Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Riki's Family Hostal is a comfortable and well-equipped independent apartment in the heart of San Clara. We are available all the time to meet all your needs and concerns, as well as provide tourist information on places to visit in the city, coordinate taxis and trips. As a special offer we let you know that here in our hostel we also organize visits to Cayo Santa Maria and Cayo Las Brujas. This is a wonderful opportunity to be in contact with nature and the magnificent beaches of our region. This tour is a plan to visit the keys and be back at the hostel the same day.

Located near the most attractive places of the city, just 400 m from Central Park, where you can find the main shopping and cultural centers, museums and travel agencies. In addition, from our location you can easily access the Ernesto Che Guevara Sculpture Complex. Also very, close to several of the travel agencies where you can consult and book other tourist options of the region and the country.

The apartment offers a living room, a cozy room for three people with a bed camera and personal bed, air conditioning, fan, private bathroom (hot and cold water), hairdryer, mini bar stocked with beer, soft drinks and water, TV, a beautiful terrace to enjoy breakfast, meals, dinner, excellent typical Cuban cocktails and from where you can appreciate a magnificent view of the city.

Riki's Family Hostal's Policies & Conditions:

Check in from 14:00.
Check out before 12:00.

Cancellation policy: 24 hours before arrival.
Payment upon arrival by cash.

Taxes included.
Breakfast not included - 4.00 CUC per person per day.

No curfew.
24/7 Reception. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    15 Jun 2019
    Best casa and warmest family in Cuba! The new owner and his family really makes me feel like home during my stay. There’s one room and a huge terrace, so the guests can literally have the 2 storeys apartment to their own. The room is newly decorated, super clean and they offer the best breakfast in Cuba! It’s huge! Will def stay here if I come back to Santa Clara again!
    Taiwan China, Female, 25-30
  • 10.0


    13 Mar 2019
    We only stayed one night at Riki's Family Hostal but we wished we would have stayed longer. The hosts were very caring and even spoke English. It's a whole apartment with a terrace and well equipped only maybe five to seven minutes by walk from Parque Vidal/city centre in a less busy area, also the memorial and bus station are in walking distance for people who like to stroll around. We could also leave our baggage there till the evening after checking out which was very helpful.
    Austria, Couple, 25-30
  • 10.0


    22 Mar 2018
    Everything lived up to our expectations. We received a welcome drink which was very professional. Alex was very friendly and told us in very clear english about the hostel, Santa Clara and the cuban way of life. The breakfast was just awesome and we had it on the rooftop terrace. We would totally recommend this hostel it was by far the best we had in Cuba. Thank you very much!!
    Germany, Couple, 25-30
  • 10.0


    24 Feb 2018
    Awesome place.
    New Zealand, Male, 25-30
  • 10.0


    19 Dec 2017
    Our stay at Riki's family Hostal was beyond perfect! Alejandro and his mum were incredibly helpful and very sweet. The Hostal itself is essentially a private apartment and so value for money is fantastic. The breakfast (served on the roof terrace) was delicious, one of the best we had in Cuba. Cannot recommend this place highly enough! Muchisimas gracias por todo xx
    England, Female, 25-30
  • 9.7


    18 Jan 2018
    Good place. Great, friendly staff! Clean, comfy. Hot water. Full recommendation...
    Germany, Male, 31-40
  • 9.4


    31 Mar 2018
    Zeer vriendelijke en behulpzame man. Zijn ontbijt was perfect! Alhoewel de taxichauffeur ons probeerde wijs te maken dat het 5 km buiten het centrum lag(!!) -om een bevriende casa te nemen???- lag het perfect gelegen, max 15 min van alle interessante zaken. (tussenin) Adres kon duidelijker. Volledig appartement met alles erop en eraan en zeer proper! Prijs kwaliteit een voltreffer!
    Belgium, Female, 41+
  • 9.4


    09 Mar 2018
    We had a great stay at Riki’s Family Hostel. Alex was very helpful and accommodating, he also cooked us an exceptional meal and would recommend the food. One of the best meals we had in Cuba. The roof terrace is great and a lovely space to relax in. He also provided a map so we could explore Santa Clara.
    England, Male, 25-30
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  • Free City Maps
  • Linen Included
  • Towels Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Dry Cleaning
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Housekeeping
  • Internet Access
  • Late check-out
  • Shuttle Bus
Food & Drink
  • Meals Available
  • Minibar
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi