Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

There will be no refunds in the case of cancellation. We may not be able to accept modifications to the booking (e.g. number of guests, nights etc.).

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santiago Guesthouse Hiroshima

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

Santiago Guesthouse Hiroshima is right in the centre of Hiroshima City, with many shops and restaurants in the immediate vicinity.

Backpackers and business people alike can enjoy our stylishly modern and comfortable rooms, as well as a relaxing common area with kitchen.

We have both private rooms and dormitories, but the beds in the dormitories also each have their own private nook complete with curtain, power point and reading light (with the exception of two beds in the 6 bed dorm). Lockers are available to store valuables.

***Property Polices and Conditions***
1).Cancellation Policy:
-cancellation fee is:
100% of bed/room price if cancelled on day of arrival
80% of bed/room price if cancelled one day prior to arrival
50% of bed/room price if cancelled 2 days before arrival.
2). Check in is from 4 p.m. Check out is up to 11 a.m. You are welcome to leave your belongings at reception if you arrive any time earlier than 4 p.m.
3). We accept cash payment only
4).Group Bookings:
-are charged at time of booking
-refunds are not available in the case of cancelling, modification, unused nights etc, and please understand that travel dates may not be changed
5). Guests must make their own beds using the two sheets provided View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 9.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 10.0

  • Cleanliness 9.5

  • Facilities 10.0

Latest Reviews

  • 10.0


    16 Jul 2022
    Staff was just amazing and so helpful! Will definitely be back 😊
    Northern Ireland, Female, 18-24
  • 10.0


    13 Nov 2021
    USA, Male, 25-30
  • 9.7


    29 Apr 2022
    People working at the hostel was soo chill and friendly i really loved the vibe there i would love to go again .
    Japan, Male, 25-30
  • 9.7


    23 Mar 2022
    Excellent! I wanna stay again next time.
    Japan, Male, 41+
  • 9.7


    20 Nov 2021
    Great location, staff was very friendly! They have small lockers for personal stuffs.
    Brazil, Male, 31-40
  • 9.7


    09 Mar 2020
    The hostel is very central, close to the peace park and to the main shopping streets. It's easy to find. The room was nice, not too hot or cold. The common room has plenty of entertainment and a decent amount of seating. The kitchen area has all facilities you could want.
    Ireland, Female, 18-24
  • 9.7


    13 Feb 2020
    The place was nice and well cleaned. The staff is friendly. The only little downside was that the bed wasn't really comfy but for just a few days the place is worth it.
    Italy, All Female Group, 25-30
  • 9.4


    19 Nov 2021
    The place was pretty chill. Everyone was friendly. They also provide lockers to use. The lockers can be easily reset to your preferred lock code but some need to use a master key. I suggest asking the person in reception to help you reset this at the start of your stay. Try to avoid the window side of the building if possible. It gets cold in the early mornings. Overall it was a pretty good experience. Also, if you don't like to walk barefooted, just buy some indoor slippers at the Daiso nearby.
    Philippines, Male, 25-30
  • 9.4


    23 Aug 2020
    This is my second stay at Santiago Guesthouse. I like the location and the full range of facilities included. The entire guesthouse is super clean and steps are being taken to prevent Covid transmission. It is great value for money as well as being comfortable. I would stay again.
    England, Female, 41+
  • 8.3


    26 Dec 2021
    It’s good if you’re used to staying at hostels. The toilet/shower area is clean and spacious! But the receiving area was quite messy when I got there. I also got there in time for check in but no one was there to welcome me or answer my questions. The common room was a mess. Bags of guests were everywhere and the smell of the room wasn’t the best. At night I heard kissing sounds (or probably more 😅) but I guess that’s part of staying at a shared room. My mistake for not buying earplugs!
    Philippines, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Utensils
  • Washing Machine
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
  • Wi-Fi