Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

This property is 3 minutes away from the Carribbean Sea, 200 meters from the city hall, 400 meters from the ADO bus station and 600 meters from the ferry terminal of Playa del Camrmen. We are near the minivans station to go to the most beautiful beaches in Quintana Roo, located within one hour away from Playa del Carmen. The hostel provide bicycle rentals if you want your trip more invigorating. We have free parking for our guests and the reception is open 24 hours. There is Wifi available. You can rent towels and there are lockers for free to keep your personal belongings in case you need them.
Sayab hostel has a diving school, It´s called “Good Vibes Diving”, a very friendly and fun school. We want to provide the best service for you so if you require some information on tours, diving and tourist orientation we will give it to you.
The hostel has shared rooms with shared bathrooms with A/C (from 9pm to 9am) and fans as well as private rooms with their own bathrooms. You will be surprised about the cleanliness and neatness, since our main goal is your comfort and safety.
We are located in a privilege area in Playa del Carmen; everything is within walking distance.
You will feel at home and we will be grateful, so at the end of your staying you are already part of the Sayab family!

Cancellation policy: 48h before arrival.
Payment upon arrival by cash, credit cards, debit cards (Visa, MasterCard).
Taxes of 19% not included.
Environmental Tax of 20mxn (USD 1) not included.

Check in from 15:00.
Check out before 12:00.
You need a valid photo ID in order to check-in! No ID = No check-in!

Children not allowed.

Pets not allowed

Free cancellation up to 2 days before arrival before 15:00
No show, the hostel will charge 100% of the first night. View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.5

  • Location 9.3

  • Staff 8.4

  • Atmosphere 8.1

  • Cleanliness 8.0

  • Facilities 7.7

Latest Reviews

  • 10.0


    09 Oct 2021
    Super cool hostel
    Hungary, Male, 31-40
  • 10.0


    10 Jul 2021
    We booked a private room and it was definitely worth the price. It had a balcony with a view of the pool and the bar. Highly recommended.
    USA, Couple, 18-24
  • 9.7


    07 Aug 2021
    Great place! Friendly staff and nice atmosphere.
    Chile, Male, 25-30
  • 9.4


    11 Aug 2021
    Love the vibe, bar and pool here. Breakfast is also so well prepared. My only complaint: my bed smelled like dirty shoes.
    USA, Female, 25-30
  • 9.1


    21 Aug 2021
    Friendly stuff, very good location ( since it’s close to all the parties in the town)
    USA, Male, 25-30
  • 8.6


    26 Jul 2021
    Nice hostel, great facility with beautiful pool! Still cant get over having no lockers in the room, the dishes and kitchen apliances were disgusting and there was no soap/towels in the bathroom! Small things which they could improve upon to make the stay better.
    Switzerland, Male, 31-40
  • 8.6


    25 Jul 2021
    Sayab is a nice hostel located in a fairly convenient area, close to the beach, clubs zone and other attractions. Pros: Facilities are modern and i always found the shared areas clean. Wi-Fi was very decent for a hostel and the pool was great. Cons: Loud music all day long even if the hostel was empty. You have no key for your room since it doesn't even lock and anyone can enter (it'd be nice if the shared rooms entrance had a key or something) Also the a/c in the bathroom is too cold.
    Mexico, Mixed Group, 25-30
  • 8.3


    17 Jul 2021
    Está en una muy buena ubicación, muy cerca de todo y en gral todo está bien pero no hay privacidad en las camas. Había reservado en uno de los dormitorios grandes pero al llegar al dormitorio no había ninguna cama libre, se disculparon y me llevaron a otro donde se supone que si habían camas libres y tampoco había ninguna. Después de 15 min de dar vueltas por el hostal, me llevaron a una habitación de 6 personas lo cual resultó “mejor” para mi pero ahí el AC goteaba y estaba todo el piso mojado
    Mexico, Female, 18-24
  • 7.7

    Very Good

    05 Aug 2021
    I was sharing a female room but we do not have keys for our room, meaning anyone can enter the room at any time. Although the staff say only guests can enter the room area, it still does not feel very safe. Also personal items that cannot fit in a locker can get stolen easily.
    Switzerland, Female, 31-40
  • 5.4


    26 Sep 2021
    First off this place could be nice if there was of a less business oriented design. There's mostly people coming here for scuba certifications so it threw off the mood scuba was taking up the pool. Music blaring and never made it peaceful environment. Staff dint know how to book the beds properly. People waking you up at 12am saying it's there bed when it's not. Finding out there bed was also taken. There's no perks like free coffee and the alcohol was very expensive. Also there is no grill.
    Canada, Couple, 18-24
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  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Board Games
  • Wi-Fi