Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/20

Satori Hostel&Apartment

Book more than 7 days in advance for Free Cancellation.
8.1
  • Perfect Location
  • Marvellous Staff
  • Awesome Cleanliness
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Property Description

Are you a traveller working on the move? Are you busy building your business venture and need an affordable yet soulful accommodation in the heart of Hanoi? Then look no further!

Situated in the most most expensive neighbourhood at the moment in Hanoi given the location and the atmosphere. Though it's in the Old Quarters but very quiet at night, and not busy in the morning. During weekends you can enjoy a long walk around Hoan Kiem Lake since Hanoi forbids all transportations on Friday nights, Saturday and Sunday. The atmosphere is purely priceless.
We have a beautiful workspace in our hostel where you can spend the day working peacefully on your business.

Please bear in mind we are not a party hostel, our concept and core business value is to provide a chilling, well-decorated, relaxing place for travellers to feel like home. There are comments complaining about our atmosphere and facilities simply because we play jazz as background music and no bars, just coworking space (we have beer though). If you are looking for a sparkling clean, beautiful, chill, in the centre of Hanoi, to come back having a deep sleep and sometimes working while you are away, we are the perfect home for you. If you are looking for somewhere vibrant with party activities, we are not the good fit.
We have customers coming back time after time because they love what we provide here. I hope you do too! View House Rules

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Reviews & Ratings

  • Value For Money 7.8

  • Security 8.0

  • Location 9.8

  • Staff 8.4

  • Atmosphere 7.1

  • Cleanliness 7.8

  • Facilities 7.6


Latest Reviews

  • 10.0

    Superb

    10 Jan 2019
    This is a very great place to stay in Hanoi. I will come back for sure!
    Vietnam, Male, 18-24
  • 10.0

    Superb

    26 Nov 2018
    I am a solo traveller and have been to quiet a few places, most of them are noisy and stinky of alcohol and smokes. Satori is unlike any other hostel, it feels like home, they only have a dorm room of 12 people, and a coworking space outside. We go out to party and go back to Satori to sleep and work. Staff are enthusiastic, their English is not very good but those ladies are really trying to help. I got food poisoning and they went to buy medicine and made me ginger tea!
    Vietnam, Female, 25-30
  • 10.0

    Superb

    16 Aug 2018
    A great location in the center of old quarter, close to all the action that happens in Hanoi. Clean dorms & bathrooms, great wifi and a cozy co-working space with quirky balconies overlooking the restaurants in the area. Overall a very chilled and relaxed vibe to the place. Office staff was very eager to help 😊 !! Note on Hanoi: Use 'Grab' to book taxis.
    India, Male, 31-40
  • 9.7

    Superb

    10 Feb 2019
    the staff will be happy to help us, thank you
    Slovakia, Male, 31-40
  • 7.7

    Very Good

    02 Jun 2018
    Satori is a mixed bag. There were some issues, aircon stopped working and was pooling water on the floor beneath, it was however fixed fairly promptly. The WiFi was pretty awful, might as well have not even offered it. Breakfast is simple and fine, but because of the hostels great location, good food and drink is seconds away. And the staff are great, especially the young dude working the desk who's name I've sadly forgotten, he was incredibly helpful and friendly, damn good employee.
    England, All Male Group, 25-30
  • 7.1

    Very Good

    15 Jul 2018
    The place was nice, just one room. If u need to relax this is the place to be, not to meet other travellers.
    Italy, Male, 18-24
  • 6.9

    Good

    28 Aug 2018
    The staff were trying to be helpful but seemed a bit flustered by everything and forgot to book us a cab when we were supposed to be going to the airport at 3am. The private room could have been nice but it was damp and there was water running down the wall when it rained. The bathroom had ants and no hot water. The hostel is locked at night which means you have to wake up the staff to let you in if you come back after 11pm - this wasn’t a problem though and I guess makes it more secure.
    England, All Female Group, 25-30
  • 6.6

    Good

    15 Apr 2019
    Can smell the cigarette all the time. The keys always stuck when I try to lock the door but staff really helpful.
    Thailand, Female, 25-30
  • 6.0

    Good

    26 May 2018
    Little or no atmosphere. Was first in a private room and then a dorm. Love the pod concept in the dorm. Needs more consistent customer service and for the person behind the desk to speak better english.
    Singapore, Female, 31-40
  • 2.0

    Rating

    06 Sep 2018
    I advised property few days in advance that I will arrive 15-30 mins late and they confirmed it was fine and they will wait. I arrived as agreed and no one was there, I am a female traveler stuck in Hanoi (just arrived into Vietnam) at night with no mobile data and no place to stay.. next day I reached out to hostel world but they were useless, didn’t help at all with the situation. In the end they still charged for the night I didn’t stay.. and no one even cared about what I had to go through..
    Lithuania, Female, 25-30
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Facilities

Free
  • Free Breakfast
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Security Lockers
Services
  • 24 Hour Security
  • Housekeeping
  • Laundry Facilities
Food & Drink
  • Cafe

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