Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rocco House Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Fantastic Cleanliness
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Property Description

Rocco House is an hostel located in a safe neighborhood. The 5 bedrooms and 2 bathrooms are upstairs.
Being a small hostel, the traveler can experience a comfortable stay.

Rocco Casa is located to 2 km from Paseo De Costanera Shopping Mall and 3 km from Tenglo Island. The Navimag ferry office is 200 m away. El Tepual Airport is 12 km from House Rocco Backpacker.

The rooms at Rocco Casa have heating and a dining table. The shared bathroom comes with slippers. You can enjoy mountain views from all of the rooms. Bed linens are included.

Rocco Casa's Policies & Conditions:

Check in from 09:00 to 21:00 .
Check out before 10:00 .

Payment upon arrival by cash.
Taxes included.

Cancellation policy: 72 hours before arrival.

Breakfast included.


No curfew.
Reception available from 07:30 to 22:00 View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 9.4

  • Location 8.9

  • Staff 8.6

  • Atmosphere 7.1

  • Cleanliness 9.4

  • Facilities 7.4

Latest Reviews

  • 10.0


    07 Jan 2018
    Really nice hostel - such comfy beds! The breakfast was delicious too. We haven't had coffee like that for a while. Lovely owners and a very cute dog :)
    England, Couple, 25-30
  • 9.7


    15 Jan 2018
    The cooked breakfasts and conversation provided by Veronica's husband, Mark, made the hostel feel like a home. Very comfortable beds as well!
    England, Male, 18-24
  • 9.4


    11 Jan 2018
    We really enjoyed our stay at Rocco House and wished we could stay longer because we really liked it. You feel like doing a home stay. The host is a really nice couple. The man speaks english and is really helpful and the House makes you feel like being at home. It is located an only 10 minutes walk from the bus terminal in a nice neighborhood.
    Germany, All Female Group, 25-30
  • 8.9


    09 Nov 2017
    Good accommodations, great staff, breakfast, good location. Highly recommended
    Canada, Female, 41+
  • 8.6


    18 Mar 2019
    The host is really sweet and the hostel is cozy. It has everything one needs and clean bathrooms. Breakfast is amazing! However i would only stay in Puerto Montt if necessary. If you do this is the place to stay!
    Switzerland, Female, 18-24
  • 8.3


    20 Nov 2017
    Roccos is like being at home, super cosy, and our host was very welcoming. Keep in mind that it is her home as well as hostel and kitchen and lounge facilities can be shared. Good wifi, hot showers, and hot breakfast of eggs, bread and coffee. Good location walking distance from bus terminal, angelmo and centre of town
    Australia, Female, 25-30
  • 8.0


    22 Feb 2018
    This hostel is a home in Puerto Montt. I felt very welcome and at ease and was offered very helpful advice. There is a locked gate out front which makes it very secure. I liked that shoes were removed for Crocs within the house. It's a few blocks from the bus station but maybe a mile and a half to downtown and maybe a mile to the fish market. Very small town and was only there as a stop over on my way to Bariloche but I really enjoyed myself. Thank you!!
    Canada, Female, 31-40
  • 7.7

    Very Good

    04 Mar 2019
    Great central location, good hot showers, comfortable beds. Very strict host, too many rules and you are not allowed to use the stove, if you need to cook, microwave access only....REALLY? YES! a big minus in my books...just my opinion.
    Canada, Male, 41+
  • 7.1

    Very Good

    06 Jan 2018
    Strange rules and although I feel that the owner means well, she does annoying things like coming into the room and unplugging stuff that is charging. Owners were happy to provide tips on things to do in the local area. Good location as next to the terminal. No use of the kitchen is strange
    England, Male, 25-30
  • 6.6


    30 Nov 2017
    The hostel was very clean and the bed was good. But the host was not very friendly to me. We had a discussion about the money I paid already through hostelworld but I had to pay it to her again... (She is also selling the hostel, If you are interested) Her daughter, who I saw the next morning, was very friendly and helpful. But there were Almost no people staying there, the breakfast was little and the shower cold... it didn't feel like a hostel at all
    Belgium, Female, 25-30
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Towels Included
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Outdoor Terrace
  • Parking
  • Internet Access
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Tea & Coffee Making Facilities