Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
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Property Description

A Genuine Backpackers in the heart of the Riverside. Just across the street in the same great location as the popular Velkommen Guesthouse.
The Backpackers has just undergone an extensive refurbishment. Same great location, same great service, same exceptional value, just better rooms.

With a European management team and trusted Cambodian staff who understand the needs of travelers. We offer a clean, safe and comfortable place to stay. Our knowledgeable staff can help arrange day trips and onward travel. Our newly opened Velkommen in Siem Reap makes traveling Cambodia as enjoyable and hassle free as possible.

Centrally Located just 50m, from the main river front area. (Save money on tuk tuk rides to the river front).
We are within walking distance to many of Phnom Penh's main attractions: E,g Royal Palace/ Silver Pagoda, Wat Phnom, Central & Night Market. In the same street as Kandal Market the area has a truly Asian feel, With local Cambodians going about their daily life.

Linen and are towels provided for free. All dorms have personal lockers for extra security.

A large stylish bar and kick back area. Great for meeting other like minded travelers.
We serve a great breakfast and lunch & dinner

We have recently upgrading our WI-FI internet to a fast 7 MB!! This is available in the bar and all rooms. Even better, in the evenings our speeds double to 14MB!! View House Rules

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Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 8.9


    26 Aug 2018
    Woke up one morning to cockroaches walking over my bed, otherwise a good time. They've got great coffee and the location is perfect
    Canada, Male, 25-30
  • 8.6


    07 Jun 2018
    Overall a good hostel. The staff was really sweet and helpful. Ok facilities but a bit low standard on showers and toilet, but they work just fine.
    USA, Male, 25-30
  • 7.7

    Very Good

    17 Mar 2018
    This hostel is cheap and well located, but you get what you pay for. It wasn't very clean, the bunk beds don't feel secure (watch the side bar on the top bunk- they can fall off), and so many stairs to the dorm. The only really problem I had was the air conditioning. It was on, but didn't even cool half the room. It was too hot to sleep. The beds were comfortable, I had good chats with the owners, they had many board games & books free to use, and the breakfast and drink options were good.
    USA, All Female Group, 25-30
  • 6.6


    12 Jul 2018
    Great location, good ice coffee and cheap price were the positives. On the negative side, security and cleanliness were terrible. During my last night in this hostel, I woke up when there was some random guy going through people's backpacks and lockers trying to steal something. Also, most of the staff members and customers staying in the hostel were weird.
    Finland, Male, 18-24
  • 6.3


    01 Mar 2019
    Good if you need a very cheap private room to stay in. Aircon in the rooms but wifi is unreliable. The location is good but most rooms don't have windows and aren't very clean. Our bed did break at one stage. You also can't bring in outside food. Staff were helpful in booking night buses, but we're somewhat unprofessional. Basically you're getting what you pay for. Not bad not great.
    Australia, Couple, 18-24
  • 6.3


    15 Jan 2019
    I got what I paid for. The price is very reasonable. Room was clean when I arrived, garbage was never picked up. No AC, but the high ceiling made it okay. Staff was totally unfriendly, they always seemed mad when I asked a question and only answered with Yes/No. Lobby always had people drinking alcohol and they did not look like guests, but locals that use the lobby as a cheap bar. Hostel is close to Central Market and to great attractions, good local restaurants nearby.
    Peru, Male, 31-40
  • 6.3


    22 Mar 2018
    The staff were unfriendly and never greet people. Even if you greet them good morning, they will not reply. The Cambodian young man who attended me when I checked in for the first time, showed an unfriendly face. Again, when I checked out on the last day, I said good-bye, he just kept quiet. There was a European lady sitting at the counter every morning. She was also unfriendly. When I talked to her, she did not even know I am her client, staying in her hostel, as if I am a stranger .
    Malaysia, Male, 41+
  • 2.0


    18 Nov 2019
    Nasty place. I walked out after an hour there. Dirty and smells like mold everywhere. Took the pillow out of the pillow sheet and it was entirely brown with mildew. Allergies were going off and I don't get easily iratated. These guys do not care one bit for their guests. I'm not a fan of bad mouthing anyone's business but this place is not qualified to take care of people. The entire place needs a hard scrub and a bleaching. And if riverside is reading this wash your sheets and pillows!
    USA, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Common Room
  • Hot Showers
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Board Games
  • Foosball
  • Wi-Fi