Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date without charge.
1. A charge equal to 10% of the total booking value will be charged for any amendments made with less the 4 weeks prior to arrival.
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without agreement.
4. Cancellations of a confirmed booking will be subjected to a 10% administration charge, which will be deducted from the amount paid.
5. Cancellations where less than 4 weeks notice is given, the total booking amount will be chargeable. By giving us your credit card details you are authorising us to use this as security for your reservation and your accommodation. Any unpaid cancellation charges will be charged to your debit/credit card.
6. Cancellations are required to be in writing, either in the form of a letter, fax or email. No cancellation can be made by telephone.
7. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

At Safestay we take great care to allocate beds in a way we think will be best for each group booking. Please note that when making your group booking online, there may be occasions when it might not be possible to allocate all guests in the same room. If you want to guarantee that your party will be staying in the same rooms/dorms, please contact us by phone on +(44) 207 703 8000 or by email at with the booking reference and we will be able to inform you if this is the case, subject to availability

Group Bookings Terms & Conditions

1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require that some form of valid photo identification upon check in, preferably a valid passport, I.D. card or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before 10am. After this time groups may make use of the luggage storage facilities but all possessions must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A 250.00 security deposit is required at check-in for any damages/vandalism caused to the hostel. This deposit will be returned on the day of your departure if no damage is detected. You can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for the full amount. If your deposit is being secured for with a third party credit card we will require written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards are activated for the period of stay only and must be handed back to reception on check out. Failure to return the key card will result in a charge of 5.00 GBP per card being deducted from your security deposit.

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from checking-in to the property.
1. 10% of the total booking value will be required as a deposit to confirm your booking. Bookings will not be confirmed unless the 10% deposit is received at the time of making the booking. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we will require written authorisation to be provided by the card-holder.
2. Bank transfers must be accompanied by the banks proof of payment.
3. We do not accept Laser Cards or American Express.
4. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include all extras and fees.
5. All payments must be made in Pound Sterling.
6. Payments shall be made in such format as agreed with you when we confirm the booking.
7. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for these fees.
8. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other services provided to you by us. We will however inform you in writing prior to any such action.

Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups upon arrival. The group leaders must ensure that all members of their group behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group, including accidental or incidental damages. Damages will be deducted from the security deposit paid, and remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage to our property, your booking may be terminated without notice and you may be asked to leave our hostel premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.
4. Smoking is not permitted anywhere within the Safestay premises. Any group member found smoking within the building will be charged a fee of 250.00 in order to cover the extensive cost of restoring the room to a smoke-free condition. Further failure to comply will result in the group being asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided in our garden and outside the building.

1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate behaviour during their stay at any of the Safestay's.

Safestay shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information please let us know by emailing us at: or by writing to us at Safestay, John Smith House, London, SE17 1JL.

Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

All bookings are subject to availability and Safestay reserves the right to decline any booking at its discretion.

Additional Info:

Groups bookings are defined as groups of 10 people or more. Group Bookings should be made directly through the Groups Department, however, if you are making a group booking online, please ensure that you book the whole room(s) for sole use of your group. Where insufficient beds have been booked, i.e. 12 beds booked in a 14 bed Mixed Dorm), the booking will be amended by Safestay to ensure that all rooms/beds are for the groups sole use only. All additional charges will be confirmed to prior to arrival and must be settled before the group checks-in.
Before confirming your booking you should read through the group FAQ’s and understand the terms and conditions. Your contract is with Safestay and not the OTA (Online Travel Agent) if you choose to use their services.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Safestay London Elephant & Castle

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Safestay at Elephant and Castle is located in South London, just five minutes from Elephant and Castle tube station, putting it just a few stops from London Bridge, Leicester Square and Piccadilly Circus. This stylish boutique-style hostel is very clean and features a continental breakfast (£6) and in-room luggage cages. Hostelworld guests have compared it favourably to a hotel. We like the privacy curtains on their beds, which create a sense of personal space even in a busy dorm.

Property Description

Safestay at Elephant & Castle is ideal if you are looking for budget accommodation in London, whether you are seeing the sights in this amazing city or travelling with your family. If Tate Modern, the National Theatre, The Imperial War Museum, the London Aquarium, the London Dungeon, a cricket match at the Kia Oval or clubbing at the world famous Ministry of Sound are on your must-do list, Safestay London Elephant & Castle is perfectly located.

Our beautiful 18th century Georgian building is centrally located, close to London’s mighty River Thames and the restaurants, bars and cafes the Southbank is famed for, along with the London Eye, Borough Market and Shakespeare's Globe Theatre. It's secure, stylish, comfortable and fun, with a heated and illuminated garden for you to relax in.

So if you're after budget accommodation in London, bringing a group of school children to study the sights or simply want something different from the usual options in London why not try this fantastic hostel out for size.

Close to all the big London tourist attractions, our staff will happily help you plan your visit and give you top tips on what is happening in London during your stay.

See these London landmarks within 6 stops of the hostel using the Underground:
•Oxford Street
•Piccadilly Circus
•Leicester Square
•Covent Garden
•Westminster Abbey
•Big Ben & the Houses of Parliament
•Buckingham Palace
•St Paul’s Cathedral
•The Tower of London and Tower Bridge

Free across in our communal areas. Internet terminals also available for a small charge.

Enjoy our great continental breakfast served between 7:00am – 10:00am for only £6.00.

Travelling with children? Cots are available on request. Please contact the hostel in advance to arrange.

Attractions: We sell discounted and fast track entrance tickets to some of London’s most famous sights and best kept secrets. Including the London Eye, Madame Tussauds, The Tower of London, Walking tours, Bike tours, boat trips and many, many more.

Hostel Activities: We organise fun stuff for you to do nearly every day of the week! Such as Free Walking tours, top rated Pub Crawls, Group trips to famous West End Shows, Jet boating on the Thames View House Rules


Our family-friendly South London hostel Safestay London Elephant & Castle – set in a Georgian building from the 18th century – has a boutique feel. From the fun fuchsia pink lounge to the lime-green dining area, there's colour everywhere you turn. There's free Wi-Fi, so you can catch up on your messages in our on-site café bar with a pint and a pizza. You can spend time outside whatever the season in the heated garden, which is lit up at night. We also organise activities like free walking tours, pub crawls, jet boating on the Thames and group excursions to West End shows.


As we're a five-minute walk to Elephant and Castle underground station, you can get to London icons like Westminster Abbey, Buckingham Palace and St Paul’s Cathedral in under six stops. We're also a 10-minute bus ride from Southbank's bars, restaurants and cafés, beside the River Thames, and about the same distance from the London Eye, street food eats at Borough Market and Shakespeare's Globe Theatre. If you're coming to our hostel from Heathrow Airport, it'll take you a little over an hour on the tube (just change at Piccadilly Circus).

Rooms and Dorms

You'll have curtains around your bunk for a touch of seclusion when you're staying in one of our mixed or female-only dorms. All private rooms have en-suites, while dorms have shared bathrooms either in the corridors or in-room. You'll have a lockable luggage cage for your belongings, and free linen. If you've got kids with you, there are cots – just ask at reception for one.

Extras and activities

If you're ticking off London's sights, ask our staff about cut-price and fast-track tickets – so you can skip the queues! – for places like the London Eye, Madame Tussauds and the Tower of London. When you get back, there's a games room where you can play some pool. Be sure to keep an eye out for our events too – including live rock shows and meet-ups.

