefer to have your own private bathroom? Some of our rooms come with en-suites at no extra charge. Wi-Fi and bedding are included in all of our rooms, including mixed and female-only dorms. Each bed has a reading light: perfect for planning your itinerary with our free city maps. Our private rooms are ideal for couples, and make sure to book one of our family rooms if you’re travelling with under-18s. We've got towels and hairdryers for hire, which leaves more space in your backpack for city souvenirs. And don't worry if your bag weighs more than you do – there's also an elevator.

Extras and activities

You'll find all the essentials on-site: an ATM, secure lockers for stowing your bags, 24-hour security and welcoming multilingual staff at the front desk – also open all day and night. If you're staying in, stop by one of the vending machines before swapping stories with fellow travellers in our café or terrace, snuggle up in the TV room on the comfy bean bags, or get involved in some (light) competition over foosball and pool.

View House Rules

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Reviews & Ratings

  • Value For Money 7.0

  • Security 7.3

  • Location 7.5

  • Staff 7.7

  • Atmosphere 6.7

  • Cleanliness 6.6

  • Facilities 6.2

Latest Reviews

  • 10.0


    22 Feb 2020
    Nice stay
    Romania, Male, 41+
  • 8.9


    15 Feb 2020
    The sheets in my bed were already used when I arrived, so I informed the front desk and they said they would have the sheets replaced. When I returned that night, someone was sleeping in my bed so I had to find another bed. Other than this, I enjoyed my stay at the hostel, the facilities were clean, and the staff was helpful.
    USA, Mixed Group, 18-24
  • 8.0


    09 Feb 2020
    the staff is insanely friendly and the aesthetic is really nice! but... my key card stopped working 2 times in 1 day, the wifi is TERRIBLE, a legitimate school of children showed up and were loud all throughout the night and morning. sucks big time that breakfast isn’t included and that there isn’t a kitchen to store ur food in.
    Canada, Female, 18-24
  • 6.3


    14 Feb 2020
    The hostel is ok for just a night stay, but there was a lot of mistakes made by the reception when attributing bunk beds which led to the whole dorm being woken up at 4am because the reception gave the same bed to two different people. The showers and toilets were ok, a little bit dirty there was hair in the shower and some food in the sink that had been there for a long time.
    Canada, Female, 18-24
  • 6.0


    20 Feb 2020
    The few guys I interacted with at reception were nice -- my first two nights they were overbooked, and so one of them upgraded me to a private room. (This ended up being the best possible thing for me at this place as the entire 4 days I was there, the hostel and all the public spaces were over-run by some sort of school group; kids between 13-15.) Wifi through is pretty awful -- especially when you leave the main floor.
    USA, Female, 31-40
  • 5.7


    09 Feb 2020
    No soap in bathroom for 3 days. Wouldn't let me check in 15 minutes early then had to wait 30 minutes past for the large group to finish checking in (who were allowed to check-in early). WiFi very very bad in room. On two mornings a group of children woke me at 7 am SCREAMING and running through the halls (this continued for an hour, both mornings). Tried to buy a sandwich at front desk one evening, but after 15 minutes waiting finally gave up. Beds very uncomfortable. Good location though.
    USA, Male, 31-40
  • 4.6


    14 Feb 2020
    I paid more at this hostel than any other in London and it was the worst hostel I have ever stayed at. The staff was friendly and helpful. It felt unsafe, dull, dark, and everything had an extra charge- which I was happy to pay but the quality for everything was terrible. I will never stay at this hostel again, even if we were offered it for free to stay, I would rather pay the SAME and in some nights CHEAPER to stay at a nicer hostel that was more secure and better environment.
    Australia, All Female Group, 25-30
  • 4.6


    14 Feb 2020
    The hostel needs to be renovated, windows were broken and we can feel the wind in our bedroom. Toilets and showers were dirty. On our floor, toilets were broken and it was floading. The toilets pipes were full and there were leaking. When we informed the staff, they reacted by telling us to use other floor.
    Belgium, Female, 31-40
  • 3.4


    08 Feb 2020
    The lift was broken everyone staying there was nice it’s far enough walk from the city and far away from the touristy things u have to get an underground which is about 10 minutes walk. The stairs are so hard to climb not a lot of space to relax the private rooms are literally a bed shower toilet no table no space at all very cramped staff are very dismissive
    Ireland, Female, 18-24
  • 2.0


    12 Feb 2020
    Very very poor staff member !! Been in for 5 days and extended my stay for 2 more days! I went to the reception to do my checking then one of the receptionist guy ( Young Spanish guy) told me straight without asking any question that my maximum stay is only for 14 days and my next booking will be canceled If I make one !! I never told this guy that I was planning to stay 14 day, I Was in just for 5 days. When I told him that He was wrong he said because of the conversation I’m now banned !! Thi
    France, Male, 25-30
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Restaurant
  • Vending Machines
  • Foosball


  • 2016

    1st, Hostel for Groups

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