Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Sayab Hostel brings a different proposal inviting you to live the Caribbean vacation you always dreamed of!

Sayab is located in a strategic area of Playa del Carmen. We are 3 minutes walking from the Caribbean Sea, 200 meters from the main avenue and the downtown area where you can find supermarkets, shopping malls, discos and a lot of restaurants and bars to visit in the Quinta Avenida. Everything is within walking distance!
For your convenience, we are 400 meters from the ADO bus station and 600 meters from the Playa del Carmen ferry terminal. We are close to the minivan station that will allow you to visit the most beautiful beaches and cenotes of Quintana Roo.

You will feel in the middle of the Caribbean instantly when you enter our reception and find yourself surrounded by gardens with native plants and great design, where you can enjoy our pool and bar, and the events we do as: Live Dj Sets, Live Bands, grill, pizzas and more!
The hostel has shared rooms with shared bathrooms with A/C (from 8pm to 9am), as well as private rooms with private bathroom and A/C. We offer lockers for your personal belongings, dining space, shared kitchen and the large central patio where you can enjoy our pool and drinks from the bar!
We also have a diving school "GOOD VIBES DIVING" that will take you to know the beautiful Caribbean Sea! Instructors with the best good vibes will be responsible for the excellent experience you can live in the waters of Playa del Carmen.

Our main goal is your comfort and safety.
You will feel at home and by the end of your stay you will be part of the Sayab family!

Sayab Hostel puts at your disposal :

- High quality facilities
- High standards of cleanliness
- Shared dormitories with beds of 1 1/2 places
- Lockers
- Bathrooms with hot water
- Fully equipped kitchen
- Pool area
- Diving School
- Free WiFi
- Breakfast and dinner vending service
- Air conditioning (8pm to 8am)

Cancellation policy: 48 hours before arrival at the hostel (after this date no changes or cancellations can be made).
No show: The hostel will charge 100% of the first night.
Payment upon arrival: cash, credit or debit cards (Visa, Mastercard).
Environmental tax not included.

Check in: 15:00 hrs. Valid physical identification is required, otherwise the check in will not be possible.
Check out: before 12:00 hrs. In case of check out after the check out time the hostel will charge the late check out rate or 100% of the night in the corresponding room.

Children are not allowed
Pets are not allowed View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.7

  • Security 8.5

  • Location 9.1

  • Staff 8.2

  • Atmosphere 7.8

  • Cleanliness 8.3

  • Facilities 7.8

Latest Reviews

  • 10.0


    19 May 2022
    Love this place! Staff and room are amazing.
    USA, Male, 41+
  • 10.0


    27 Apr 2022
    Great spot to chill and relax. Staff will go above and beyond for their guests. Super clean and amazing set up. In a perfect world the bar would be located a little further from the rooms ( 3am wake up for flight home kinda sucked!!) But not even that bad Definitely will go back
    Canada, Female, 41+
  • 10.0


    21 Apr 2022
    Hands down one of the best - if not the best - hostel ive ever been to. The staff is veeery nice and the location is really good. But also: they seem to clean 100 times a day. Everything is for a hostel super clean and even the bathroom (and yes, if youve ever been to a hostel you know you shouldnt expect too much when it comes to that area) is super clean. Honest and big big recommendation :)
    Austria, Female, 25-30
  • 8.9


    30 Apr 2022
    It was a nice clean hostel. The pool was great but there’s no place to really lounge. Location was excellent and AC was amazing at night. The dorms could use some TLC tho; like a privacy curtain, outlets, more lockers, bed lights…
    Canada, Female, 25-30
  • 8.9


    08 Apr 2022
    A bit pricey, but a super beautiful hostel to stay in and they have secure lockers for all your valuables. Amazing showers and bathroom area, very very clean. The only downside is the beds were slightly uncomfortable and didn’t feel very secure as the bunk beds had no bars at the top, and One day there was no water for a few hours but was fixed promptly, would recommend.
    England, Female, 18-24
  • 8.3


    11 Apr 2022
    Nice and fairly calm hostel located near 5th av. Not a lot of interaction between the guests but it's a good place to stay for a few days. Recommended.
    Mexico, Mixed Group, 25-30
  • 6.9


    30 Apr 2022
    Overall a nice hostel but the dorms are just gross. The beds are shaky and there is just too many people in the dorm. Dorm has no windows and it smells bad. Nowhere to lounge by the pool during the day. Loud parties at night.
    Serbia, Female, 31-40
  • 6.9


    15 Apr 2022
    No place to put wet clothes for drying -neither in room nor outside; divers occupy most of the time the complete common area; no place to sit in kitchen area; own bought drinks are not allowed in common area
    Germany, Couple, 25-30
  • 5.7


    14 May 2022
    Not a good experience. We couldn't sleep for 2 days cause the walls were paper thin and you could hear everything outside and in the surrounding rooms. On a weekend with pool parties this meant no sleep till 5 in the morning. The room was super tiny and not as clean as expected. The staff was kind but super confused and didn't know know good English. The lady on the front desk didn't want to give us payment confirmation, which is a very basic thing in most hostels.
    Poland, Female, 25-30
  • 3.4


    29 Apr 2022
    ***Watch Out Nghtmare Hostel*** Summary: > Ongoing music that makes your bedsheets shake until 4am in the morning > Rude personal wit short temper > A diving centre in the middle of the common area that is taking all the space > No free coffee or breakfast > Dirty, firdge was broken and the smell out of the fridge war horrible. > Keys are lost to the doors, no security. You stuff is free to take > Sliding doors between private rooms, essentially no privacy > Clocked toilets
    Netherlands, Mixed Group, 31-40
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  • Free Parking
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • BBQ
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Cooker
  • Follows Covid-19 sanitation guidance
  • Fridge/Freezer
  • Hot Showers
  • Microwave
  • Outdoor Swimming Pool
  • Outdoor Terrace
  • Parking
  • Swimming Pool
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Late check-out
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Board Games
  • Wi-Fi