View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.7

  • Location 8.1

  • Staff 8.5

  • Atmosphere 7.6

  • Cleanliness 8.2

  • Facilities 7.8

Latest Reviews

  • 10.0


    24 Nov 2019
    I’ve stayed at a few dorms so I wasn’t expecting too much, however it was surprisingly clean and homey. Of course there were people snoring and coughing, but that’s inevitable. Despite being in a dorm, I had some privacy as each bed had curtains. It was nice. It’s definitely the most luxurious dorm I’ve ever stayed at. Definitely recommend. Staff was very friendly, too.
    Bulgaria, Female, 25-30
  • 9.4


    23 Nov 2019
    The location was a bit further than the city center, and there wasn't much to do around the hostel but the transportations were super convenient and there are bus stops right in front of the hostel. With the facilities, one thing I didn't like was the little amount of outlets they had in the suite, it was hard for me to charge my phone. Aside from that, everything else was great! The rooms and bathrooms were clean and the bed was comfy.
    Canada, Female, 18-24
  • 9.1


    09 Nov 2019
    Excellent hostel, clean, nice bedrooms. Very close to city center.
    Italy, Female, 25-30
  • 7.7

    Very Good

    07 Dec 2019
    Clean hostel with friendly and helpful staff. There are lockable boxes under the bed but you will need to bring your own lock or buy from reception. I would definitely recommend the breakfast at £6, good value for money as you get a lot of choice. Bed was comfortable and the addition of curtains give an element of privacy. There's also some lockers should you wish to leave your luggage at the hostel after you check out.
    England, Female, 18-24
  • 6.6


    29 Nov 2019
    Overall it wasn't too bad for 2 nights. However, the room/bathrooms smelled really bad, the bed was uncomfortable, there wasn't enough outlets, and the wifi was absolutely awful. Also the location was rough- though it was right on a bus line/near an underground station, there was nothing around. No food places were ever open, so to get anywhere or do anything you had to leave the neighborhood. I like being able to walk to the center city and that was definitely impossible. Good for its value.
    USA, Female, 18-24
  • 6.6


    16 Nov 2019
    At first we arrived early so we asked for a locker, the guy put our backpacks in a room instead in a locker. When we said that we prefer a locker he said that the things have to be in a room (there was a lot of lockers free and our backpack are small). The lift doesn’t work, and close to the reception smells dirty all the time. My bedroom clear but doesn’t have plug in close to the beds (just 4 for all the room). However, the location is good. I don’t think I’ll come back to this hostel
    Argentina, Female, 25-30
  • 6.6


    15 Nov 2019
    I had quite an average stay. I was here for 13 nights and don’t think I felt comfortable for one of them. The other people in the hostel made me feel very unsafe as I would over hear phone conversations involving death threats or just general heated conversations. The facilities weren’t consistent, I was changed rooms during my stay, my first having had a soap dispenser in the toilet and a reading light for my bed and my second room having neither. There also isn’t enough power outlets.
    Australia, Female, 18-24
  • 6.6


    10 Nov 2019
    Room was as expected for price, but when advertising security lockers I would have expected that to include a lock! Had to buy one there to secure my belongings. Room was not ready at advertised check in time. There were also no plugs near the bed and only two in my six bed dorm room - there are plenty downstairs in the lounge area but not ideal if you need to charge overnight. Lifts were out of order which may be a problem for some people. Plus - easy to get to from tube station.
    England, Female, 25-30
  • 4.9


    22 Nov 2019
    The rooms of 6 people were extra small and without any air freshener or air recirculation even with the window open it was smelling bad. Also, they don't provide free towels with the bed but the sell for 6 pounds! The last and worst was the number of toilets. There were way too less toilets or bathrooms for the number of the beds sleeping and it was almost impossible to use them when you needed to. The service was friendly and kind. Never staying there again.
    Greece, Male, 25-30
  • 4.0


    20 Nov 2019
    Staff were rude, facilities bad, not worth the price at all
    Australia, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • Common Room
  • Cots Available
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Key Card Access
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Cafe
  • Vending Machines
  • Games Room
  • Pool Table
  • Wi-Fi



  • 2015

    Worldwide Extra Large Hostel

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Safestay London Elephant & Castle says

Safestay at Elephant and Castle is located in South London, just five minutes from Elephant and Castle tube station, putting it just a few stops from London Bridge, Leicester Square and Piccadilly Circus. This stylish boutique-style hostel is very clean and features a continental breakfast (£6) and in-room luggage cages. Hostelworld guests have compared it favourably to a hotel. We like the privacy curtains on their beds, which create a sense of personal space even in a busy dorm.