Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Roots Family welcomes open minded people from all over the world to experience the Caribbean 'Wolaba Time'. Located at the heart of Puerto Viejo, only 100 meters from 'Parquecitos' beach, 5 minutes walk for bars and restaurants but removed enough to be quiet. Bamboo and wooden made base, easy and chill out environment with the Caribbean Touch. Just feel the love in our space! Pura Vida.

We are located 300 m south from the bus stop, after passing by hot rocks, a few steps later, you will a Bamboo house. In addition, we are near to some of the finest landmarks of the area such as Comisariato Don Manuel León, Playa Coches and Playa Negras, amongst other interesting spots of our area.

The Tree House (Dormitory) has bamboo and cane features as own lockers, lamp and outlet. A single bed on top of a wood base with its own mosquito net. There is space enough for suitcases. There is one swing and a perfect seat to read a book while it rains. The house has different common areas to enjoy and gather and have a good time while meeting new people. There’s a common kitchen for use with all the implements plus water filter tank.

Roots Family Policies and Conditions:

Cancellation policy: 72h before arrival.

Check in from 13:00.
Check out before 11:00 .

Payment upon arrival by cash.

Taxes not included - 13.00%
Breakfast not included.


The reception will be closed at 22.00
No curfew.
Child friendly.
This property might pre-authorize your credit card.
The maximum period of stay is 14 days. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.1

  • Security 9.2

  • Location 9.6

  • Staff 9.4

  • Atmosphere 9.4

  • Cleanliness 9.2

  • Facilities 9.0

Latest Reviews

  • 10.0


    31 Mar 2019
    Stayed 3 nights. The dorm is realy nice to sleep. Nice comfy beds and you have your own space. Vibe en staff was great! I met a lot of other travelers. Everything is new and looks realy nice!
    Netherlands, Female, 25-30
  • 10.0


    08 Mar 2019
    Fantastic hostel and lovely owners.
    England, Female, 25-30
  • 10.0


    24 Feb 2019
    This is an awesome hostel. The design is really cool and it feels very welcoming. The hosts are super friendly and nice - no complaints! I would stay here again for sure.
    USA, Male, 18-24
  • 10.0


    06 Feb 2019
    Great atmosphere, lovely people!
    Sweden, Female, 25-30
  • 10.0


    04 Feb 2019
    Great atmosphere and spirit, really made us feel comfortable. So easy to socialise.
    Germany, Couple, 18-24
  • 9.4


    07 Feb 2019
    Very cosy hostel!! It was a great atmosphere and really nice people. It felt like the other guests were your Puerto Viejo family. Natasha, one of the owners, was very nice and gave us a lot of good tips on where to go and what to eat. Would definitely recommend this hostel and would stay again!
    Sweden, Female, 25-30
  • 8.9


    22 Feb 2019
    Veeety Nice dormrooms with big beds and a big locker at each bed to put all your stuff in. Mosquito nets in everybed too (beds are btw made out of platic so no bedbugs for sure) Great staff, great kitchen, everything was great.
    Denmark, Female, 18-24
  • 8.3


    20 Jan 2019
    The hostel was clean and provided the basic necessities. However, there was no hot water to be found in the showers, and they ran out of water twice during my three day stay. The mosquito nets were not big enough to cover the bed, and I left looking like I had the Mumps from all of the bites in my face. My wallet also disappeared during the my stay there, not sure how.
    Canada, Female, 41+
  • 8.0


    21 Feb 2019
    The hostel was in a good location with friendly staff and a good atmosphere. Although I did use a mosquito net, I still got bitten loads whilst there - but that’s not the hostel’s fault! I definitely would stay here again.
    England, Female, 18-24
  • 8.0


    16 Jan 2019
    A really nice place with great staff but there are cats that climb into the beds. Other areas are very clean.
    Netherlands, Female, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Card Phones
  • Ceiling Fan
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hot Showers
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Airport Transfers
  • Internet Access
  • Late check-out
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Board Games