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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Additional Terms and Conditions

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Safestay Madrid

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Hostelworld guests have had consistently high praise for Safestay Madrid, saying 'the facilities are amazing, [there's] huge comfortable and quiet bunk beds, really friendly staff, good breakfast options, good location. Can't ask for more'. Visitors also tell us they appreciate the 'very professional, knowledgeable, and helpful staff'. We like how spacious this hostel is, with a rooftop terrace and free Wi-Fi. It's also right next to a metro stop.

Property Description

Safestay Madrid is Madrid's first luxury youth hostel at backpackers' prices! Located in a 19th century palace, is the most modern and stylish hostel of Madrid. Our privileged location, by Alonso Martinez square, makes us the ideal base to explore and enjoy our city

Come & enjoy the Safestay Madrid experience!

In addition to our free daily tours, be connected thanks to our Free WiFi, relax watching a movie in our In-house cinema or party in our cool bar!
A new roof terrace is waiting for you as well!!

Whether you just wish to relax, meet new people or party away in Madrid, Safestay Madrid is the ideal choice.

Having travelled around the world, we know how a hostel should be!

- Spacious rooms! some of our rooms have 35 sqm
- Free Wifi, also in the rooms
- Custom made bunk beds & first quality mattress! Big enough for you
- All our rooms are air conditioned & have lockers
- Maximum security with RFID key cards for rooms
- 24h Reception
- Girls only rooms, including a make up table with all you need
- Cool designed double rooms with ensuite bathroom
- Dorms for 4, 6, 8 & 12 people with shared bathrooms
- Premium Dorms for 4 & 6 people with ensuite bathroom
- No children allowed below 17unless accompanied by an adult
- Children from ages 0 to 3 are free to join if sharing the bed with the adult.
- Children from ages 4+ will need to use an extra bed which will be charged as an adult
Buffet breakfast available at cost of €3.50

Cancelation: If you would like to cancel your reservation you should do it at least 24h before the arrival date by e-mail, and this would be for free. Otherwise we will charge the first night on that card. THIS EXCLUDES NON-REFUNDABLE RATES which are charged in full.

No doubts, this is Safestay Madrid! View House Rules

Overview

Inside a 19th-century palace near the well connected Plaza de Alonso Martínez, the Safestay Madrid is a rare luxury youth hostel. It's also one of the city's coolest places to stay! Take in the view from our roof terrace in summer, visit the on-site speakeasy pub for live DJ sets or chill out in the in-house movie theatre. When you're hungry whip up a snack in the communal kitchen.

Location

We're just steps from the Alonso Martínez Metro stop, which gets you to the Royal Palace in 20 minutes and the Museo Nacional del Prado in under 30. Lines 4 (brown), 5 (green) and 10 (blue) all stop here, so it's easy to explore Madrid's many barrios for market shopping spots or churros and hot chocolate. During the day it takes just 35 minutes to reach us by public transport from Madrid–Barajas Airport, or 25 from Atocha Station if you're arriving by train. You'll find tons of cool places to grab a bite nearby, from local tapas bars to a quirky cereal café.

Rooms and Dorms

We've got big, custom-made bunks with comfy mattresses in all of our dorms, so you'll have plenty of room. Plus, female-only dorms have make-up tables with everything you need to get ready for a big night out. If you're after more privacy, check into one of our double rooms – they have en-suite bathrooms too. All our rooms have air con, lockers, free linen and security; they're accessible only by key-card so you're safe while you snooze.

Extras and activities

Learn more about Madrid and your fellow guests by joining in on one of our free daily walking tours, then by night discover your inner madrileño party spirit and join us on a pub crawl. With free Wi-Fi throughout the hostel, it's easy to keep your friends posted about your adventures, and our on-site laundrette means you can take the opportunity for a much-needed clothes wash!

