Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
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Property Description

ServiceWorld Hostel, just like 80 years ago. Free High Speed Fibre Optics 1000 mbps Internet Broadband and WIFI Access - ideal for serious remote online work. Ask Andrew Yip, a well known historian and author at the Photo Gallery. The Hostel located at Chin Swee Road in the center of Chinatown, very close to the Chinatown MRT Station. The hostel is next to a 24 hour Supermarket known as Sheng Siong Supermarket and a 24 hour Laundromat. It is also located at the Entrance of the City Park where one can relax and do morning exercise , in a garden and park setting in the Riverside District. It has won several top hostel awards including the Top rated Hostel award 2009, the Best Staff Award 2008, Top Rated Hostel in Singapore's Chinatown and Best Atmosphere Award, 2008. Highly commended for Fire Safety. Open concept fully concrete structure with multiple fire protection corridors and stairs with fire sprinklers and smoke detectors. Really fire safe here. ServiceWorld was awarded the Top 100 Singapore Excellence Award for 2013 / 2014 for exceptional accomplishments in the business field. Cheapest accommodation at S$18-00 available here.

T.C. Sin has this to say about the well established chinatown hostel. ' Imagine you stay in a room at the entrance of the Pearl's Hill City Park. Imagine your room is close to a leading Supermarket. Imagine your meeting the owner, Andrew, former Director of Planning in Singapore, and view his dad's vintage photographs. The photographer was elected by New York as 'Outstanding Photograppher of the Century'. This indeed is a perfect location for any traveller who wants to know the country well.'.

Features: Free High Speed Internet Broadband Access and use of computer, fridge and kitchen. Al Fresco Outdoor seating, common area, Free Wifi, Free Lockers, Linen, free high speed internet broadband access, free computer PC use, Kitchen facilities, TV. 24-Hours security cameras. No Curfew. Supermarket and City Park below hostel. Within heart of Chinatown and close to 4 shopping centres and the Chinatown MRT Station.

Service World Chinatown -
A unique experience ! A great way to travel in comfort and indeed a home away from home.

The hostel features an Executive Family cum Group Room with 5 single beds and a double bed. Normally it is to be booked on a mixed use sharing basis. It can be also be booked for exclusive or private use if 6 persons book it together. Guests can enjoy shopping in a 24 hour supermarket below the Hostel. Truly, this is a home-away-from-home. Long term stay $480-00 a month.

The ServiceWorld Chinatown Hostel is a premier hostel adjacent to People's Park, the site of the original historic Chinatown in Singapore, which site is located at the entrance of the Chinatown MRT Station. At the ServiceWorld Chinatown Hostel, one could feel the verve, vitality, excitement and the alluring ambience of Chinatown, a district known for its exotic and colorful crowded streets, authentic shop houses and the long stretches of eating places in various cuisines, cheap souvenir shops and shopping centres. Although this hostel is located in a crowded Chinatown street, one could still get close to Nature to enjoy morning exercise or take a stroll in a garden setting, bearing in mind that the entrance to the Pearl's Hill City Park is at the rear of the hostel building. This is, indeed, a powerful reminder that Singapore is a garden city.
The ServiceWorld Hostels have won a number of awards and awarded the title Top Rated Hostel in 2009, The Best Atmosphere Award by HostelWorld in February, 2008 and The Best Staff Award by Hostelbookers in November , 2008 through a million+ customer ratings. This Hostel was given the Fire Safety Certificate by the Singapore Government in October, 2009.

The ServiceWorld Chinatown Hostel often acts as a central point for the discerning guests to visit the historic sites in and near Chinatown and numerous tourist attractions nearby. It is well known as a starting point to visit every scenic point in Singapore, in view of its proximity to bus routes that lead to Orchard Road and Tanglin and to the Chinatown MRT Station.

Indeed, this Hostel, like other ServiceWorld backpackers hostels, is conceptualized as a heritage hostel where one could get to know the historical and cultural elements of Singapores past, present and future.

Accommodation Information
This Hostel is indeed A Home Away from Home It offers a very clean and comfortably spacious dormitory, a kitchen, toilet and bathroom and a shower room. The Hostel is equipped with security-enabled electronic door systems and fire and smoke detectors for fire safety, a high speed wireless broadband connection for PCs, laptops, notebooks and PDAs.

