Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Additional Terms and Conditions

1 month for groups more than 20 people
Please note our Policy:
Bookings of more than 12 people or exceeding the 300€ would need to be confirmed by the hostel. Special cancellation, amendment and payment policy will apply:
Payments: The hostel will contact you to arrange the payment of 30% of the total booking as a deposit to guarantee the reservation. Payment of the full outstanding balance will have to be made at least 1 month before the check in date.
Cancelations and amendments: No cancelations or amendments can be made 1 month or less prior to arrival date.
The 30% deposit as well as Hostelworld deposit are non-refundable.
Failure to comply with this special conditions will result in your booking being cancelled.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/30

Safestay Madrid

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Fantastic Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Hostelworld guests have had consistently high praise for Safestay Madrid, saying 'the facilities are amazing, [there's] huge comfortable and quiet bunk beds, really friendly staff, good breakfast options, good location. Can't ask for more'. Visitors also tell us they appreciate the 'very professional, knowledgeable, and helpful staff'. We like how spacious this hostel is, with a rooftop terrace and free Wi-Fi. It's also right next to a metro stop.

Property Description

Safestay Madrid is Madrid's first luxury youth hostel at backpackers' prices! Located in a 19th century palace, is the most modern and stylish hostel of Madrid. Our privileged location, by Alonso Martinez square, makes us the ideal base to explore and enjoy our city

Come & enjoy the Safestay Madrid experience!

In addition to our free daily tours, be connected thanks to our Free WiFi, relax watching a movie in our In-house cinema or party in our cool bar!
A new roof terrace is waiting for you as well!!
Casa Suecia provides F&B for the hostel.

Whether you just wish to relax, meet new people or party away in Madrid, Safestay Madrid is the ideal choice.

Having travelled around the world, we know how a hostel should be!

- Spacious rooms! some of our rooms have 35 sqm
- Free Wifi, also in the rooms
- Custom made bunk beds & first quality mattress! Big enough for you
- All our rooms are air conditioned & have lockers
- Maximum security with RFID key cards for rooms
- 24h Reception
- Cool designed double rooms with ensuite bathroom
- Dorms for 4, 6, 8 & 12 people with shared bathrooms
- Premium Dorms for 4 & 6 people with ensuite bathroom
- No children allowed below 18 unless they are with an adult and they have the room just for themselves

Cancelation: If you would like to cancel your reservation you should do it at least 24h before the arrival date by e-mail, and this would be for free. Otherwise we will charge the first night on that card. THIS EXCLUDES NON-REFUNDABLE RATES which are charged in full.

No doubts, this is Safestay Madrid! View House Rules
Best For: Central Location

Check Availability

Reviews & Ratings

  • Value For Money 8.3

  • Security 9.1

  • Location 9.0

  • Staff 8.2

  • Atmosphere 7.5

  • Cleanliness 9.1

  • Facilities 7.8


Latest Reviews

  • 10.0

    Superb

    26 Jun 2022
    Amazing stay. Super clean and updated. Great AC. No complaints at all!
    USA, Female, 18-24
  • 9.4

    Superb

    11 Jun 2022
    Perfect place! So clean and safe, the AC was perfect in the heat of Madrid, the staff were very kind and welcoming. I would’ve wished they had more tables and chairs to sit at if someone has work to do. And the wifi wouldn’t reach inside the room for me. Otherwise, I really enjoyed my stay!
    Canada, Female, 18-24
  • 9.1

    Superb

    14 Jun 2022
    Perfect location and a very clean place. Good showers and large lockers where you can put the large 55l backpack like mine! But the best thing they have is air conditioning unit, and when the air temperature outside was plus 43, inside we had very comfortable atmosphere. The only thing which was missing is the kitchen, but Safestay kindly provided microwave and a kettle in the sitting area. I would highly recommend this place.
    Ukraine, Male, 31-40
  • 8.9

    Fabulous

    29 Jun 2022
    Amazing hostel. I wanna say thank you specially to Marco and Roberto. Super copl guys!!
    Argentina, Male, 25-30
  • 8.9

    Fabulous

    18 Jun 2022
    Super clean! Big fan of the bathroom situation, communal but incredibly clean showers that are nice and easy to use. Staff were super friendly and communal areas are small but comfortable. Only quirk I found was the ladders to the top bunk were a little strange and tricky, but overall manageable.
    Australia, Female, 18-24
  • 7.7

    Very Good

    27 Jun 2022
    Rooms are clean but not a place to meet friends
    USA, Female, 25-30
  • 6.6

    Good

    13 Jun 2022
    Overall stay not bad but disappointing a little bit.
    Egypt, Male, 25-30
  • 5.7

    Rating

    15 Jun 2022
    The hostel itself is very nice and clean and has cool facilities. However, the quality of our stay wasn't great for 3 reasons: 1) the advertised air conditioned wasn't turned on, 2) when I asked the staff (twice) they said they'd turn it up and failed to do so twice, and 3) the hostel allowed seemingly unaccomanied 14 year olds in the building who made a lot of noise in the hallway up until 1am and then again at 7am. I could see myself enjoying this stay if these are tweaked, but these made it hard for us t
    Canada, Male, 18-24
  • 4.0

    Rating

    24 Jun 2022
    would not stay again. marketed as a youth hostel which it certainly wasn’t, also makes you believe the rooftop is a hostel common area which it’s not it’s a bar and the staff are horrible. staff i interacted with were stand offish, and weren’t welcoming. tiny lockers in rooms.
    Australia, Female, 18-24
  • 3.7

    Rating

    15 Jun 2022
    Horrible due to not having adequate air conditioning. I was told the private room I had was going to have full air conditioning, but with 105 F degrees outside, they turn off air conditioning periodically throughout the night and day. I was waking up sweating and couldn't sleep. I constantly complained and they let me know they had to turn off the air conditioning because the system couldn't handle it. I was very upset, and felt that the hostel was deceitful with having air conditioning.
    USA, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Flexible NRR
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant
Entertainment
  • Nightclub
  • Wi-Fi


Awards

  • 2014

    1st, Most Popular Hostels Madrid

Nominations

  • 2016

    Worldwide Large Hostel

  • 2015

    Worldwide Large Hostel

  • 2014

    Worldwide Large Hostel

View all Award Winners

Safestay Madrid says

In January 2013 the Guardian selected us as one of the 10 best luxury hostels in Europe.
We're really proud of our rooms; all the bunk beds also have an special place where you can store small important things (wallet phones, etc.). In addition, they also have plugs for anything the customer may need for charging phones, cameras, tablets, and computers. All bunk beds have a reading light for not disturbing other guests in the room.
We cater to all types of traveller, from a group of girls to a solo traveller, a family, a couple or a businessman. All have a room in U Hostels. Of course, we are fully adapted to people with disabilities. Alvaro, Owner

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