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Reviews & Ratings

  • Value For Money 8.7

  • Security 9.2

  • Location 9.2

  • Staff 9.0

  • Atmosphere 8.3

  • Cleanliness 9.4

  • Facilities 8.6


Latest Reviews

  • 10.0

    Superb

    03 Aug 2019
    Clean and modern hostel. Helpful staff and lots of areas to chill or meet people. Cool roof top.
    USA, Female, 18-24
  • 9.7

    Superb

    11 Aug 2019
    Hands down the best and cleanest hostel I've ever stayed in. Staff are friendly, guests are lovely, they even have a cinema room and a beautiful terrace. I hate pub crawls but got persuaded by their fantastic rep Marina and had a brilliant time. A crippling hangover though. Comfy beds and clean sheets - only downside is there are no kitchen facilities and laundry is very expensive. All in all, this will be my go to spot next time I'm in Madrid! Thanks guys, it made a very stressful week horrible
    Ireland, Female, 25-30
  • 9.7

    Superb

    05 Jul 2019
    Overall, I had a great stay. The check-in process was a little slow, but once I was in, we were set. And, despite the slowness, everyone I spoke to was super friendly. Highly recommended!
    USA, Female, 31-40
  • 9.4

    Superb

    03 Jul 2019
    Safestay is the best hostel in Madrid in my opinion. Located near the bustling center of Madrid, all the important tourist spots can easily be accessed on foot or via the metro lines. The rooms are well-maintained and clean, the staff is friendly and the common area is an absolutely cool place to hang out. I've stayed at Safestay thrice and would definitely recommend it to all for short stays. Kudos to the team!
    India, Female, 25-30
  • 8.9

    Fabulous

    02 Aug 2019
    Good roof top bar, super close to the metro, check out could be a little later! only problem was when we had was at check out we asked for washing, which took over 2 hours after we asked if we could store our bags so we can go see the last of the city, to be told we had to leave them before 12 so we had to take the bags all day, the movie room is so calm and nice to relax and watch stuff, could do with more kitchen facilities as they just have a microwave! We had to buy our own cutlery!
    England, All Female Group, 25-30
  • 8.9

    Fabulous

    11 Jul 2019
    Stayed in a six bed dorm, perfect size for getting to know other people. The hostel was easily reachable from the airport and from there the Alfonso Suarez station keeps you well connected to most of Madrid. The staff were outgoing and helpful, rooms well set up and clean, while the roof terrace is a great addition. Breakfast useful if you're in a hurry but otherwise plenty supermarkets and restaurants close by. Definitely would come back!
    Scotland, Male, 18-24
  • 8.0

    Fabulous

    02 Aug 2019
    Checking in and out was smooth. Staff is very friendly and helpful. Lockers won’t lock unless your padlock is thick enough. No kitchen but they have a bar, so try not to bring food that you need to refrigerate. Toilets are nice and beds are comfortable and clean.
    Singapore, Male, 18-24
  • 8.0

    Fabulous

    20 Jul 2019
    (+) Clean, safe, quiet, lots of bathrooms, close to metro and supermarket. Easy access from airport, especially good at night. (-) Not a hostel to meet people and staff could be friendlier. Also for me the aircon was a little bit too strong for sleeping
    Australia, Female, 25-30
  • 7.1

    Very Good

    20 Aug 2019
    Cheap stay. 20 min walk to city center. Not the cheapest rooftop drinks; and the liveliness is hit or miss. €4 breakfast is not worth the price. Wouldn't stay here again unless my budget demanded it.
    USA, Male, 25-30
  • 7.1

    Very Good

    08 Jul 2019
    Location wise is pretty solid, well connected by public transport and not a far walk to central. The place is just so big it’s hard to have a vibe where you’ll meet people. More of a hotel than a hostel, which I get is the idea. If you’re a solo traveller I’d probably pass, unless you wanted a nice, clean, quiet hostel.
    Australia, Male, 18-24
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Board Games
  • Games Room
  • Nightclub


Awards

  • 2014

    1st, Most Popular Hostels Madrid

Nominations

  • 2016

    Worldwide Large Hostel

  • 2015

    Worldwide Large Hostel

  • 2014

    Worldwide Large Hostel

View all Award Winners

Safestay Madrid says

In January 2013 the Guardian selected us as one of the 10 best luxury hostels in Europe.
We're really proud of our rooms; all the bunk beds also have an special place where you can store small important things (wallet phones, etc.). In addition, they also have plugs for anything the customer may need for charging phones, cameras, tablets, and computers. All bunk beds have a reading light for not disturbing other guests in the room.
We cater to all types of traveller, from a group of girls to a solo traveller, a family, a couple or a businessman. All have a room in U Hostels. Of course, we are fully adapted to people with disabilities. Alvaro, Owner

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