Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

In the event of a no show, 100% non refundable.

In the event of a downgrade in numbers, a 20% administration charge is payable on the loss.

In the event of an increase in numbers, no administration charge payable, but 10% of the increased balance will be immediately collected.


Additional Terms and Conditions


Additional Info:

All group bookings must be reconfirmed by email or telephone call to the hostel immediately after booking through hostelworld.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sandra's Backpackers Hostel

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Situated in a prime central location, Sandra's Hostel has recently been refurbished to make it one of the most modern and comfortable in Scotland.

The hostel is centrally located in the town within easy reach of amenities such as pubs, takeaways, restaurants, the nightclub, shops, gardens and more. It is also within short walking distance of both the sea-front and Thurso River. There are a wide variety of activities on offer as well as some stunning locations.

Run by experienced backpackers, we provide guests with their own keys and there is no curfew. Hot showers can also be availed of at no extra charge and the hostel also has disabled facilities available.

Please note that in the interest of all visitors' health and safety and with respect to our House rules, we reserve the right to allocate Guests to different, but equal, rooms for their own safety and comfort. Both our dorms are equally well-equipped. This is purely a measure to guarantee you have a pleasant time with us. View House Rules

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Reviews & Ratings

  • Value For Money 6.6

  • Security 7.6

  • Location 8.9

  • Staff 7.4

  • Atmosphere 6.6

  • Cleanliness 6.4

  • Facilities 6.3

Latest Reviews

  • 10.0


    05 Jul 2021
    As I do the nc500, this hostel was very good and clean place to stay. The guy on reception at the hostel was very friendly. The room has a beautiful view of the harbour and I got a great nights sleep, ready for the next part of my trip!! I wasn’t sure on the idea of sharing bathrooms with other people but it turns out it was never a bother. Would highly recommend to others and would definitely be back again!
    Scotland, Female, 25-30
  • 10.0


    25 Jun 2021
    Excellent. Central location. Clean and friendly. Would use again.
    England, Male, 41+
  • 8.9


    01 Aug 2021
    I haven't had enough experience of other comparable places to say where abouts on the scale value for money and facilities lie - everything seemed perfectly fine though. Our main surprise was finding two rooms with double beds - we're all in the same family but one of us was a teenage girl and she didn;t intend sharing with anyone! Possibly there was a misunderstanding over booking, so we won't hold it against you! Everyone seemed very pleasant and welcoming though. Our ages: 15-70!!
    Scotland, Mixed Group, 18-24
  • 8.6


    29 Jul 2021
    Kind and helpful staff. Great choice at breakfast for a hostel 🙂
    England, Female, 31-40
  • 8.6


    22 Jul 2021
    Nice hostel just what I needed before travelling to orkney :)
    Israel, Male, 18-24
  • 8.3


    21 Sep 2021
    Handy kitchen, TV and ensuite, breakfast included. Good location near the centre of town and next to some food takeaways. We had our bikes and they accommodated them in an outside space. Cheap and quite adequate. Check out Thurso Community cafe and have a dip in the sea!
    England, Mixed Group, 31-40
  • 5.1


    25 Jul 2021
    Bedbugs and hostel owner was rude. We had to leave at midnight before getting into the beds after discovering bedbugs crawling on the beds. Contacted the owner the next day to let him know about the issue and tried to be polite. He was immediately defensive and accused us of lying in order to get money back. Some aggressive communication the day before and felt generally uncomfortable in his interest in whether we wanted a double or twin room even though there wasn't a double available.
    England, Female, 31-40
  • 4.9


    09 Jun 2021
    Hostel was abit worse than expected! It did the job to stay overnight, but I would not recommend and will not be returning.... Got bitten by bed bugs and when I rang to inform the hostel, the person in the phone was very defensive, rude and had an awful attitude! He was very condescending and tried to make it out that I was a liar! A little bit disappointed as the other reviews seemed to be decent! The lady who made breakfast in the morning was lovely and very helpful though!
    England, Male, 25-30
  • 4.6


    10 Jun 2021
    The reception area was very messy and cluttered with paperwork. There were marks on our bedsheets in the bedroom which was rather unpleasant. Free breakfast was offered in the kitchen but it felt so unclean we decided against taking up this offer. The whole place could definitely be doing with a revamp/upgrade and makeover. Probably wouldn't stay again but was ok for one night.
    Scotland, Female, 25-30
  • 4.0


    05 Aug 2021
    Thurso has many alternative hotels for a similar price which provide a much better standard of room. The hostel was not clean, did not feel very secure and had a very odd atmosphere about the place. Having checked out the room we felt it best to find alternative arrangements and stayed in an amazing small hotel for the same price. Wish I had read more reviews online before booking! I would recommend checking out alternatives before booking this hostel!
    England, Couple, 31-40
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  • Free Breakfast
  • Linen Included
  • Bicycle Parking
  • Common Room
  • Security Lockers
  • Bicycle Hire
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Restaurant