Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

AMENDMENTS & CANCELLATIONS
Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date
without charge.
1. Cancellations are required to be in writing, either in the form of a letter, fax or email. No
cancellation can be made by telephone.
2. Early departures are not eligible for refund under any circumstances.
3. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to
the availability of a suitable alternative and may be subject to change fees, if applicable.
4. We will inform you of any additional cost in writing prior to the change. No change will be made
without agreement.
5. Amendments made less than 4 weeks prior to the arrival date can result in full payment being
taken for the unallocated beds.
6. Cancellations where less than 4 weeks’ notice is given, the total booking amount will be
chargeable. By giving us your credit card details you are authorising us to use this as security for
your reservation and your accommodation. Any unpaid cancellation charges will be charged to
your debit/credit card. Any Agents will be invoiced for the full booking amount and must be paid
within 14 days of invoice. If any payment under these terms and conditions is overdue, then
without prejudice to our other rights and remedies we may cancel your booking(s) and/or we
may suspend the supply and/or deliveries of any other services being provided to you by
Safestay.

Additional Terms and Conditions

Group Booking Terms & Conditions
GENERAL
1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any
luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require
that some form of valid photo identification upon check in, preferably a valid passport, I.D. card
or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before
10am. After this time groups may make use of the luggage storage facilities but all possessions
must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group.
Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A £250.00 security deposit is required at check-in for any damages/vandalism caused to the
hostel. This deposit will be returned on the day of your departure if no damage is detected. You
can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for
the full amount. If your deposit is being secured for with a third party credit card we will require
written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards
are activated for the period of stay only and must be handed back to reception on check out.
Failure to return the key card will result in a charge of £5.00 GBP per card being deducted from
your security deposit.
PAYMENT POLICY
Payments for all Group Bookings must be made in advance. All payment must be sorted prior to arrival
or you may be hindered from checking-in to the property.
1. A 10% non-refundable deposit will be required to confirm your booking (100% non-refundable
deposit if the booking is due to arrive with less than 1 month prior to arrival).
2. Where the booking is for a date more than 3 months in advance the booking can be held
provisionally for 2 weeks only. After this period, if no deposit has been received, the booking
can be removed without notification.
3. Where the booking is for a date within 3 months, but greater than a month, it can be held
provisionally for 2 weeks only. After this period, if no deposit has been received, the booking can
be removed without notification.
4. Payments can be made either by Visa, MasterCard, Switch, and Debit Card or in some cases
cheque, Bank Transfer or cash. If your booking is being paid for with a third party credit card we
will require written authorisation to be provided by the card-holder.
5. Bank transfers must be accompanied by the bank’s proof of payment.
6. We do not accept Laser Cards or American Express.
7. The remaining balance must be paid at least 4 weeks before your arrival date. This is to include
all extras and fees.
8. All payments must be made in Pound Sterling.
9. Payments shall be made in such format as agreed with you when we confirm the booking.
10. All fees incurred by the payee due to the method of payment, (i.e. bank transfer fees issued by
the sending or receiving bank), are to be paid by the group. Safestay Ltd is not responsible for
these fees.
11. If any payment under these terms and conditions is overdue, then without prejudice to our other
rights and remedies we may cancel your booking(s) and/or we may suspend the supply and/or
deliveries of any other services being provided to you by Safestay. We will however inform you
in writing prior to any such action.
AMENDMENTS & CANCELLATIONS
Subject to availability, you may make changes to a Group Booking up to 4 weeks prior your arrival date
without charge.
1. Cancellations are required to be in writing, either in the form of a letter, fax or email. No
cancellation can be made by telephone.
2. Early departures are not eligible for refund under any circumstances.
3. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to
the availability of a suitable alternative and may be subject to change fees, if applicable.
4. We will inform you of any additional cost in writing prior to the change. No change will be made
without agreement.
5. Amendments made less than 4 weeks prior to the arrival date can result in full payment being
taken for the unallocated beds.
6. Cancellations where less than 4 weeks’ notice is given, the total booking amount will be
chargeable. By giving us your credit card details you are authorising us to use this as security for
your reservation and your accommodation. Any unpaid cancellation charges will be charged to
your debit/credit card. Any Agents will be invoiced for the full booking amount and must be paid
within 14 days of invoice. If any payment under these terms and conditions is overdue, then
without prejudice to our other rights and remedies we may cancel your booking(s) and/or we
may suspend the supply and/or deliveries of any other services being provided to you by
Safestay.
GROUP BEHAVIOUR
Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in
place for groups upon arrival. The group leaders must ensure that all members of their group
behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in
their group, including accidental or incidental damages. Damages will be deducted from the
security deposit paid, and remaining costs will be required to be paid, or a payment agreement
reached prior to departure. Should this damage come to light after the group has departed, we
reserve the right to make a charge to the group’s credit / debit card, or send an invoice for the
amount to the registered address. We will however make every effort to rectify any damage
internally prior to contracting specialists to make the repairs, and therefore will make every
effort to keep any costs that the guest would incur to a minimum.
3. We reserve the right to charge the group the cost of replacing any items that are removed from
the premises by them without consent. The charge will be the full replacement amount of the
missing item, including any carriage charges. Should the fact that the item is missing come to
light after the group has departed, we reserve the right to make a charge to the group’s credit /
debit card, or send an invoice for the amount to the registered address.
4. If your group’s behavior is deemed to be unacceptable, in violation of the laws of the land or
causes damage to our property, your booking may be terminated without notice and you may be
asked to leave our hostel premises. No whole or part refunds are given and your security deposit
will be forfeit in these circumstances.
5. Smoking is not permitted anywhere within the Safestay premises. Any group member found
smoking within the building will be charged a fee of £250.00 in order to cover the extensive cost
of restoring the room to a smoke-free condition. Further failure to comply will result in the
group being asked to leave the premises immediately and will not be offered a refund. A
smoking area and ashtrays are provided in our garden and outside the building.
PERSONAL PROPERTY
1. Guests are asked to use the secure lockers provided in each room, the safety deposit boxes at
reception or the luggage store.
2. It is the guest's responsibility to ensure that their personal belongings are secure at all times.
3. Safestay accepts no liability for the loss, theft or damage to property however sustained or
caused.
4. Guests will be expected to reimburse Safestay for any damages caused by inappropriate
behaviour during their stay at any of the Safestay's.
INFORMATION PRIVACY
Safestay shall only store and use information you supply to us or which is supplied to us for the purposes
of carrying out our contract with you and to inform you of other services and offers which we make
available from time to time. If you do not wish to receive such information please let us know by
emailing us at: reception@safestay.co.uk or by writing to us at Safestay, John Smith House, London, SE17
1JL.
OVERSIGHTS & ERRORS
Any oversights or errors in sales literature, web pages or site, order form, quotation, price list, order
acknowledgement, despatch note, invoice or other document issued by us may be corrected by us
without liability. We will advise you of any changes at the time of booking or as soon as is reasonably
possible thereafter.
DISCRECTION
All bookings are subject to availability and Safestay reserves the right to decline any booking at its
discretion.

Additional Info:

GENERAL
1. A group is any party consisting of 10 people or more.
2. Rooms are available at 2pm on the day of arrival; however you are welcome to drop off any
luggage in the morning.
3. You do not have to be a member of any organisation to stay at Safestay however we do require
that some form of valid photo identification upon check in, preferably a valid passport, I.D. card
or driving license.
4. Departing groups must remove all their belongings from their room, and check out, before
10am. After this time groups may make use of the luggage storage facilities but all possessions
must be removed from the room and the room key card handed back to reception.
5. All Groups must have minimum one Group Leader who is responsible for the entire group.
Leaders will be the contact person for our staff, and will be expected to act on all complaints.
6. A £250.00 security deposit is required at check-in for any damages/vandalism caused to the
hostel. This deposit will be returned on the day of your departure if no damage is detected. You
can leave the deposit by cash or debit/credit card. Cards will be pre-authorized on check in for
the full amount. If your deposit is being secured for with a third party credit card we will require
written authorisation to be provided by the card-holder.
7. Upon check-in each guests will receive a room key card for access to their room. These key cards
are activated for the period of stay only and must be handed back to reception on check out.
Failure to return the key card will result in a charge of £5.00 GBP per card being deducted from
your security deposit.

GROUP BEHAVIOUR
Group Leaders are responsible for the behaviour of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in
place for groups upon arrival. The group leaders must ensure that all members of their group
behave in an acceptable manor.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in
their group, including accidental or incidental damages. Damages will be deducted from the
security deposit paid, and remaining costs will be required to be paid, or a payment agreement
reached prior to departure. Should this damage come to light after the group has departed, we
reserve the right to make a charge to the group’s credit / debit card, or send an invoice for the
amount to the registered address. We will however make every effort to rectify any damage
internally prior to contracting specialists to make the repairs, and therefore will make every
effort to keep any costs that the guest would incur to a minimum.
3. We reserve the right to charge the group the cost of replacing any items that are removed from
the premises by them without consent. The charge will be the full replacement amount of the
missing item, including any carriage charges. Should the fact that the item is missing come to
light after the group has departed, we reserve the right to make a charge to the group’s credit /
debit card, or send an invoice for the amount to the registered address.
4. If your group’s behavior is deemed to be unacceptable, in violation of the laws of the land or
causes damage to our property, your booking may be terminated without notice and you may be
asked to leave our hostel premises. No whole or part refunds are given and your security deposit
will be forfeit in these circumstances.
5. Smoking is not permitted anywhere within the Safestay premises. Any group member found
smoking within the building will be charged a fee of £250.00 in order to cover the extensive cost
of restoring the room to a smoke-free condition. Further failure to comply will result in the
group being asked to leave the premises immediately and will not be offered a refund. A
smoking area and ashtrays are provided in our garden and outside the building.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Set in a 16th century Georgian Town house, Safestay York offers affordable luxury in a superb location. Enjoy a continental breakfast in the large airy dining room or an evening drink in the funky licensed bar, the reception friendly team are on hand 24 hours a day for your comfort & security. Set just 7 minutes from York train station & a 5-10 minute walk from the city centre this hostel is the perfect base for exploring this beautiful city View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 8.8

