Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

If cancelled or modified up to 5 days before date of arrival, no fee will be charged.
If cancelled or modified later, 100 percent of the first night will be charged.
In case of no-show, the total price of the reservation will be charged

Additional Terms and Conditions

* Children and Extra beds:

Children under 5 year old stay for free if sharing the bed with adults. Children aged 5 or over must use an extra bed. An extra bed is available @8 usd/bed. The case, you book via any website, if you do not register for children aged five years or older and pay for extra bed, when check in please follow the Hotels Children Policy.

* Check-in @13:00. Earlier check-in is possible without surcharge in case that room is available. If you prefer ealier check in, we recommend reserving for the prior night to guarantee immediate check in. If you choose not to reserve, you would be pleased to store your bags in our luggage storage.

* Check-out is before @12:00 noon.

* Payment: Visa Card, Master Card, Traveler's Cheque are accepted with 3% service charge.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

If cancelled or modified up to 5 days before date of arrival, no fee will be charged.
If cancelled or modified later, 100 percent of the first night will be charged.
In case of no-show, the total price of the reservation will be charged

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Royal Holiday Hanoi Hotel

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Ideally located in Old Quarter with 1 minute walk to Hoan Kiem lake and some minutes to other main sights. This will be your great choice for meeting each other, tasting and discovering the unique of Hanoi. Operating by young, enthusiam, friendly staffs who are full of acknowledge of tourism, we always ensure making your memorable trip.

Early check in is free of charge and upon availability. If you prefer early check in, we recommend reserving for the prior night to guarantee immediate check in. If you choose not to reserve, you would be pleased to store your luggages in our storage.

All rooms are equipped Cable LCD Tivi, Minibar, Air-Conditioner, Fan, Electric Safe, Cupboard, Telephone, Internet access, Computer in lobby (Complimentary), Wifi Access, Work Desk, Sitting area, Hair-dryer, Slippers, Private bathroom with hot shower and Bathroom Amenities...Some have Lake View, some have Balconies and Some have Old Town View, Others view accross the street. Elevator serves all floors.

Credit Cards accepted: Visa Card, Master Card (3% bank service charge). Valid Credit card details and CVC/CVV code are required to process the booking. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 9.6

  • Cleanliness 10.0

  • Facilities 9.6

Latest Reviews

  • 10.0


    11 May 2019
    very lovely staff, yummy complementary breakfast, Good location Thank you very much!!!
    Australia, All Female Group, 18-24
  • 10.0


    09 Jan 2019
    The staff were very helpful and friendly, they went above and beyond - even packing us a breakfast to-go on our early check out before their breakfast service had started for the day! Location was great - very central to old quarter attractions/food/lake etc. This place and the people exceeded our expectations, would definitely recommend :)
    New Zealand, Couple, 25-30
  • 10.0


    21 Mar 2018
    Good service and hospitality. The room we were in was just a little small in size.
    Ireland, Male, 41+
  • 10.0


    05 Mar 2017
    Great place to stay! The staff is so friendly and accomdating. The rooms are cleam and cool. Also easy location to get around from. Love the car service to and from the airport. And great breakfast.
    USA, Couple, 25-30
  • 9.7


    03 Jun 2017
    Super nice location and really helpfull stuff !!!!!!
    Switzerland, Male, 31-40
  • 9.1


    22 Mar 2018
    I stayed here for 4 nights in total and went to Halong Bay in between (organised separately to the hotel). They arranged for an airport pick up for me (usd$19) Which was very welcome after a stressful trip to Hanoi from Bangkok. The hotel staff were very helpful and friendly. My first night I was in a room with a balcony which was great view wise but it was incredibly loud and so I asked to be moved the next night. My second room was very quiet and good.
    New Zealand, Female, 25-30
  • 9.1


    18 Jan 2017
    Fantastic location and fantastic staff! This hotel had one of the friendliest, most helpful, and genuine staff I've ever encountered anywhere. It is excellent value for money. They provide free breakfast, and unlimited tea/coffee/fruits by the front desk all day long. The only downside I would say was we had ants in our room, which was kind of annoying, but I found that to be the case in a couple places in Vietnam. I highly recommend this hotel to anyone wanting to stay in the Old Quarter.
    USA, Female, 25-30
  • 9.1


    10 Jan 2017
    Overall I believe this is a good hotel for the money, splitting a double private room worked out well for us. Breakfast is included and it is very nice with the tasty coffee and fantastic juices! Staff is great, very helpful, ideal location. Only disappointment was the very loud meowing cat in the alley outside our window, it does not stop and it kept us awake both nights without a restful sleep. I would stay here again in a different room.
    USA, Female, 31-40
  • 8.3


    05 Dec 2016
    Overall this is a great find. It's in a great spot in "Old Quarter" right next to Hoam Kiem lake. The breakfasts are awesome and the staff is extremely helpful. Things to be weary of though- the staff clearly gets a cut when they book any outing for you so it's going to be more expensive, this includes ordering a taxi from the desk. Also, they can be a little slippery when it comes to paying there final bill. If I hadn't printed my reservation out beforehand she was going to charge me 50$ extra.
    USA, Male, 18-24
  • 6.0


    15 Dec 2016
    Never stayed there, upon arriving they sent me to another hostel. Said they were having plumbing problems
    USA, Male, 41+
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Book Exchange
  • Cable TV
  • Card Phones
  • Ceiling Fan
  • Cots Available
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Parking
  • Reading Light
  • Safe Deposit Box
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Currency Exchange
  • Express check-in / out
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Wake-up calls
Food & Drink
  • Café
  • Meals Available
  • Mini-Supermarket
  • Minibar
  • Restaurant
  • Tea & Coffee Making Facilities
  • Wi-Fi