Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santiago Guesthouse Naha

Book more than 4 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Good Cleanliness
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Property Description

We are a friendly hostel in Naha City, Okinawa. Just a block away from the Bus Terminal and Asahibashi Station.

We are fully renovated with a sense of Japanese Style, design and harmony.
A good place for backpackers to feel like home in Okinawa.

Please enjoy Okinawa with us !

1. Check-in time: from :from 17:00 to 21:00
When you request to leave your luggage before check in, it is possible only from 9:00 to 17:00.
2. Check-out time: by 11:00
3. Reception hours: from 9:00 to 11:00, 17:00 to 21:00
4. Payment: cash (JPY) or credit cards (Visa, Master, and Amex)
5. Cancellation policy:
  (1) 3 days(or more) before Arrival Date :free
  (2) 2 days before Arrival Date :100% of the first night
  (3) on the day or No Show: 100% of the first night
No exceptions for flight cancellations or typhoons.
6. Age restriction: over 16 years old
7. No smoking.
8. Pets are not allowed.
9. Breakfast not included
10. Taxes included View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 8.0

  • Staff 10.0

  • Atmosphere 8.0

  • Cleanliness 6.0

  • Facilities 10.0

Latest Reviews

  • 10.0


    10 Jan 2020
    Fantastic stay in Naha, Okinawa. Extremely conveniently located in the city center and only ~20 from Naha Airport via bus or monorail and then ~5 minutes walk or less as mentioned on their website. Plenty of excellent restaurant options in the vicinity. Extremely friendly and accommodating staff. The staff was a combination of Japanese and international and all spoke very good English. Helped me phone some further reservations in mainland Japan on their lunch break. Thanks to all of you!
    USA, Male, 18-24
  • 10.0


    02 Jan 2020
    This hostel is great. I had a problem with my payment, since I wanted to use my JCB visa (which is a very popular debit card in Japan), and they couldn't process it. The manager, Martha, is so kind. She helped me with my payment problems, provided guidance and let me stay UNPAID while my issue was being resolved. I don't think many hostels would have done this. Like I said before, this hostel is good. But the management makes it excellent.
    USA, Female, 25-30
  • 9.1


    15 Apr 2020
    Fantastic hostel with very friendly staff. I managed to re-check in 4 times over 1 month, so it must have been great. The atmosphere at this hostel was the best I've experienced in Japan. Definitely best place to stay in Naha!
    Australia, Male, 18-24
  • 9.1


    29 Jan 2020
    Very good place to stay. I highly recommend it if you are looking for an affordable yet modern and neat place.
    Italy, Male, 31-40
  • 9.1


    28 Dec 2019
    Santiago Guesthouse was a great place to stay. It was clean and in a great location near the Tram and Bus station. The room was clean and the staff were friendly. Besides the snoring man in the mixed dorm room, the beds were comfortable and it was a nice place to sleep.
    Canada, Male, 25-30
  • 9.1


    21 Dec 2019
    Very modern and clean hostel. Comfortable dorms with usb charging ports and lights in each bunk capsule. Staff were welcoming and spoke a variety of languages. I would say though, that the stairs are steep and there are four floors, so its not friendly for those who have trouble with movement.
    Northern Ireland, Male, 25-30
  • 9.1


    20 Oct 2019
    Was good. Quite humid in the rooms. Staff were nice. Was a good location.
    New Zealand, Male, 25-30
  • 8.9


    09 May 2021
    The staff was really friendly. I didn't get to check in by the exact time, so they were kind enough to leave the locker key and some information. I would definitely stay there again!!!
    Brazil, Female, 18-24
  • 8.9


    26 Sep 2020
    The guesthouse is conveniently placed next to a bus terminal which goes anywhere in around Naha. The staff were very nice and the guesthouse was kept rather clean. If you're travelling and looking for a good central place to be, I would highly recommend Santiago Guesthouse.
    Canada, Female, 18-24
  • 8.0


    23 Dec 2019
    good hostel
    Japan, Female, 41+
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi