Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1. To make a booking it is necessary that you give us the groups details (school/association name, post address, IATA or company number, phone number and group leader name), the number of people (teachers/students) and the rooming distribution you prefer.
2. Upon booking your group, we will send you a pro forma with the booking details. To secure the booking, you will be required to make a deposit of 10% within two weeks.
3. Prepayment can be done by bank transfer or by credit card, by sending us your card number and expiry date.
4. The balance of the payment must be sent about 3 weeks prior to the group's arrival.
5. If paying by bank transfer, it is necessary to include the booking reference when making the transfer.

Additional Terms and Conditions

25% for cancellations received between 45 and 30 days
50% for cancellations received between 29 and 15 days
100% of total cost for cancellations received between 14 days and 48 hours

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews

Property Description

We're in the best possible location: right in the heart of the city, at the crossroads of the Chiado, Bairro Alto and Restauradores neighbourhoods.

Safestay Lisbon has 152 beds distributed amongst rooms that range from doubles to 14 bed rooms. Rooms are outward-facing and some of them lead out to a balcony.

The hostel has a large common area for eating breakfast and it is surrounded by different terraces where you can enjoy a drink or just chill out on a warm summer afternoon. There is a TV lounge area as well as a chill-out area and a bar right next to the reception.

The hostel also offers free Wi-Fi, weekly activities, breakfast service, meals & snacks and it is open 24 hours a day.

Guest will be required to show an official ID with photo at upon arrival.

Person under the age of 18 years are only allowed to stay in private rooms or dormitory rooms that are booked for use of one family or group of persons, and can't share a dormitory rooms with other guests. People under 18 years of age must travel with their parents or legal guardian.

Bear in mind that the local Tourist Tax will be applied to your arrival (2 EUR per person, per night) View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.7

  • Security 8.7

  • Location 8.7

  • Staff 8.7

  • Atmosphere 7.7

  • Cleanliness 8.7

  • Facilities 8.0

Latest Reviews

  • 10.0


    29 Sep 2020
    I was here during Corona and couldn't have found a better staff. Breakfast was served in pre-packed bags and staff were friendly. Clean and nice place.
    Denmark, Male, 25-30
  • 10.0


    20 Sep 2020
    Felt like a safe neighbourhood, surprisingly quiet considering the great central location. Staff were very friendly and it was a nice atmosphere. Rooms were comfortable and clean, kitchen was well-equipped.
    Australia, Female, 18-24
  • 10.0


    11 Feb 2020
    Great stay friendly reception staff, bathroom really clean and new. Really good location and great for solo travellers. Can't wait for my next trip when the whole hostel has completed renovation.
    England, Female, 25-30
  • 9.7


    14 Jan 2020
    Nice place, staff very friendly and good atmosphere
    Brazil, Female, 31-40
  • 9.4


    20 Sep 2020
    Perfect Location to enjoy Lisbon, close to the Metro station and the city center as well as bars, restaurants...the little garden and the big terrace are perfect for a chill out! Especially João makes the place comfy and enjoyable :)
    Germany, Female, 18-24
  • 9.1


    20 Jan 2020
    One of my favourite hostel experiences mainly due to the great, very helpful, and kind staff and the amazing travellers passing through. I love the common kitchen and dining areas, they are really great for meeting and getting to know people.
    Canada, Female, 25-30
  • 8.3


    07 Feb 2020
    Good value for the price you pay
    USA, Male, 25-30
  • 8.0


    02 Mar 2020
    Friendly staff and decent value for money.
    New Zealand, Couple, 18-24
  • 6.3


    12 Mar 2020
    Hospedagem tranquila, localização ok. O quarto em que fiquei fica em outro imóvel ao lado do hostel, porém bem perto. O quarto era bem grande e um pouco barulhento, mas consegui ter uma boa noite de sono. O valor da diária é bastante em conta. ____________ Quiet accommodation, ok location. The room I stayed in is in another property next to the hostel, but very close. The room was quite big and a little noisy, but I managed to get a good night's sleep. The daily rate is very reasonable.
    Brazil, Male, 31-40
  • 6.3


    15 Jan 2020
    The staff was awesome, however the luggage room didn’t have a lock for the door, and the shower had a bunch of tissue with blood on it on the floor... I would recommend asking for a floor other than the main floor, my bed was on the first floor. The kitchen is also next to your beds window, it felt like I was in the kitchen until 1 am when people finally went to bed. You could reach out and touch the table from your bed if you wanted to. Location was good staff was great, just a couple flaws
    Canada, Male, 25-30
Read all reviews


  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • 24 Hour Reception
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games