Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Safestay Brussels has a top rated location in the heart of the city just steps from the Grand-Place and many of the city's other attractions.

Its exclusive location will offer you the opportunity to enjoy your stay, close to public transport and the fashionable shopping area.

The hostel has 49 tastefully furnished dorms. Each dorm has a private bathroom, cable television, direct telephone, computer line and individual safe.

This property may pre-authorise your card before arrival. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.6

  • Security 8.0

  • Location 9.4

  • Staff 7.6

  • Atmosphere 6.7

  • Cleanliness 7.7

  • Facilities 6.7

Latest Reviews

  • 8.6


    01 Jul 2022
    The stay was satifying. I got everything i needed. The reception gentleman was very friendly and helpful. The loaction is perfect!
    South Africa, Female, 18-24
  • 8.3


    18 Jun 2022
    Really a fantastic location. Staff was kind and room/bathroom was nice but sheeeesh it was HOT. Besides needing AC no complaints
    USA, Male, 18-24
  • 8.0


    17 Jun 2022
    This property was located right where all the great restaurants were. Unfortunately it was extremely hot when we visited and there is no air conditioning in the rooms which made it unbearable to sleep in. One perk is that the restrooms seemed newly renovated so they were spacious and clean.
    USA, Female, 18-24
  • 7.7

    Very Good

    02 Jul 2022
    Got lucky and ended up not having roommates which was a plus. Great location but there’s no security so anyone can walk off the streets into the building. Def were a few creeps lingering around. I appreciated the breakfast room being open even when breakfast was done being served. The manager was very nice. Like that the key is an app on your phone. There’s no kitchen and be mindful of that. Street Noise wasn’t an issue for me because of where my room was located but the building did creak.
    USA, Female, 25-30
  • 7.7

    Very Good

    22 Jun 2022
    The locations is definitely the selling point of this Hostel since it’s right in the City center. The rooms where clean and i had a very nice staff member who was able to change me from a 10 mixed bedroom to a 4 mixed bedroom since i would’ve been the only woman in the 10 bed one. You have curtains around the bed which give you privacy. A few things that i disliked: the matresses weren’t that great, way to soft & got a “dent” in them from laying on them for long. The bathroom which was in the 4 bedroom mix
    Switzerland, Female, 18-24
  • 7.4

    Very Good

    02 Jul 2022
    The hotel is good for a night, location is excellent, feels safe and was very clean but for anymore nights I would stay somewhere else. It's essentially a building with lots of bunk beds and that's about it so I'd be keen to see other hostels in the area if you want more than just a bed for the night. When I checked in it was busy so I understood I would have to wait but the process could be sped up if guests were told to download the room key app before arrival - since there is no room keys.
    Scotland, Male, 25-30
  • 7.4

    Very Good

    21 Jun 2022
    Location just perfect very center friendly staffs, I don’t feel safe on my stayed because of the door lock the room i stayed was broken I was locked in with other traveler once I closed the door and the shower Inside the room shower drain was clogged and a bit dirty the other outside the room there is no lock on the door someone try to open the door when I’m shower there is no privacy, if I’m not stayed in that room, wish I could write a better review
    Spain, Female, 31-40
  • 7.1

    Very Good

    04 Jul 2022
    Clean, comfortable and basic. Online check-in process was really unhelpful. Even though I'd checked in in advance I still had to queue for 30 minutes to check-in in person. This was partly because the internet was down and partly because no-one was manning the reception desk. This was also a problem on check-out. Also, lockers are pretty small so I had to leave my main backpack in the luggage room, which was packed!
    England, Female, 41+
  • 3.1


    18 Jun 2022
    Never again, from waiting an hour to be checked in (arrived at 3pm as requested only two groups in front of me) no ac, very hot, wifi was patchy at best, hot water never stayed one temp, bed rock sold, soo much street noise, everything creaked and sounded like someone was walking in your room (had a private room). Had bags stored in the luggage room, the key was lost when I went to put them in and then again when I picked them up - definatly not the safest: anyone can walk off the street in.
    New Zealand, Male, 25-30
  • 2.9


    02 Jul 2022
    this place was awful, the halls smelled like cigarettes, there was no AC and it got so hot in my room, the staff demanded that i don’t get in there way and because the location is right on the main street, it’s incredibly loins until 4-5 am and you can’t sleep.
    Canada, Male, 18-24
Read all reviews


  • Free City Maps
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Cable TV
  • Elevator
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • 24 Hour Reception
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Vending Machines
  • Wi-Fi