Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.
And we have cats in the Hostel.

Roots Family Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 15:00.
Check out before 10:30 .

Payment upon arrival by cash.

Taxes not included - 13.00%
Breakfast not included.


The reception will be closed at 7pm
Late Check-In: we reserve the right to charge a fee.
Please let us know when you will arrive!
No curfew.
Child friendly.
We have cats

This property might pre-authorize your credit card.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.4

  • Location 9.7

  • Staff 9.3

  • Atmosphere 9.2

  • Cleanliness 9.3

  • Facilities 8.9

Latest Reviews

  • 10.0


    19 Feb 2020
    So nice it was hard to go out! I spent a lot of time just chillin' at the hostel, with other guests or with the cats. The staff was wonderful. The vibe was like college roommates: we ate dinner together, went exploring together, went out together to the club to drink and dance. Super clean, very pretty, unique building. Comfy beds that didn't require climbing ladders even for top bunks, with an enormous locker at the foot of each bed that would have fit all my luggage three times over.
    USA, Female, 41+
  • 9.7


    16 Mar 2020
    Beautiful hostel, great location. Loved the closets at the end of the dorm beds, plenty of space for your stuff. The owner is such a sweetheart will definitely stay again if I’m ever back in puerto viejo.
    USA, Female, 25-30
  • 9.7


    14 Feb 2020
    Really nice size hostel so felt like a home and kept very clean. Lovely staff and very easy to meet people!
    Scotland, Mixed Group, 18-24
  • 9.4


    31 Dec 2019
    Roots was super chill. I met some great folks there. The facilities are super clean, safe and have a super chill vibe.
    USA, Male, 31-40
  • 8.9


    27 Jan 2020
    Pretty cool place, it's all made of bamboo. Can get a bit loud at night because of this. When I was there, it felt like it was all couples which I didn't enjoy. Perfect location though and they have cats and a dog. The vibe just wasn't my style when I was there.
    USA, Female, 25-30
  • 8.9


    07 Dec 2019
    This is a lovely hostel with a great dorm and loads of personal space per bed. The vibe was very chill. Only downside was the noise due to open roof and a cat that seemed to lie on beds during the day.
    England, Female, 25-30
  • 8.3


    01 Mar 2020
    A bit pricey but a nice place overall.
    France, Female, 25-30
  • 7.7

    Very Good

    14 Mar 2020
    It was fine. Despite the description, it's definitely not quiet. Staff were kind of indifferent. Quiet hours not exactly enforced. Mattress and pillows a bit dingy but comfortable enough. Location was great though, and the cats were super cute.
    USA, Female, 25-30
  • 6.3


    23 Feb 2020
    Roots has a good kitchen and shared bathrooms, but we stayed in a double room which was so so small. There was only room for the bed, we could hardly open our bags. The room was made of bamboo so it got really hot and you could hear absolutely everything from the people next door so we slept terribly. We were really disappointed by the room, I wouldn’t recommend.
    England, Female, 25-30
  • 6.3


    22 Jan 2020
    There was an infestation of mosquitoes and despite the mozzy net it was quite unbearable being in the hostel. Vibe was pretty average
    Australia, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games