Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
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Property Description

Our property has a privileged view to the castle of San Felipe de Barajas and is a few minutes walk from the main tourist points of the historical center, like the Museum of the Gold of Cartagena, the statue of the India Catalina, the square of the Most Holy Trinidad and Bolivar Park.

Santuario Hostel is located in the beautiful and bohemian neighborhood Getsemaní at Cartagena de Indias, at Pedregal Street.

The shared rooms are made by cubicles and a blackout achieving a light and sound insulation, giving an excellent experience of privacy. Each cubicle is equipped with its own light, bedside table, shelves, safe to use with padlock, electric socket with USB and closet for storing luggage with padlock.

Santuario Hostel Cartagena Conditions and Policies:

Cancellation policy: 24h before arrival.

Check in from 15:00.
Check out before 11:00.

Payment upon arrival by cash, credit cards, debit cards.
This property may pre-authorise your card before arrival.

Taxes not included - 19.00%
Breakfast included.

Reception open 24/7.
No curfew.
The maximum period of stay is of 30 days. View House Rules

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Reviews & Ratings

  • Value For Money 9.5

  • Security 9.3

  • Location 9.3

  • Staff 9.6

  • Atmosphere 9.3

  • Cleanliness 8.9

  • Facilities 9.5

Latest Reviews

  • 10.0


    09 Dec 2020
    The guys are the best nicolas and Andres real humble and took care of me
    Dominican Republic, Male, 25-30
  • 9.7


    20 Jan 2020
    Very nice hostel Keven at the front desk was very helpful I definitely recommend
    USA, Male, 41+
  • 9.4


    06 Jan 2020
    The staff here was super helpful! Beds were comfy and I really enjoyed the pod-like space for privacy. The en-suite bathroom was out of service for our room at the time so that was a slight bummer but overall nice facilities and friendly atmosphere.
    USA, Female, 25-30
  • 9.1


    08 Feb 2020
    Great experience! I stayed here for almost a week - just kept on extending my stay, since I didn’t see any good reasons to leave! You can have a social experience if you are openminded and ready to take some initiative yourself. I really loved the dorms since it feels as a private room, and that i had missed for a month! The staff is kind, present and helpfull. The location is great! I missed a place where they didn’t play high pop music - thats all ;-)
    Denmark, Female, 18-24
  • 8.9


    26 Feb 2020
    It's a fun, clean, well designed hostel. The free breakfast is great and it never got loud. Really cool, clean environment. The only complaint I have is that they put guys in the female dorm.
    USA, Female, 18-24
  • 8.9


    30 Jan 2020
    I loved the pod bedrooms within bedrooms, allowing you a personal space with a curtain, light, locker and sockets (electric and usb). Lovely breakfast and cute albeit feisty kitten! Some of the staff members were fab and helpful. Others need to work in their hospitality skills. It must be boring welcoming people day in and day out but that is your job - be nice. 15 minutes walk to the historical centre, and very close to the Castillo de San Felipe.
    Wales, Female, 25-30
  • 8.6


    06 Mar 2020
    CON: The privacy curtains in the dorms are blackout which do a great job keeping the light out but also the air. This makes using the privacy curtain difficult since there is very little circulation. Which causes the "pod" to become very stuffy and hot. Also, this is not a social hostel and didn't host any events/activities while we were staying (Friday-Tuesday) PRO: The free breakfast is great and the hostel is very clean and secure. Easy to find and close to everything.
    Canada, Mixed Group, 25-30
  • 8.3


    16 Jan 2020
    Great location. Fairly basic dorm rooms - privacy shades were nice, but it got warm at night. It's a great value for the ever-increasing prices in Cartagena, so ended up staying 3 nights (instead of 1). The staff is friendly and helped me book my stay at Isla Grande (one of the Rosario Islands). Got a GREAT deal for that overnight trip, with a partner hostel (Secreto). The guests at Sanctuario seem to keep to themselves, not a particularly social environment if that's what you're looking for.
    USA, Female, 25-30
  • 7.4

    Very Good

    16 Mar 2020
    I was there at the beginning of the pandemic and unfortunately, the staff made me feel unwanted there. :/ First they hesitated whether to even accept me in, and then they didn't even inform us about curfews and other government restrictions... Apart from that, the cubicles are actually quite big, but those upper ones - really high and it's hot in there. The lockers for main luggage are too small. Hot tub disappointing and pretty dirty, so no one was ever using it. Breakfast pretty basic.
    Poland, Female, 31-40
  • 7.1

    Very Good

    17 Jan 2021
    The Good: In decent location in Getsemani. Price was fair. Bed was comfortable. Breakfast was ok. Good music. The bad: The bathrooms never seemed to get a thorough cleaning in dorm. The shower stall always had mold & dirt in the corners and it leaked onto the main floor of the bathroom whenver someone showered. The bathrooms in the common area always had the smell of raw sewage coming from them. They also have a major mosquito problem in the common area, as I was constantly being bitten.
    USA, Male, 31-40
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Ceiling Fan
  • Common Room
  • Dishwasher
  • Dryer
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Tub
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Towels Not Included
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
  • Wake-up calls
Food & Drink
  • Bar
  • Meals Available
  • Board Games
  • Wi-Fi