Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

En caso de cancelación, no hay devoluciones.

Additional Terms and Conditions

Cuando esté seguro que va a quedarse con nosotros, PRE-RESERVE telefónicamente o vía e-mail, para revisar disponibilidad. Tendrá 24 hrs. para realizar el pago correspondiente.
Pago anticipado del 30% del valor total de la estadía.
Debe enviar el comprobante de pago a nuestro correo electrónico y recibirá confirmación por el mismo medio.
El check-in sólo es posible si se ha pagado la totalidad de la reserva.
Los huéspedes podrán hacer check-in a partir de las 14:30hrs y llegar hasta las 21:00 hrs; si tienen dificultades y van a llegar en un horario diferente, deben avisar al personal de Santa Lucha Hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santa Lucha Hostel

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Santa Lucha Hostel is a fun, friendly, colourful, cheerful and charming place, ideally located in Queretaro, in the historic area of the city. Perfect for those who want to discover the richness of the city. World travellers are welcome sharing their own experiences and adventures making your stay unforgettable. Breakfast is included and served every morning. Free Wi-Fi access is available. For your comfort, the property offers an excellent service at an affordable price.

Santa Lucha is ideally located in the in the heart of Queretaro's downtown, where you can visit museums, restaurants, bars and take fantastic tours around the city and its surroundings. Perfect location to discover and relax the city.

The hostel offers a wide range of accommodation, with shared and private rooms. All rooms are simply decorated and offer a comfortable bed.

Santa Lucha Hostel policies & conditions:

Check-in time starts at 3:00 pm.
Check-out time is 1:00 pm.
Please note: check-in is possible from 3:00 pm to 9 pm.
Please advise your arrival time.

Payment types accepted at this property: cash, credit card and debit card.
This property may pre-authorize your card before arrival.

Cancellation policy: 72 hours before arrival.

Taxes included.

Continental Breakfast included.


Please note: check-in is possible from 3:00 pm to 9:00 pm.
Please advise your arrival time. We will receive you, make the check-in and then give you the keys of the entrance and of your room/dorm.

No curfew.

Non smoking rooms. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.0

  • Security 8.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 10.0

  • Facilities 8.0

Latest Reviews

  • 9.4


    01 Feb 2019
    Buena ubicación y staff muy amable. Por las fechas no había prácticamente nadie pero un buen hostal
    Spain, Mixed Group, 25-30
  • 8.3


    31 Mar 2018
    Location and staff were amazing. The bathroom are not that great. One toilet was broken and the showers and restrooms downstairs don't have so much privacy
    Mexico, Male, 31-40
  • 8.3


    11 Dec 2017
    A good little hostel in a fantastic location. Showers were nice and hot, wifi worked well, staff are friendly and everything is clean. Included breakfast is very basic but it's enough to keep you going for a few hours. Our room got really cold at night. We asked for an extra blanket which was provided no worries. With the blanket we were very warm. There isn't a lot of interaction between guests, but that could just be when we stayed.
    Australia, Couple, 25-30
  • 8.0


    18 Feb 2019
    I really enjoyed my stay at Santa Lucha. The staff were very friendly whenever I saw them and always happy to help out. I stayed during the week so the hostel was a ghost town. For a solo traveller it was a bit of a strange experience to not have anybody to interact with (the desk is not manned and you are able to come and go as you please) but overall it had a great location and made up for this in other ways. Thank you to all.
    England, Female, 18-24
  • 8.0


    19 Jun 2017
    Nice place. Not that much of an atmosphere though. Given the shortage of options in Queretaro, this is not a bad deal at all. The staff is helpful and the location is good.
    India, Male, 25-30
  • 6.0


    26 Jul 2017
    It's a cute hostel w/ friendly staff. Great location & huge kitchen. But it was rundown,light in bathroom broken for a week&not fixed.Not good if raining.Better for groups than singles. Lots of families stay here&let their kids run in rooms that aren't theirs. No keys&staff open dorm doors during day even when I'd close them. A few times no staff member was sitting at reception while front doors are wide open for anyone to walk in. It's nice but not what you'd expect for 250 night for dorm room.
    USA, Female, 31-40
  • 5.7


    16 Feb 2018
    The Santa Lucha serves as much for a social gathering place for friends of staff, as it does a hostel. This reduces the sense of personal space in what isn't a particularly private place to begin with; everything is pushed together and divided by large-windowed doors, so your not assured privacy even if you're alone in a room. Also, construction in the hostel. Obnoxiously loud for large stretches of time. Really not a competitive modern hostel, in the building, facilities, or services.
    USA, Male, 41+
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Cable TV
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Iron / Ironing Board
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Reception
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Cafe
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi
  • Wii