Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

AMENDMENTS & CANCELLATIONS
Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at groups@safestay.co.uk with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

GENERAL
1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

PAYMENT POLICY
Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from checking-in to the property.
1. 10% of the total booking value will be required as a deposit to confirm your booking. Bookings will not be confirmed unless the 10% deposit is received at the time of making the booking. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
2. Bank transfers must be accompanied by the banks proof of payment.
3. We do not accept Laser Cards or American Express.
4. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include all extras and fees.
5. All payments must be made in Pound Sterling.
6. Payments shall be made in such format as agreed with you when we confirm the booking.
7. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for these fees.
8. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

GROUP BEHAVIOUR
Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups upon arrival. The group leaders must ensure that all members of their group behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group, including accidental or incidental damages. Damages will be deducted from the security deposit paid, and remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage to our property, your booking may be terminated without notice and you may be asked to leave our hostel premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.
4. Smoking is not permitted anywhere within the Safestay premises. Any group member found smoking within the building will be charged a fee of 250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. Further failure to comply will result in the group being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

PERSONAL PROPERTY
1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate behaviour during their stay at any of the Safestay's.

INFORMATION PRIVACY
Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: reception@safestay.co.uk or by writing to us at Safestay, John Smith House, London, SE17 1JL.

OVERSIGHTS & ERRORS
Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

DISCRECTION
All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Safestay London Elephant & Castle

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Safestay at Elephant and Castle is located in South London, just five minutes from Elephant and Castle tube station, putting it just a few stops from London Bridge, Leicester Square and Piccadilly Circus. This stylish boutique-style hostel is very clean and features a continental breakfast (£6) and in-room luggage cages. Hostelworld guests have compared it favourably to a hotel. We like the privacy curtains on their beds, which create a sense of personal space even in a busy dorm.

Property Description

Safestay at Elephant & Castle is ideal if you are looking for budget accommodation in London, whether you are seeing the sights in this amazing city or travelling with your family. If Tate Modern, the National Theatre, The Imperial War Museum, the London Aquarium, the London Dungeon, a cricket match at the Kia Oval or clubbing at the world famous Ministry of Sound are on your must-do list, Safestay London Elephant & Castle is perfectly located.

Our beautiful 18th century Georgian building is centrally located, close to London’s mighty River Thames and the restaurants, bars and cafes the Southbank is famed for, along with the London Eye, Borough Market and Shakespeare's Globe Theatre. It's secure, stylish, comfortable and fun, with a heated and illuminated garden for you to relax in.

So if you're after budget accommodation in London, bringing a group of school children to study the sights or simply want something different from the usual options in London why not try this fantastic hostel out for size.

Close to all the big London tourist attractions, our staff will happily help you plan your visit and give you top tips on what is happening in London during your stay.

See these London landmarks within 6 stops of the hostel using the Underground:
•Oxford Street
•Piccadilly Circus
•Leicester Square
•Covent Garden
•Westminster Abbey
•Big Ben & the Houses of Parliament
•Buckingham Palace
•St Paul’s Cathedral
•The Tower of London and Tower Bridge

FREE WI-FI
Free across in our communal areas. Internet terminals also available for a small charge.

BREAKFAST
Enjoy our great continental breakfast served between 7:00am – 10:00am for only £6.00.

Travelling with children? Cots are available on request. Please contact the hostel in advance to arrange.

Attractions: We sell discounted and fast track entrance tickets to some of London’s most famous sights and best kept secrets. Including the London Eye, Madame Tussauds, The Tower of London, Walking tours, Bike tours, boat trips and many, many more.

