Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

check in: 15:00 - 19:00
Please let us know when you arrive after 7pm to assure someone is around.

check-out: before 11:00
Check-outs after 11.00 will be charged 50% of daily Rate (Roots can store your bags if you leave the same day or come back to us with another reservation. We assume no liability for your bags.

Taxes not included - 13.00%

Cancellation Policy
Full Charge If cancelled within 1 days of arrival
30% of Full Stay - If cancelled within 2 days of arrival
No Charge - If cancelled within 3 days of arrival

The minimum age for check-in is 16
No private parking available. Public parking space around the Hostel - Roots family does not take legal responsibility for damage or theft.
Guests must be quiet between 22:00 and 07:00
Common kitchen is usable between 07:00 and 22:00
Pets are not allowed
Smoking is not allowed
We have cats
Towels not included it the Dormitory. $3 per towel for use during your stay
We charge $3 in case of losing a key

we project release from any liability in case of natural disasters, loss of personal belongings, damage to your health or safety. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 8.7

  • Location 9.4

  • Staff 8.6

  • Atmosphere 8.6

  • Cleanliness 8.9

  • Facilities 8.5

Latest Reviews

  • 10.0


    04 May 2022
    This hostel is truly a place of community and amazing vibes. I had to extend my stay! The owner, manager and volunteers are such lovely people and you feel so welcomed the minute you arrive. Perfect location, in the center of town but set back from the main road so the noise in the evenings is limited. Great kitchen and community space 🙏💙 The previous comments about mosquitos are outdated as the new owner has put great effort in cleaning the property and I did encounter any bugs.
    Canada, Female, 31-40
  • 10.0


    16 Feb 2022
    Great atmosphere, great group of people, and great location! We wish we had a longer stay!
    USA, Couple, 25-30
  • 10.0


    03 Feb 2022
    We really enjoyed our stay, all was very perfect. Especially the shared kitchen and chill area is quite nice and perfect to meet people or relax for your own. We really recommend!
    Switzerland, Male, 25-30
  • 10.0


    23 Jan 2022
    Wonderful stop on the way around Costa Rica. Ended up staying two extra days because the vibe was so lovely and friendly. I’d go back just to hang out here again!
    USA, Male, 31-40
  • 9.7


    22 Apr 2022
    Great place to socialise and meet lots of great people!!! Enough space to leave your belongings and cosy facilities to cook, really friendly staff! Just keep in mind there’s a hotel with parties nearby and sometimes there’s sound (we could still sleep with no problem) gracias por todo :))))))
    Spain, Female, 25-30
  • 9.4


    08 Jun 2022
    I loved staying at this hostel. The dorm was really cute and we even got a mosquito net. The staff and the other people I met there were so, so nice. The only thing is that there is a dog walking around, she is really cute, but I would've liked to know that before I came:)
    Germany, Female, 18-24
  • 9.1


    04 Apr 2022
    Super leuk hostel! Locatie is top en de bedden ook. Er zijn veel muggen (in heel Puerto Viejo) dus vergeet je DEET niet. Het hostel is relatief klein, maar super gezellig! Aanrader!
    Netherlands, Female, 18-24
  • 8.6


    26 May 2022
    Lovely little clean social hostel. Only thing is I got bitten like crazy, in 2 months of travelling it’s never been this bad
    England, Female, 25-30
  • 6.9


    26 Feb 2022
    good security, cute setup & cats and good location. besides that definitely avoid booking the twin bed room, it’s two single beds in a tiny box with no airflow, right next to the washing machines that were very loud. also a loooot of mosquitos. the staff was unfortunately also very indifferent. all in all not really worth how expensive it was.
    Germany, Female, 18-24
  • 5.4


    04 Mar 2022
    DO NOT BOOK THE TWIN BED ROOM. It is a box with two single beds that has no airflow, is directly beside a loud laundry machine, no canopy but none of those aspects compare to the fact that you are basically sleeping in the kitchen, beside a garbage can. This invited herds of cockroaches & other bugs into the room through the large crack under the door. I continued to move the garbage away from the door & staff kept putting it back. Couldn’t even sleep there the third night.
    Canada, Couple, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Outdoor Terrace
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Board Games