Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group booking need to cancel almost 6 week before hand arrival

Additional Terms and Conditions

If you have group booking of 2 rooms cancellation is 2 weeks before arrival,if you have 3-4 rooms cancellation is until 4 weeks to our arrival or if you have 5-6 rooms cancellation is 6 weeks until arrival date...

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 6 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Air conditioning is addition price 10 EURO per day !!
You can pay with credit card or debit card if your amount is just more than 100 euro,and you have to pay additionally 6% tax.
Please send a email to tell around what hour you will be arrive, if you arrive is before 09:00 am or later 18:00pm

Riverbanks is a charming and friendly property completely renovated in December 2013 and located in a strategic place in the historic center of Florence, on the banks of the Arno River, just 5 minutes from Ponte Vecchio, Uffizi Gallery, Piazza Santa Croce.
We just renovated the hostel, we made private bathrooms in each room and paint them in different colors.
We have minibar inside.
Air conditioning in each room with extra tax.(10 EUR FOR DAY)
Air conditioning is not included in price.
Located on the shore of the River Arno at only 5 minutes from Ponte Vecchio, Galleria degli Uffizi, Piazza Santa Croce and only a few steps away from all the main monuments and museums of the city.

The hostel is situated in a quiet street so you can sleep as long as you like in our comfortable and clean beds without being disturbed by the noise on the streets. Is like a big flat, a place to exchange experiences, ideas, nights out and even friendship.

We have many years experience welcoming travellers from all around the world, so we understand what you want. Our friendly and young staff will provided, tourist information and a list of cheap bars and restaurants around and they will try to make you feel comfortable.

With no curfew or lock out you can stay out as late as you like.

You can check-in at any time. If you know you are arriving later than midnight please send us an e-mail with your booking reference number to let us know at what time are you going to arrive.

1.Cancellation and Changes Policy: Notification of any cancellation is required at least 5 days prior to arrival to avoid a cancellation fee being charged to your credit card. If less than 5 days, cancellation policy will apply for the remaining balance.

The Riverbanks Hostel must receive written notice 5 days before your arrival date for any cancellations or changes in your reservation. If less than 5 days, cancellation policy will apply for the remaining balance. For example, if you are reserved for the 20th of the month we require notification of cancellation or changes by the end of the 15th of the month.
Changes include amendments in your date of arrival, number of nights or number of people in your reservation. We will not alter our policy due to transport strikes, delays due to weather, health problems, or any circumstances outside of your or our control.

2. a/c is charged extra

3. Our regular check in is at 14.00
If you are arriving earlier than 14.00 am, no problem! You can leave your baggage and come back at or after 14.00

24 hours check-in/reception!

Hotel has an agreement with a local restaurant, where Riverbank's guests get 10% discount. Also they get a discount for breakfast in a near bar, which will be 2,50 euro

You can park you car for free in piazza Michelangelo (if you didn't enter in historical center of Florence), which is located 15-20 minutes walk from the hotel. Or in parking with pay Bargello, where as our guest you get a discount and will pay 23 euro for 24 hours.
From Bargello to our hotel is 7-10 minutes walk.

According to the city council resolution n. 230/33 of 06/20/2011, from July 1st the city of Florence will
Introduce the tourism tax, applied to non-residents overnight staying, for a maximum of 10 consecutive nights.
The tourism tax rate is euro 4 € night person
beginning at 1 January 2020, city tax was increased, so would be 4 euro) per person per night, and it is not applied to:
children (up to 10 years old);
people, who provide assistance to patients in hospital, max one each patient
people/family, who provide assistance to underage patients in hospital, max two each patient
tourism tax or city tax is not included View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 9.0

  • Location 9.0

  • Staff 9.0

  • Atmosphere 10.0

  • Cleanliness 9.0

  • Facilities 7.0

Latest Reviews

  • 10.0


    01 Feb 2020
    I was very good . it's central, welcoming, clean.
    Russia, Female, 25-30
  • 10.0


    29 Oct 2019
    Very beautiful and near to everything. We was enjoying our trip in Florence and will be return to next year here.Thanks
    Russia, Male, 25-30
  • 10.0


    29 Oct 2019
    Very beautiful and so close to everything..staff very friendly.Recommend to all
    Moldova, Female, 25-30
  • 10.0


    07 Oct 2019
    Best hotel where I stay. Friendly staff,beautiful room and close to everything. Recommend to all
    Romania, Female, 18-24
  • 7.7

    Very Good

    16 Sep 2019
    We didn’t actually stay in the hostel. When we arrived we got taken to an apartment and told we had received an upgrade. The apartment was right next to the Dome which was brilliant. The cleanliness however was pretty terrible. The last guests dishes were still on the side, the surfaces had crumbs and spilt sticky liquid over them, the floor had been roughly swept but the dirt was left in a pile in the corner. We got over it and had a good time. Apart from the cleanliness it was ok.
    England, Female, 25-30
  • 6.3


    09 Oct 2019
    We have waited to check in although there was a 24 hr available reception. Our linen was dirty. On the last day, they’ve took the two extra nightstands that we’ve put our stuff without telling us and haven’t tidied up the room.
    Turkey, Couple, 18-24
  • 4.3


    04 Oct 2019
    The room was overcrowded, stuffy, and smelled like stale cigarettes and bodies. Seemed like it wasn't deep cleaned in years. Very dusty. Got bit by bugs at night. The kitchen was gross, sink had dishes and food in it. No lockers. No place to secure luggage. Couldn't get back in to retrieve luggage because staff was not there.
    USA, Female, 31-40
  • 4.0


    26 Sep 2019
    The location is excellent. But, the place is a messy. The stairs (I understand that it is shared with the other tenants) but it is gloomy, unwelcoming and dirty. My bathroom has fould odor emanating from the drains. The windows were not working properly. There was a filthy blanket in the wardrobe that I asked to be removed and wasnt. The lobby was dirty and so was the kitchen. They need to scrubthe whole place. Lastly, paid cash, they said they would email me a receipt but never did.
    USA, Male, 41+
  • 2.9


    13 Feb 2020
    I found bedbugs
    Ecuador, Female, 25-30
  • 2.9


    30 Sep 2019
    It was the pure horror!!! When i came to the hostel nobody opened. After i called the number a woman told me that someone will come to let me in. I waited over an hour till a woman came and let me in. On the first sight the room was ok. After the first night i woke up up several times because i had to scratch me. I thought there was a mosquito in the room who bites me. In the morning i went up and saw that my whole leg and back was full of bites. A doctor told me that it came from bedbugs!!!
    Germany, Male, 31-40
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  • Free City Maps
  • Linen Included
  • Towels Included
  • Adaptors
  • Air Conditioning
  • Cable TV
  • Hair Dryers
  • Hot Showers
  • Self-Catering Facilities
  • Reception (limited hours)
  • Tours/Travel Desk