Hostel Activities: We organise fun stuff for you to do nearly every day of the week! Such as Free Walking tours, top rated Pub Crawls, Group trips to famous West End Shows, Jet boating on the Thames View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.2

  • Security 8.8

  • Location 8.1

  • Staff 8.5

  • Atmosphere 7.6

  • Cleanliness 8.3

  • Facilities 7.8


Latest Reviews

  • 10.0

    Superb

    01 Nov 2019
    I rarely give a perfect 10/10 rating for hostels, but in this case I simply had to make an exception. Fantastic location, great price, extremely clean, ample showers and toilets, friendly staff and fellow travellers, a very swanky bar and overall good vibe. You may find slightly cheaper hostels in the City, however SafeStay is by far the best choice if you're looking for somewhere that has the best of everything and which won't burn a hole in your wallet!
    Australia, Male, 25-30
  • 10.0

    Superb

    13 Oct 2019
    I visit London quite a lot and soo far this is my top 1 hostel. Clean, new, plenty of social space etc.
    Poland, Male, 25-30
  • 10.0

    Superb

    13 Oct 2019
    Excellent!
    Brazil, Male, 18-24
  • 8.9

    Fabulous

    26 Oct 2019
    Good hostel with nice facilities and absolutely no social atmosphere. Heaps of families, young kids and school groups
    Australia, Female, 25-30
  • 8.6

    Fabulous

    02 Nov 2019
    Hello guys, It’s a wonderful option if you’re running low on your budget. The location is impeccable, great connectivity. Some of the staffs were very friendly and helpful but unfortunately not all, I really wish everyone could have been slightly more supportive especially for people like me who visited London for the first time. The facilities were pretty decent and the breakfast was quite good. Value for money. This hostel is a good to go 🤘🏻👍🏻
    India, Male, 25-30
  • 7.1

    Very Good

    21 Oct 2019
    Staff were not friendly and there is no "hostel culture" at this hostel. Pros are that it is a 5 minute walk from Elephant and Castle station (last station within Zone 1) and there is also National Rail Service from the same station to Gatwick. Buses also run 24 hours outside of the hostel and I was able to return from Oxford Street at 10pm and be dropped off by bus right across the street from the hostel.
    Canada, Male, 18-24
  • 6.0

    Good

    22 Oct 2019
    Lucky the location was good otherwise I wouldn’t have enjoyed my stay. Large school groups stay, take up all the room at breakfast and make the lines long, very loud at night and crowd the hallways. The bathroom was always very wet and after being cleaned, the toilet paper would be wet as if it was dropped on the floor. Arrived after 10pm hoping to go straight to my room and the people still hadn’t checked out/room wasn’t ready. Also there is no kitchen, and you have to buy towels for £5.50.
    Australia, Female, 18-24
  • 6.0

    Good

    19 Oct 2019
    The hostel by itself was quite nice, but there was no lockers in the room to put some stuff. Also, I came back around 11pm, and I don't know what's the place next door (pub, nightclub, a place to party inside the hostel, ...) but the music was so loud that we couldn't even sleep due to the music. It seemed as our beds were actually in the middle of a nightclub's dancefloor...
    France, Female, 18-24
  • 5.4

    Rating

    31 Oct 2019
    Location is pretty much ok! I dont think we were lucky, because so many things weren't working! Toilets out of order, two of them of the 3 I saw. (its 1 toilet for 3 rooms and ours wasnt working) Lifts out of order. Lights in the shower stopped working. No toilet papers also, people had to go to the reception to ask. Not enough cutlery and cups for the breakfast, took 30 min to get some washed. Printer also not working. Maybe just a bad coincidence for us for all of the events.
    Brazil, Male, 25-30
  • 4.3

    Rating

    25 Oct 2019
    One of the worst hostels I have stayed in. There was black mold on the bathroom ceiling and only two single bathrooms for 16 people and one was broken. When the bathroom ran out of toilet paper, they just said they would ‘get to it eventually’. The staff would not help us call a taxi and we did not have calling minutes on our phones. The room key machine was down and they took us to our rooms so we were basically stuck for an hour before it was fixed. I would not advise staying in this hostel.
    USA, Male, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
Entertainment
  • Games Room
  • Pool Table
  • Wi-Fi


Awards

Nominations

  • 2015

    Worldwide Extra Large Hostel

View all Award Winners

Safestay London Elephant & Castle says

Safestay at Elephant and Castle is located in South London, just five minutes from Elephant and Castle tube station, putting it just a few stops from London Bridge, Leicester Square and Piccadilly Circus. This stylish boutique-style hostel is very clean and features a continental breakfast (£6) and in-room luggage cages. Hostelworld guests have compared it favourably to a hotel. We like the privacy curtains on their beds, which create a sense of personal space even in a busy dorm.

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