  • Location 9.3

  • Staff 9.0

  • Atmosphere 7.8

  • Cleanliness 7.8

  • Facilities 7.5


Latest Reviews

  • 10.0

    Superb

    12 Aug 2019
    It’s been nearly 25 years since I stayed in a youth hostel so I was so pleased to find this one so perfect for us. It is a place I highly recommend. The staff were extremely helpful and friendly which made for a better than expected time. The beds were comfortable and clean.
    USA, Female, 41+
  • 10.0

    Superb

    13 Jul 2019
    Aside from a couple getting way too frisky during the night (awkward), the hostel was great and had everything I needed.
    Canada, Male, 18-24
  • 8.6

    Fabulous

    02 Aug 2019
    Bright and spacious hostel 5 minutes walk away from the centre and train station, so close without being noisy. Cosy environment and friendly staff. The room I was in (23) had a few issues; the shower drain was backing up and flooded into the bedroom, there wasn’t any toilet roll and the strange little maintenance closet wasn’t locked, so when a drunk guest mistook it for the toilet in the night. Little things to fix but would otherwise perfect!
    England, Male, 25-30
  • 8.3

    Fabulous

    17 Jul 2019
    Overall is quite good but my bed can’t even connect to WiFi at all
    Hong Kong China, Male, 18-24
  • 7.7

    Very Good

    12 Aug 2019
    Really good location and very cheap. Problem is an alarm went off at 3 am and it was on for about 2 min and then went off but went back on a few times. Wasn't the hostals fault but it was extremely loud and didn't seem like it was handled well... ruined many of ours sleep.
    Canada, Female, 18-24
  • 7.4

    Very Good

    03 Aug 2019
    I really appreciated the service I had at this hostel. The staff was nice and enjoyed the people I met there. Sadly, I was placed in the basement in a room which was really humid and dark. We had one big fan to cool the room but it was loud as hell. Although, everything was clean and seemed able to receive people, but was dead quiet (in the bar and living room, which had no TV). The breakfast was cheap (3.5p) but only included toasts, pastries, cereals and few slices of salami.
    Canada, Male, 25-30
  • 6.6

    Good

    06 Jul 2019
    The hostel gave us a room in the basement where there was little to no ventilation, a water shaft which was open and stinky. It was impossible to breath in that room forget living for 2 nights. After talking to the staff and manager we managed to get our funds back but the new hostel costed us 3 times more then the booking price. It was a horrible experience but the hostel is at a great location with good staff and good facilities. If you have a room on the ground or upper floors then its fine.
    India, Male, 31-40
  • 5.7

    Rating

    10 Aug 2019
    I liked how all of the beds had lights and curtains (though my bed was missing one curtain). The room itself was great (layout) but very unclean. The sheets are dark which can hide things but there was still a clear stain on my bed. Staff were helpful removing the sheet but the pillow and blanket weren't changed and had a smell to it. The bathroom should have a fan too. After one shower, it gets really gross in there especially with a scented diffuser plugged in trying to mask the smell.
    Canada, Female, 18-24
  • 5.4

    Rating

    28 Jun 2019
    Security door to dormitory room was broken. Toilet / shower cubicle not properly cleaned in dormitory. Breakfast area not properly cleaned before breakfast time started. Man sleeping on bench in breakfast room, making it awkward to get to food. Several very drunk men stumbling into dormitory at 2am switching light on and swearing. Reading light above bed not fixed to wall securely. Cheap, but discovered whilst there that non-dorm accommodation available in York for the same price.
    Scotland, Male, 41+
  • 3.1

    Rating

    07 Jul 2019
    Its a very beautiful building of Victorian era, amazing big rooms. Its good neat & clean place. But its a bit away from city centre, 15 mins walk will get you in city centre. Nevertheless, railway station is nearby. Overall its a good bet
    India, Male, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
Food & Drink
  • Bar
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Pool Table
  • Wi-Fi


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