Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Santiago Guesthouse Naha

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are a friendly hostel in Naha City, Okinawa. Just a block away from the Bus Terminal and Asahibashi Station.

We are fully renovated with a sense of Japanese Style, design and harmony.
A good place for backpackers to feel like home in Okinawa.

Please enjoy Okinawa with us !

1. Check-in time: from :from 16:00 to 21:00
When you request to leave your luggage before check in, it is possible only from 8:00 to 16:00.
2. Check-out time: by 11:00
3. Reception hour: from 8:00 to 11:00, 16:00 to 21:00
4. Payment: cash (JPY) or credit cards (Visa, Master, and Amex)
5. Cancellation policy:
  (1) 3 days(or more) before Arrival Date :free
  (2) 2 days before Arrival Date :100% of the first night
  (3) on the day or No Show: 100% of the first night
6. Age restriction: over 16 years old
7. No smoking.
8. Pets are not allowed.
9. Breakfast not included
10. Taxes included View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 8.9

  • Location 9.3

  • Staff 9.1

  • Atmosphere 8.8

  • Cleanliness 9.6

  • Facilities 9.1

Latest Reviews

  • 10.0


    10 Jan 2020
    Fantastic stay in Naha, Okinawa. Extremely conveniently located in the city center and only ~20 from Naha Airport via bus or monorail and then ~5 minutes walk or less as mentioned on their website. Plenty of excellent restaurant options in the vicinity. Extremely friendly and accommodating staff. The staff was a combination of Japanese and international and all spoke very good English. Helped me phone some further reservations in mainland Japan on their lunch break. Thanks to all of you!
    USA, Male, 18-24
  • 10.0


    02 Jan 2020
    This hostel is great. I had a problem with my payment, since I wanted to use my JCB visa (which is a very popular debit card in Japan), and they couldn't process it. The manager, Martha, is so kind. She helped me with my payment problems, provided guidance and let me stay UNPAID while my issue was being resolved. I don't think many hostels would have done this. Like I said before, this hostel is good. But the management makes it excellent.
    USA, Female, 25-30
  • 10.0


    30 Jun 2019
    Great location, only a very short walk to the bus terminal and Kokusai Dori. Extremely clean and modern facilities! Thank you!
    Australia, Female, 25-30
  • 10.0


    23 Jun 2019
    A 10/10 hostel
    Taiwan China, Male, 31-40
  • 9.7


    24 Jul 2019
    Amazing stay at Santiago Guesthouse! The place was very clean and had a lot of convenient amenities. We were only in Okinawa for 24 hours and this made our stay much more comfortable! Would definitely return!
    USA, Male, 18-24
  • 9.4


    01 Jul 2019
    Well air conditioned rooms in a VERY hot city. Staff were lovely and sociable and it felt like they were a part of the guesthouse environment rather than them simply being workers with a job to do. Beds were comfortable and neighbours were quiet. Location was also helpful as it was next to a bus stop and a twenty minute walk away from a beach.
    England, Male, 18-24
  • 9.1


    21 Dec 2019
    Very modern and clean hostel. Comfortable dorms with usb charging ports and lights in each bunk capsule. Staff were welcoming and spoke a variety of languages. I would say though, that the stairs are steep and there are four floors, so its not friendly for those who have trouble with movement.
    Northern Ireland, Male, 25-30
  • 8.6


    22 Sep 2019
    The common was a bit small for all the people staying at the hostel. Other than that, great value for money. Very clean.
    Mongolia, All Female Group, 25-30
  • 8.6


    01 Aug 2019
    Close to bus station and airport and international street. Far from the beach. Very clean and spacious tatami mat common area. Beds are super comfy! You get assigned lockers with a key for securing valuables
    Canada, Male, 25-30
  • 7.1

    Very Good

    02 Aug 2019
    Good price, comfy bed
    USA, Male, 31-40
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Microwave
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi