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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Additional Terms and Conditions

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Safestay Madrid

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Hostelworld guests have had consistently high praise for Safestay Madrid, saying 'the facilities are amazing, [there's] huge comfortable and quiet bunk beds, really friendly staff, good breakfast options, good location. Can't ask for more'. Visitors also tell us they appreciate the 'very professional, knowledgeable, and helpful staff'. We like how spacious this hostel is, with a rooftop terrace and free Wi-Fi. It's also right next to a metro stop.

Property Description

Safestay Madrid is Madrid's first luxury youth hostel at backpackers' prices! Located in a 19th century palace, is the most modern and stylish hostel of Madrid. Our privileged location, by Alonso Martinez square, makes us the ideal base to explore and enjoy our city

Come & enjoy the Safestay Madrid experience!

In addition to our free daily tours, be connected thanks to our Free WiFi, relax watching a movie in our In-house cinema or party in our cool bar!
A new roof terrace is waiting for you as well!!

Whether you just wish to relax, meet new people or party away in Madrid, Safestay Madrid is the ideal choice.

Having travelled around the world, we know how a hostel should be!

- Spacious rooms! some of our rooms have 35 sqm
- Free Wifi, also in the rooms
- Custom made bunk beds & first quality mattress! Big enough for you
- All our rooms are air conditioned & have lockers
- Maximum security with RFID key cards for rooms
- 24h Reception
- Girls only rooms, including a make up table with all you need
- Cool designed double rooms with ensuite bathroom
- Dorms for 4, 6, 8 & 12 people with shared bathrooms
- Premium Dorms for 4 & 6 people with ensuite bathroom
- No children allowed below 17unless accompanied by an adult
- Children from ages 0 to 3 are free to join if sharing the bed with the adult.
- Children from ages 4+ will need to use an extra bed which will be charged as an adult
Buffet breakfast available at cost of €3.50

Cancelation: If you would like to cancel your reservation you should do it at least 24h before the arrival date by e-mail, and this would be for free. Otherwise we will charge the first night on that card. THIS EXCLUDES NON-REFUNDABLE RATES which are charged in full.

No doubts, this is Safestay Madrid! View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.8

  • Security 9.2

  • Location 9.0

  • Staff 8.8

  • Atmosphere 8.1

  • Cleanliness 9.2

  • Facilities 8.5


Latest Reviews

  • 10.0

    Superb

    03 Nov 2019
    The best hostel ever!
    Mexico, Female, 18-24
  • 10.0

    Superb

    24 Oct 2019
    I loved staying at safestay! It’s such a great central location and the people who work there are truly amazing. Thank you Saskia and Gonzalo for making me feel at home and helping me out! It really meant a lot! The facilities are top notch, luggage room is secure and the room had lockers in it so it was perfect. I stayed in the 8 mixed dorm and met lovely people there. 6 stars 3 thumbs up!
    USA, Female, 25-30
  • 9.4

    Superb

    10 Nov 2019
    Decent location and great staff. The room was big with a nice view and had a TV. Lounge room is nice with all the cushions and breakfast was decent. Would highly recommend this hostel!
    USA, Male, 25-30
  • 9.4

    Superb

    24 Oct 2019
    Nice and clean but it needs some nightly activities to get people to chat
    Australia, Male, 25-30
  • 9.1

    Superb

    15 Nov 2019
    Most of the staff were super super nice, the facilities are soooo clean (I walked around without flip-flops which I do not normally do in hostels!!!!) Highly recommend.
    Australia, Female, 18-24
  • 9.1

    Superb

    01 Nov 2019
    Good place, maintained well. Staff is good, specially Virginia.
    India, Male, 41+
  • 8.9

    Fabulous

    30 Oct 2019
    Awesome staff! Female floor was really clean and I enjoyed my stay. Comfy and spacey, every room has a balcony which is super cool. Location was the game changer. Loved it for a place to sleep after a long day!
    Australia, Female, 25-30
  • 8.9

    Fabulous

    29 Oct 2019
    Great place, but when I was looking for a place, I filtered for self-catering facilities. Turns out, the info was outdated and there was only a microwave. UPDATE!
    USA, Female, 25-30
  • 6.9

    Good

    13 Nov 2019
    The hostel mentions that they have kitchen facilities but our ideas of what that form is are different, a solitary microwave is not mine, this discrepancy overshadowed all other postives in the hostel.
    Ireland, Male, 31-40
  • 6.6

    Good

    21 Oct 2019
    Travelers looking for an adequate kitchen and guest food storage and for a dedicated area for hanging out and socializing with other travelers should look elsewhere. This is a corporate "hotel" offering hostel-like accommodations for sleeping and bathroom needs. Those needs are met wonderfully. While there is an attempt to provide a “good” feel, I found it all too commercial. The staff strove to impose house rules, e.g., you can drink wine in the common area if you buy it from them.
    USA, Male, 41+
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
  • Vending Machines
Entertainment
  • Board Games
  • Games Room
  • Nightclub
  • PlayStation
  • Wi-Fi


Awards

  • 2014

    1st, Most Popular Hostels Madrid

Nominations

  • 2016

    Worldwide Large Hostel

  • 2015

    Worldwide Large Hostel

  • 2014

    Worldwide Large Hostel

View all Award Winners

Safestay Madrid says

In January 2013 the Guardian selected us as one of the 10 best luxury hostels in Europe.
We're really proud of our rooms; all the bunk beds also have an special place where you can store small important things (wallet phones, etc.). In addition, they also have plugs for anything the customer may need for charging phones, cameras, tablets, and computers. All bunk beds have a reading light for not disturbing other guests in the room.
We cater to all types of traveller, from a group of girls to a solo traveller, a family, a couple or a businessman. All have a room in U Hostels. Of course, we are fully adapted to people with disabilities. Alvaro, Owner

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