Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 10:30 .

Payment upon arrival by cash.

Taxes not included - 13.00%
Breakfast not included.


The reception will be closed at 7pm
Late Check-In: we reserve the right to charge a fee.
Please let us know when you will arrive!
No curfew.
Child friendly.
We have cats

This property might pre-authorize your credit card.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.8

  • Location 9.3

  • Staff 9.2

  • Atmosphere 9.2

  • Cleanliness 8.8

  • Facilities 8.2

Latest Reviews

  • 10.0


    10 Mar 2021
    Loved my stay at roots! The set up is really nice, with nice common areas to chill in. Its in the centre of town so you can walk everywhere. Only negative is the mosquitoes because the dorms are open air, but this is common anywhere in Puerto viejo.
    England, Female, 18-24
  • 9.4


    04 May 2021
    Loved it!
    England, Male, 18-24
  • 9.4


    17 Dec 2020
    Roots family was a great place to settle for a week or so in puerto viejo. I love the location, on a back street just behind the main road. The place is so clean and the bunks are spacious. The vibe was always open and friendly making it easy to meet and chat with the people around you
    USA, Female, 25-30
  • 9.1


    22 Sep 2021
    I really enjoyed my stay there. The staff & the other people were awesome & the location is perfect. I felt comfortable right away & loved the atmosphere. As everything is made out of bamboo you can hear almost everything that’s happening on the streets - for me it was not a big deal. Furthermore, there is no AC but for me it wasn’t a problem either. The kitchen is quite small and would need some new utensils. All in all I would definitely recommend the hostel and stay there again!! Best hostel!
    Austria, Female, 18-24
  • 9.1


    20 Mar 2021
    It’s a very relaxed place with nice people. When I was there people were sort of keeping to themselves. The place itself is gorgeous and made out of bamboo, very clean.
    USA, Female, 18-24
  • 8.9


    13 Apr 2021
    Be aware that the private rooms are not really private as you can basically hear everthing from the private room next to you. A bit to pricey for what you get (like many other hostels / places in Costa Rica) Other than that is a really nice hostel with nice common areas, hammocks, ... Vibe could have been better (but not the hostels fault :-)).
    Germany, Male, 25-30
  • 8.9


    08 Nov 2020
    Very cool atmosphere at roots hostel. Most things are made out of wood or natural materials giving a very earthy atmosphere. Good location close to beach and downtown. Would recommend.
    USA, Male, 25-30
  • 8.3


    02 Oct 2021
    Its a small hostel, very clean and comfortable and GREAT atmosphere. The volunteers were super nice, the guests were amazing and it had a really familiar atmosphere. The only problem, which apparently every guest had, was that food kept disappearing from the kitchen…
    Germany, Male, 18-24
  • 8.0


    15 May 2021
    The place is great, good location and atmosphere. Only problem is with the mosquitos. I’ve never seen so many. They have bug nets on the beds and it just doesn’t help. The mosquitos are everywhere- in the toilet, the kitchen, in every room. I’ve been to a different hostel in puerto and it wasn’t like that
    Israel, Female, 18-24
  • 6.0


    05 Feb 2021
    Nice staff, but the dorm rooms have literally no windows and the walls are made of bamboo so you can hear EVERYTHING happing on the street. Barely slept.
    USA, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games