Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1. To make a booking it is necessary that you give us the groups details (school/association name, post address, IATA or company number, phone number and group leader name), the number of people (teachers/students) and the rooming distribution you prefer.
2. Upon booking your group, we will send you a pro forma with the booking details. To secure the booking, you will be required to make a deposit of 10% within two weeks.
3. Prepayment can be done by bank transfer or by credit card, by sending us your card number and expiry date.
4. The balance of the payment must be sent about 3 weeks prior to the group's arrival.
5. If paying by bank transfer, it is necessary to include the booking reference when making the transfer.

Additional Terms and Conditions

25% for cancellations received between 45 and 30 days
50% for cancellations received between 29 and 15 days
100% of total cost for cancellations received between 14 days and 48 hours

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

We're in the best possible location: right in the heart of the city, at the crossroads of the Chiado, Bairro Alto and Restauradores neighbourhoods.

Safestay Lisbon has 152 beds distributed amongst rooms that range from doubles to 14 bed rooms. Rooms are outward-facing and some of them lead out to a balcony.

The hostel has a large common area for eating breakfast and it is surrounded by different terraces where you can enjoy a drink or just chill out on a warm summer afternoon. There is a coworking space, a rooftop terrace as well as a chill-out area and a bar right next to the reception.

The hostel also offers free Wi-Fi, weekly activities, breakfast service, meals & snacks and it is open 24 hours a day.

Guest will be required to show an official ID with photo at upon arrival.

Person under the age of 18 years are only allowed to stay in private rooms or dormitory rooms that are booked for use of one family or group of persons, and can't share a dormitory rooms with other guests. People under 18 years of age must travel with their parents or legal guardian.

Bear in mind that the local Tourist Tax will be applied to your arrival (2 EUR per person, per night)

* Notice to the guests *

Following the last decision of the Council of Ministers due to the pandemic situation in Portugal, it was decided and approved on July 8, 2021 that all tourist establishments and hotels must compulsorily require presentation of Digital Certificate to their customers. Safestay Lisbon will provide certified rapid tests that will be sold on demand and within their possibilities (stock may be limited). The check-in process will not be carried out if guests do not have this documentation and in order to comply with the legal requirements in force. View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 8.8

  • Location 9.3

  • Staff 8.7

  • Atmosphere 8.3

  • Cleanliness 8.0

  • Facilities 8.0

Latest Reviews

  • 10.0


    14 May 2022
    As a solo traveler I had a wonderful experience! The staff was helpful and friendly. Great location for walking around the city.
    USA, Male, 25-30
  • 10.0


    14 May 2022
    A great hostel with a very friendly atmosphere and lovely staff . In a very good location too .
    Ireland, Female, 18-24
  • 9.4


    07 May 2022
    Muy bien ubicado. El staff muy servicial y atento al cliente. Buena atmosfera.
    Argentina, Male, 25-30
  • 9.1


    13 May 2022
    The hostel is in a great spot and very good atmosphere. We were in a noisy room with someone who had a chronic snoring issue. So sleep wasn’t that easy. Also the check in process was annoying, we got there at 2.40 and were told to leave our bags to come back later to check in. Would stay here again, but just hope we get a quieter room!
    New Zealand, Male, 31-40
  • 8.3


    14 May 2022
    The workers were very friendly and helpful. The hostel was in a quiet, convenient area. The floors creak pretty loud but it's bearable. The bathrooms are separate. The showers are separate, too. It was an interesting set up. My biggest complaint: the bunkbeds!!!! I was on the top, and the ladder was IMPOSSIBLE to climb. I contemplated for 15 minutes one morning because it was so difficult to climb up and down. Luckily the man at the desk was nice enough to find me a portable ladder.
    USA, Female, 18-24
  • 8.3


    09 May 2022
    The cleanliness of the bathrooms could be improved, but I think the best would be to not accept disgusting people. Apart from that is a really good place. Tip: Mind your head when charging your phone if you are in the bottom Beds.
    Spain, Male, 31-40
  • 7.7

    Very Good

    19 May 2022
    The bed was a little unstable and guest should be told not to slam doors 3am.
    Italy, Male, 25-30
  • 7.7

    Very Good

    23 Apr 2022
    Nice Hostel in great location. Very spacious and has lots of communal areas. Could be cleaner and kitchen isn’t that well stocked. Overall pretty basic but nice enough.
    England, Female, 18-24
  • 7.1

    Very Good

    06 May 2022
    I slept in dorm in the bed on top. I think the person who designed never tried to go up or down because is very painfull to put your feet on the stairs. Also very difficult to go down because the steps are very far. The locker is another no sense experience because they are in the bottom but they open up. So you have to be holding with your shoulder while trying to move your stuff with the other arm. Toilets where not so clean. Maybe just a coincidence but couldn’t find paper.
    Argentina, Male, 31-40
  • 3.4


    22 Apr 2022
    Conjugated room . Overcrowded all the time.
    India, Male, 41+
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Dishwasher
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Reception
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games