Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Secret Garden Tulum

Book more than 4 days in advance for Free Cancellation.
  • Perfect Location
  • Brilliant Staff
  • Excellent Cleanliness
Read all reviews

Property Description

Secret Garden is tucked away on a quiet neighborhood street, only two blocks from the main avenue. Tulum Pueblo is a lively town with fruit markets, lots of restaurants (we have our favorites), internet cafes, mexican handcrafts and silver shops. All this is within walking distance from the Secret Garden. Our eight tastefully appointed rooms are ideally located only 4 kms away from Tulum's amazing beaches and ancient Mayan ruins. Also, we are close to the bay where you can swim with sea turtles and see amazing caves and 'cenotes'.

At Secret Garden you will find clean, comfortable and stylish standard rooms each with air conditioning, queen size bed, full size bed or both (depends on the room), also we have bugalows; these are made with 'Mayan style' thatched roof that helps keep the space cool.

The beautiful courtyard area has a great combination of breeze and shade. Perfect common area to read, relax or chill out with new friends.

Bus station is 5 minutes walking distance.

Secret Garden includes:
- No guests under 15 years old
- Hot water 24 hours
- All rooms have private bathroom
- Ipod / MP3 speakers
- Standard double bed private rooms (Bungalows) feature mini fridge.
- Beach towels
- Tours desk
- Free WIFI
- Free coffee, tea and drinking water all day.
- Free maps and advises
- Book Exchange
- Lounge area
- Daily housekeeping
- Loggage store

Check In from 2:00pm to 9:00pm ONLY
Check Out: 12:00pm
Credit cards not accepted
Cancellation policy 72 hours View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 6.7

  • Location 9.3

  • Staff 7.3

  • Atmosphere 8.0

  • Cleanliness 8.0

  • Facilities 7.3

Latest Reviews

  • 10.0


    13 Nov 2019
    Fantastic location, you’re in the quiet back end but still super close to the strip. Staff were super responsive via email before coming and made sure we we’re prepared for our stay. Room was fantastic for the price, one of the best showers we had on our Mexico trip. Staff were helpful with tours and giving us tips in the area also.
    Australia, Male, 25-30
  • 10.0


    08 Dec 2018
    Thank you Jorge! He was the attendant in the office for check in, but he helped us so much, he gave us local tips and tricks, guided us to amazing local tours, and even told us about the place (Play Santa Fe) where my boyfriend proposed to me. I cannot express how much he made our stay in Tulum. The rooms were always clean, very spacious, and the entire property is truly like a Secret Garden with lush trees and a beautifully planted garden in the centre. 11/10 would definitely stay again!
    Canada, Female, 25-30
  • 10.0


    03 Jun 2018
    This “hostel” wasn’t much of a hostel. It was an adorable bungalow in the jungle. Honestly, I would recommend this to anyone and stay here again. The staff greets you at the locked gate, even opens it for you. They are extremely helpful with questions and just have the best hospitality. The courtyard is beautiful the pictures don’t do it justice ITS BEAUTIFUL. Vanessa, thank you sooooooo much. Your heart is so warm and I loved seeing you smiling everyday. Much love, Sarah xo
    USA, Female, 18-24
  • 9.7


    03 Dec 2019
    The staff were super helpful and knew where to go, helped me get taxis etc. the suite i stayed in was clean and the atmosphere was great!! Close to town and a short taxi ride to tulum ruins and beach!
    USA, Female, 25-30
  • 9.7


    12 Feb 2019
    Beautiful little bungalow just a 5 minute walk from the main street. Staff were incredible, super helpful and welcoming. The room was equipped with fans but the only downside is there was no air conditioning.
    Australia, Female, 18-24
  • 9.7


    11 Jan 2018
    Secret Garden is a beautiful, peaceful little hotel in town. About 8-10 rooms around a courtyard. Great location-- I walked to everything in town and took a bike out to the beach and cenotes (about 20 minutes).
    USA, Female, 25-30
  • 9.4


    11 Aug 2019
    Stayed for 4 nights, an absolutely wonderful experience. Tulum as a whole is beautiful as were the facilities provided by secret garden. The booking was for an open air room and they offered the option to move to an air conditioned room upon arrival. The staff were extremely helpful with planning and booking, and the options through the hotel were less expensive than some of the alternatives. I’d recommend getting a scooter through the hotel, very useful and reasonable.
    England, Couple, 18-24
  • 9.4


    06 Jul 2019
    Wonderful little gem! Staff were amazing-so helpful with anything we needed.They organised so much for us. The rooms are lovely and spacious with comfortable beds.A few rooms without air con but have fans. The area is just off the Main Street and is a great alternative if you don’t want to pay resort prices for the beach area. Brilliant value for money.
    Ireland, Female, 25-30
  • 8.9


    22 Feb 2019
    Super cute hotel, very many plants and trees which give it a jungle feeling although it is located close to the city center. The room was clean and big and staff was helpful with restaurant recommendations and renting a scooter.
    Germany, Couple, 18-24
  • 3.4


    01 Feb 2020
    The beds are slightly more comfortable than concrete. The security is non-existent. There's a wooden gate with a latch but anyone can reach through the fence spaces and unlatch the lock. The gate is all for looks and has zero practicality. The staff were not accommodating at all. I had to switch rooms two different times in a four day stay, once because my bungalow door would not unlock so they had to take the door off the hinges.
    USA, Male, 31-40
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Ceiling Fan
  • Parking
  • Safe Deposit Box
  • Wheelchair Friendly
  • Airport Transfers
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Café
  • Minibar
  • Tea & Coffee Making Facilities