Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santiago Guesthouse Kyoto

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Property Description

Santiago guest house Kyoto & Café, designed with contemporary Japanese twist, was opened on April 2013. All bunk beds are locally made in Japan and are equipped with a curtain, a security box, an electrical outlet, a night light and a cosy memory foam mattress.

We offer free WiFi on all floors, , private security lockers, a coin operated washing machine, a coin dryer and other amenities like towels for a small fee. We are glad to store your luggage on the day of your arrival if you should arrive before check-in time.

Our Santiago Café will serve as a common space for our guests from 2018 in March.
We offer many kinds of alcoholic beverages (like cocktails, Japanese Sake, World's Beers, plum wine and so on) at a discounted price for our guests.
At our café we hold parties for our guests at times where you can make heaps of friends from all over the world.
The café offers pancakes, French bread and fresh coffee for breakfast.

Santiago Guesthouse Kyoto will make your stay in Kyoto unforgettable!

Please note:

***In Kyoto City, a new accommodation tax will be implemented starting October 1,2018.
Accommodation charge under JPY20,000 (per person per night), the tax amount is JPY200 (per person per night).
Please pay at the lodging facility which you are staying.

Check-in from 16:00 to 22:00
Check-out until 11:00.
We don't accept payments by credit card at the guesthouse.
For bookings for groups of 6 persons or more:
A different cancellation policy applies. A credit card payment will be requested after booking is confirmed. Modifications and refunds will not be available under any circumstances (such as cancellations, no-shows, etc.). Please contact the hotel for more information. Contact information can be found in the booking confirmation.
Please be aware that you need to agree with our policies to stay at our guesthouse. View House Rules

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Reviews & Ratings

  • Value For Money 8.8

  • Security 9.3

  • Location 9.1

  • Staff 9.3

  • Atmosphere 8.1

  • Cleanliness 8.2

  • Facilities 7.9

Latest Reviews

  • 9.7


    06 Mar 2020
    Really nice atmosphere with lovely staff. The common areas were chill and very comfortable. The only bad aspect was the bedrooms are way too hot.
    Australia, Mixed Group, 18-24
  • 8.6


    22 Dec 2019
    Bustling bedroom and miss the coffee or tea available that other hostels usually have in common use
    El Salvador, Female, 31-40
  • 8.3


    06 Jun 2020
    I thought the hostel was quite allright for the price, especially after the air conditioning was running. The location of it was great and facilities were fine. However, the WiFi was probably the worst I've ever experienced in a hostel, and I've been to a lot of hostels.
    Denmark, Female, 25-30
  • 8.3


    13 Jan 2020
    Reasonable price for the facilities offered. Kitchen was not very furnished and only had one stovetop burner so not great during busy cooking hours. Not really any interaction between guesthouse because of awkward social space. Staff was friendly and spoke good enough English for our needs. Overall pretty good experience for the price but nothing more than you pay for
    USA, Male, 18-24
  • 8.0


    21 Jan 2020
    The staff is super nice and helpfull, the beds are not the most comfortable but pretty ok. The only problem is that the rooms have a weird smell. Apart from that everything is ok, I enjoyed my stay.
    Mexico, Male, 25-30
  • 8.0


    07 Nov 2019
    A very big hostel mostly used by people to stay for a night only, so there's no real atmosphere or anything going on. The WiFi was really bad. It is cheap but the facilities are decent. Close to the gion quarter. Honestly is just a place to sleep and that's it.
    Romania, Male, 25-30
  • 7.7

    Very Good

    25 Nov 2019
    the upper bunk had a curtain at the end but were open to the top with a meter of space left to the ceiling where the room light was placed, so no dark sleep for the upper bunks, very hard beds, no atmosphere or hostel vibe, the common area in the downstairs cafe wasn't comfy or inviting for people to stay
    Germany, Female, 25-30
  • 7.7

    Very Good

    07 Nov 2019
    Overall an alright place to stay. Not a ton of atmosphere but more than I've seen at other hostels in Japan. The wifi is not very good, it cuts out a bunch but not really a big deal if you have a sim card. They have lockers for personal items. The bathrooms on each floor smell but the showers were clean. Beds are clean. Not a bad place to stay for the price.
    Canada, Female, 18-24
  • 6.6


    01 Dec 2019
    Top bunks have no top, so if anyone turns their bunk light on the entire room gets lit up. The blanket I was given looked disgusting and the beds are pretty thin. The dorm always smelled horrible. There's a shelf right above your pillow, I bumped my head every morning. Like most dirt cheap dorms it attracts 'those' guests that keep people up till past midnight, pretty sure someone was having a wank one night. Sinks and showers are only on the 2nd floor, so better hope you're not on the 4th.
    USA, Male, 25-30
  • 4.9


    28 Nov 2019
    The reception is not 24h and when we got there in the morning it was closed and later in the evening too.There was no way to get in and no number you could call so we were forced to spent the night in another hotel and didn’t get our money for the first night back. The worst thing however was the huge spot of black mold in the rooms. That’s not only disgusting and horrendous considering the price you pay but also a serious health risk for everyone staying there !
    Germany, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Hot Tub
  • Safe Deposit Box
  • Security Lockers
  • Steam Room
  • Washing Machine
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Restaurant