Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

AMENDMENTS & CANCELLATIONS
Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at groups@safestay.co.uk with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

GENERAL
1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
7.8
  • Perfect Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Safestay Brussels has a top rated location in the heart of the city just steps from the Grand-Place and many of the city's other attractions.

Its exclusive location will offer you the opportunity to enjoy your stay, close to public transport and the fashionable shopping area.

The hostel has 49 tastefully furnished dorms. Each dorm has a private bathroom, cable television, direct telephone, computer line and individual safe.

This property may pre-authorise your card before arrival. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.9

  • Security 7.9

  • Location 9.4

  • Staff 7.7

  • Atmosphere 7.0

  • Cleanliness 7.9

  • Facilities 6.8


Latest Reviews

  • 10.0

    Superb

    17 Jan 2022
    Staff are kind, friendly, Price is excellent Location is wonderful, city center. Cleanness is fantastic Happy to have chosen this hostel
    Azerbaijan, Male, 41+
  • 10.0

    Superb

    26 Dec 2021
    Everything was great, but internet wasn't really working. Location is perfect, room was great, it was all clean, staff very helpful!
    Brazil, Female, 31-40
  • 7.7

    Very Good

    27 Dec 2021
    Location is perfect rooms are clean , no locks for toilets doors anyone can go in , staff they are just doing their jobs , they don't give any tourism advices if you are looking for . There is a just a room to sleep , there is no commun area to stay in, no kitchen, no fridge. you can find people staying on the stairs talking on the phone or eating dinner, no free coffee or no free breakfast , if you want breakfast you have to pay for it and you have to book it tooA day before.
    Tunisia, Male, 25-30
  • 7.4

    Very Good

    30 Dec 2021
    We stayed there for 2 nights along the NYE. There was no common area to meet people, and it was just really a place to sleep in.
    Philippines, Female, 25-30
  • 7.1

    Very Good

    15 Jan 2022
    Not too impressed but really depends on what your priorities are. If you want to be in the heart of brussels downtown then this is it. However, for me, it was too loud at night and had difficulty sleeping. Also the rooms were smaller than what i imagined. I had stayed in a different hostel in brussels before and would prefer that over this one. Also there was no washing machines here. If you’re ok with rowdiness at night, then you’ll get the value for your money.
    USA, Couple, 31-40
  • 7.1

    Very Good

    07 Jan 2022
    Perfect location in the heart of city overall was good experience.
    India, Male, 18-24
  • 7.1

    Very Good

    28 Dec 2021
    -Quite small room with No space for suitcases -long wait for check in - cost - only one public toilet - no lock on ensuite - no social activities/rooms - not many facilities (no rooftop, kitchen, tv/party room... - door for bathroom very soundy, bed as well -slow wifi + Location incredible!!!! + Clean enough + Not too loud + Nice blankets and pillows + 24hr reception + Rooms okay
    Germany, Female, 18-24
  • 6.3

    Good

    02 Jan 2022
    (private) bathroom was very moldy, smelled AWFUL.
    Germany, Female, 18-24
  • 6.3

    Good

    26 Dec 2021
    WiFi doesn't work properly
    India, Male, 25-30
  • 5.7

    Rating

    06 Jan 2022
    There were no lockers to leave our stuff while waiting for check-in. People were told to simply drop their bags on the floor near reception. Small crowded bedroom. Bunk beds too close together. Just one bathroom. There was no door lock in the bathroom, people would open the door while you were using it. The drain was clogged and the bathroom flooded while showering, which was really gross. The flush did not work properly. Great location, but I would not stay in this place again.
    Brazil, Female, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Breakfast Not Included
  • Cable TV
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Safe Deposit Box
  • Security Lockers
Services
  • 24 Hour Reception
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • Wi-Fi


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