Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Rotorua Downtown Backpackers

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
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Property Description

Explore Rotorua with us! Our comfortable, modern hostel is located in the heart of Rotorua across from the I-Site and major bus lines.

Our clean, comfortable hostel offers many services and amenities including free, unlimited WiFi, an extensive movie collection, complimentary pasta, rice, tea and coffee, homemade dinners on Sundays during Winter and Friday Night BBQ in the summer, We supply fresh linen and an outdoor oasis with BBQ.

We have great rates on Stay & Play combos, which include various activities, transport and accommodation! Just ask our friendly & helpful staff at reception. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 8.3

  • Location 9.4

  • Staff 9.2

  • Atmosphere 7.8

  • Cleanliness 7.9

  • Facilities 7.6

Latest Reviews

  • 10.0


    23 Nov 2019
    host was a super solid and friendly guy! gave us food recommendations and even told us to come by at 6pm to help feed the animals. everything was good.
    Canada, All Female Group, 25-30
  • 10.0


    28 Jun 2019
    A great place to stay in Rotorua. Right next to bus station. Rooms are clean, staff is very friendly and helpful.
    Russia, Female, 31-40
  • 9.4


    02 Jul 2019
    I was able to check in at 9pm after normal front office hours (closes at 8pm) with on-call staff. Private room had big comfortable bed and a huge window to overlook the main street of town. Bathroom was down the hall. Kitchen area available and wifi throughout building. Price per night was very reasonable.
    USA, Male, 31-40
  • 9.4


    05 Jun 2019
    Great location nice and central. Very clean and comfortable bed. Staff were great.
    New Zealand, Male, 41+
  • 9.1


    21 Sep 2019
    Stayed in the mixed 12 dorm with the ensuite. The ensuite was nice cause it was right in the room, but the shower did leak onto the floor and they didn’t have bath mats. Otherwise great atmosphere, the outside patio was quite nice. Kitchen was small for the size of the hostel and not much pantry space, but if you cook outside normal meal times you’ll be fine.
    USA, Female, 18-24
  • 8.9


    12 Nov 2019
    Great hostel overall
    Italy, Male, 25-30
  • 8.9


    29 Oct 2019
    Great location, the facilities are ok, friendly staff.
    France, Male, 31-40
  • 8.3


    19 Nov 2019
    Great staff, excellant location. Rooms are comfy, staff very accommodating. Kitchen is functional but small, not much place to put food and fridge things. The only problem I had was with the bathrooms. Which were not very clean and they were way very outdated. Also, Not much water pressure.
    USA, Couple, 25-30
  • 8.3


    16 Jul 2019
    Really great location, but you definitely get street noise as a consequence. Entire building was chilly as all the windows were open at all times (including bedroom and washroom!). Made showering unpleasant as the water wasn't especially hot either. The beds also didn't have lights/plug ins for charging phones, which was a bummer. Rooms were locked with a key, which many didn't use, but front door is fob access. Kitchen wasn't bad, but not much seating space for eating inside.
    Canada, Mixed Group, 25-30
  • 4.3


    24 Aug 2019
    This was probably one of the worst hostels I’ve stayed in. The beds were awful & the pillows were completely flat it was probably better to sleep on the floor. If you had a top bunk you couldn’t even sit up without slamming into the ceiling. It was always freezing and it didn’t help that there was barely any hot water so that made showers cold and then colder once you were out. The noise from the street was awful and the walls were paper thin. I’ve stayed in cheaper hostels that were way better!
    USA, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Key Card Access
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Board Games