Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1. To make a booking it is necessary that you give us the groups details (school/association name, post address, IATA or company number, phone number and group leader name), the number of people (teachers/students) and the rooming distribution you prefer.
2. Upon booking your group, we will send you a pro forma with the booking details. To secure the booking, you will be required to make a deposit of 10% within two weeks.
3. Prepayment can be done by bank transfer or by credit card, by sending us your card number and expiry date.
4. The balance of the payment must be sent about 3 weeks prior to the group's arrival.
5. If paying by bank transfer, it is necessary to include the booking reference when making the transfer.

Additional Terms and Conditions

25% for cancellations received between 45 and 30 days
50% for cancellations received between 29 and 15 days
100% of total cost for cancellations received between 14 days and 48 hours

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Safestay Lisboa

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

We're in the best possible location: right in the heart of the city, at the crossroads of the Chiado, Bairro Alto and Restauradores neighbourhoods.

Safestay Lisbon has 152 beds distributed amongst rooms that range from doubles to 14 bed rooms. Rooms are outward-facing and some of them lead out to a balcony.

The hostel has a large common area for eating breakfast and it is surrounded by different terraces where you can enjoy a drink or just chill out on a warm summer afternoon. There is a TV lounge area as well as a chill-out area and a bar right next to the reception.

The hostel also offers free Wi-Fi, weekly activities, breakfast service, meals & snacks and it is open 24 hours a day.

Guest will be required to show an official ID with photo at upon arrival.

Person under the age of 18 years are only allowed to stay in private rooms or dormitory rooms that are booked for use of one family or group of persons, and can't share a dormitory rooms with other guests. People under 18 years of age must travel with their parents or legal guardian.

Bear in mind that the local Tourist Tax will be applied to your arrival (2 EUR per person, per night)

* Notice to the guests *

Following the last decision of the Council of Ministers due to the pandemic situation in Portugal, it was decided and approved on July 8, 2021 that all tourist establishments and hotels must compulsorily require presentation of Digital Certificate or negative test to their customers. Safestay Lisbon will provide certified rapid tests that will be sold on demand and within their possibilities (stock may be limited). The check-in process will not be carried out if guests do not have this documentation and in order to comply with the legal requirements in force. View House Rules

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Reviews & Ratings

  • Value For Money 9.1

  • Security 9.2

  • Location 9.5

  • Staff 9.6

  • Atmosphere 8.7

  • Cleanliness 8.6

  • Facilities 8.2

Latest Reviews

  • 10.0


    03 Sep 2021
    Our room had the best view of the castle & city
    USA, Male, 25-30
  • 10.0


    06 Aug 2021
    The perfect resting place on an unexpected lay over and night's stay in Lisbon. A total deliight with fabulous views from front balcony and room with a clear view of the water. A open airy bar and clean, comfortable accommodations. Would definitely recommend.
    USA, Female, 41+
  • 10.0


    05 Aug 2021
    Honestly the best hostel Ive stayed at for a long time. The staff really goes out of their way to make your stay lovely. The room was gorgeous with an amazing view, and breakfast was delicious
    Spain, Couple, 18-24
  • 9.4


    05 Sep 2021
    Very nice staff +location, breakfast is very simple + i didn’t like that it uses single servings of butter/jam which produces tones of unrecyclable plastic each day.
    Czech Republic, Couple, 18-24
  • 9.4


    23 Aug 2021
    There are renovations right next to the hostel so it’s pretty noisy during the day.
    Israel, Female, 25-30
  • 9.4


    13 Aug 2021
    Nice hostel!!!
    Italy, Couple, 25-30
  • 9.4


    01 Aug 2021
    We really liked this hostel! The showers were our favorite. Roommates and staff were super fun and friendly. The location is good unless you have a large suitcase - there are a lot of stairs. But it was close to the train and metro stations and convenient to get to everything. Beds were comfy and bathrooms clean. Well worth the money!
    USA, All Female Group, 18-24
  • 8.9


    05 Sep 2021
    Hostel is gorgeous– great ambiance. Front desk staff are helpful and patient and friendly. The bathroom looked decently clean but always smelled like a portapotty so that was unpleasant. Rooms seemed safe and had good solid lockers. However, apparently one night someone climbed through a window and was going through people’s things. I was not present but my roommates told me about it. Staff caught the guy. The location is unbeatable and the street art in the area is super cool!
    USA, Female, 18-24
  • 8.9


    31 Jul 2021
    My stay here has been a bit difficult due to some issues (not the hostel's fault!) but the staff managed to solve them amazingly. Big props to all of them. The rooms are clean and spacious, the kitchen is well-equipped and the hostel is conveniently located :)
    Italy, Female, 18-24
  • 8.3


    07 Sep 2021
    Nice place, excellent staff the only bad thing I found was bathroom's cleanliness, in addition some doors latches were broken
    Colombia, Male, 31-40
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  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Bicycle Parking
  • Book Exchange
  • Common Room
  • Flexible NRR
  • Hair Dryers
  • Hot Showers
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • 24 Hour Reception
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Board Games