Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Additional Terms and Conditions

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Safestay Madrid

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Hostelworld guests have had consistently high praise for Safestay Madrid, saying 'the facilities are amazing, [there's] huge comfortable and quiet bunk beds, really friendly staff, good breakfast options, good location. Can't ask for more'. Visitors also tell us they appreciate the 'very professional, knowledgeable, and helpful staff'. We like how spacious this hostel is, with a rooftop terrace and free Wi-Fi. It's also right next to a metro stop.

Property Description

Safestay Madrid is Madrid's first luxury youth hostel at backpackers' prices! Located in a 19th century palace, is the most modern and stylish hostel of Madrid. Our privileged location, by Alonso Martinez square, makes us the ideal base to explore and enjoy our city

Come & enjoy the Safestay Madrid experience!

In addition to our free daily tours, be connected thanks to our Free WiFi, relax watching a movie in our In-house cinema or party in our cool bar!
A new roof terrace is waiting for you as well!!
Casa Suecia provides F&B for the hostel.

Whether you just wish to relax, meet new people or party away in Madrid, Safestay Madrid is the ideal choice.

Having travelled around the world, we know how a hostel should be!

- Spacious rooms! some of our rooms have 35 sqm
- Free Wifi, also in the rooms
- Custom made bunk beds & first quality mattress! Big enough for you
- All our rooms are air conditioned & have lockers
- Maximum security with RFID key cards for rooms
- 24h Reception
- Girls only rooms, including a make up table with all you need
- Cool designed double rooms with ensuite bathroom
- Dorms for 4, 6, 8 & 12 people with shared bathrooms
- Premium Dorms for 4 & 6 people with ensuite bathroom
- No children allowed below 18 unless they are with an adult and they have the room just for themselves

Cancelation: If you would like to cancel your reservation you should do it at least 24h before the arrival date by e-mail, and this would be for free. Otherwise we will charge the first night on that card. THIS EXCLUDES NON-REFUNDABLE RATES which are charged in full.

No doubts, this is Safestay Madrid! View House Rules

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Reviews & Ratings

  • Value For Money 8.5

  • Security 9.1

  • Location 9.0

  • Staff 8.4

  • Atmosphere 7.7

  • Cleanliness 9.0

  • Facilities 8.0


Latest Reviews

  • 10.0

    Superb

    29 Oct 2021
    This hostel was great! Everything was super clean and just as advertised. The staff was always so helpful and friendly, especially Robert and Vicky! If I find myself in Madrid again, I will definitely be coming back here!
    USA, Female, 18-24
  • 9.4

    Superb

    31 Oct 2021
    this a great place stay to stay. people in front desk are really nice. they help me a lot. but people from the “restaurant” are so mean & rude.
    Mexico, Male, 25-30
  • 8.3

    Fabulous

    06 Nov 2021
    Good place in order to stay short time. So close to city centre
    Turkey, Male, 25-30
  • 8.0

    Fabulous

    11 Nov 2021
    The hostel was nice but really need a microoven and something for hot water for example, this things are really necessary and no difficult to put on the hostel Otherwise the terrace is amazing but you can only use if you buy something So looks like the hostel invited all the time to have food and drinks outside .. They cinema is great
    Argentina, Female, 31-40
  • 7.7

    Very Good

    06 Nov 2021
    My stay at this hostel was brief but pleasant. There were common areas to eat, drink, and watch movies with other people who are staying in the hostel. The terrace and underground bar are both nice, but they don't serve food so you will have to leave to get meals other than breakfast. My only complaint is that the booking in my room got a bit mixed up (overbooked) and I was woken up very late to check my identity. All worked out ok though, and I would recommend it for the price.
    USA, Female, 18-24
  • 7.4

    Very Good

    09 Nov 2021
    It was a good experience overall, the staff could’ve been a bit more helpful. But the hostel was clean and nice.
    Argentina, Female, 25-30
  • 6.6

    Good

    05 Nov 2021
    Private ensuite was clean and comfortable, in a great location. Staff are unfriendly and rude. On check-in, my partner looked at his phone for the booking pdf and the receptionist said 'hello, I'm right here, life happens outside your phone'. When I checked in later that night, he thought I was bringing in a ONS when it was my bf who checked in earlier. The elevator gets stuck 90% of the time so we had to walk up 4 floors every day. If you're looking to meet travelers, this hostel has no vibe.
    Malaysia, Female, 31-40
  • 5.7

    Rating

    09 Nov 2021
    I can’t recommend it. I missed the warmth cozy hostel atmosphere! The staff was not really in the mood for work. Just doing the minimum necessary. The room was extremely cold because the heater was not working. After going down (a few times!) to reception they finally gave us a mobile heater. The kitchen is closed, so it’s difficult to meet and have an exchange with other people. Expensive (poorly) breakfast. Baggage storage 2.50€, they have no scale. This Hostel is NOT traveler friendly.
    Germany, Female, 25-30
  • 5.1

    Rating

    31 Oct 2021
    No common area to eat your own foods, no fridge, you can not bring food to the rooms? There was not even a possibility to use a kettle. Clearly the place has been commercialized: employees were walking around like police officers. Rooms and bathrooms were nice and clean luckily. But why was there a camera in the private showers? Overall would not recommend: hostel experience 0/10
    Netherlands, Female, 18-24
  • 3.4

    Rating

    04 Nov 2021
    There is no vibe at this hostel. The breakfast is so expensive for what it is (basically just toast and cheese) and they charge for everything. The terrace was only open one night, but it's a public terrace so anyone can go. Not only was the terrace bar not open, but you can't even hang out there because the door is actually locked. The rooms are so hot, which I really wasn't expecting given that it's November. It's a good place to stay if you just want a good night's sleep and that's it.
    Australia, Female, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Nightclub
  • Wi-Fi


Awards

  • 2014

    1st, Most Popular Hostels Madrid

Nominations

  • 2016

    Worldwide Large Hostel

  • 2015

    Worldwide Large Hostel

  • 2014

    Worldwide Large Hostel

View all Award Winners

Safestay Madrid says

In January 2013 the Guardian selected us as one of the 10 best luxury hostels in Europe.
We're really proud of our rooms; all the bunk beds also have an special place where you can store small important things (wallet phones, etc.). In addition, they also have plugs for anything the customer may need for charging phones, cameras, tablets, and computers. All bunk beds have a reading light for not disturbing other guests in the room.
We cater to all types of traveller, from a group of girls to a solo traveller, a family, a couple or a businessman. All have a room in U Hostels. Of course, we are fully adapted to people with disabilities. Alvaro, Owner

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