Latest Check out time : 12 noon.
Earliest Check in time: 2 pm.
No reception after 11.30 p.m. Max. Nights = 30 nights.

Location Information
The ServiceWorld Hostel is located at the junction of Pearl's Hill Road and the Upper Cross Street. The nearest MRT station is the Chinatown Station that connects to the East West Line to the Changi International Airport. It is located on a third storey of a commercial complex and a leading supermarket is just right downstairs so shopping for some necessities is a lot easier. It is very close to cheap eating places that operate on a 24-hour shift. One can walk within minutes to the famous Clarke Quay and Boat Quay along the banks of the legendary Singapore River, or to Empress Place, Raffles Place, Asian Civilization Museum, the Chinatown Heritage Centre, the Buddha Tooth-Relic Temple, Sri Mariamman Hindu Temple, the Chinatown Pagoda Street that is famous for its long stretch of shop houses. For shopping , especially for apparels and electronics, the People's Park Complex, People's Park Centre and OG Department Store are close by. One could also visit the many tourist attractions or take a swim at the beach in Sentosa Island by taking the MRT to Harbourfront which is only two MRT stations away. Also, the Keppel Railway Station is quite near for one to take trains to Malaysia. To go to Arab and Queen Streets and the Beach Road, one could just take a bus that takes one to Malaysia and Thailand.

*** Should there be a No Show, guests will be charged the first night's stay.

The hostel caters to backpackers tourists and visitors to Singapore, and reserves the right not to accept local residents, except those who just return from overseas and need immediate accommodation for valid reasons.

Cancellation Policy - No cancellation of booking is allowed after arrival at the Hostel for short stay of two (2) nights. Cancellation for those who have booked for longer periods is allowed and refund given, subject to removal of any discounts given earlier and the payment of cancellation fees equivalent to hostel fees for two (2) nights' stay, with the proviso that notice of such cancellation must be given within 48 hours of the nights to be so cancelled for valid reasons. View House Rules

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Reviews & Ratings

  • Value For Money 6.0

  • Security 5.3

  • Location 8.0

  • Staff 8.7

  • Atmosphere 5.3

  • Cleanliness 5.3

  • Facilities 5.3

Latest Reviews

  • 10.0


    31 May 2019
    Stayed here a while ago. The owner is super friendly and always tries to help you out. Hostel itself is nice too :)
    England, Male, 25-30
  • 9.7


    05 Nov 2019
    This was my third time staying here. A lot of improvements made since the last time. Very handy 24hr supermarket downstairs .
    Scotland, Male, 31-40
  • 9.7


    06 Aug 2019
    Very well located and comfortable place to sleep, with an owner that will do as much as possible to make you feel comfortable. There is also a gallery of pictures by the owner and his dad, which will teach travellers about the history and culture of Singapore.
    USA, Male, 31-40
  • 9.7


    09 May 2019
    Honestly the friendliest owner of a hostel I have met in 3 months travelling. His life and his family history are both interesting and incredible. The Hostel itself is small and quiet. The beds are comfy, the rooms are dark. And £11 for the location is unbeatable.
    England, Male, 18-24
  • 9.1


    10 May 2019
    Cool little place in Chinatown close to a bunch of hawker centers and the Chinatown metro station. Very interesting man running the place if you're interested in history and especially Chinese history in Singapore. Good stories to be had from both the Hostel owner as well as people living and working around the area.
    Netherlands, Male, 31-40
  • 8.9


    19 May 2019
    Great 2 night stay here. The owner is really nice, he made us feel very welcome. The hostel is in a great location! The hostel is quite small but you spend most of your time out in the city (well you should anyway). Our room is very dark as it has no windows which is perfect for a deep sleep, ket clean although the shower could do with a little bit of love. Would stay again especially for the price!
    England, Female, 25-30
  • 7.7

    Very Good

    17 May 2019
    Owner of the hostel is really nice and the location is perfect. But the rooms are extremely small and it was probably the smallest hostel I ever stayed in. They have lockers but no padlocks. Price was okay
    Slovakia, Male, 25-30
  • 6.9


    07 Jun 2019
    No common area so not a good hostel to hang out and meet fellow travelers. Ok beds though and a/c was good. Ok location that was close to the river and places to walk and see things:-)
    USA, Female, 31-40
  • 3.7


    22 May 2019
    The communal bathroom was by far the most disgusting I’ve ever used. It stank of urine and was full of damp. Not sure when was last cleaned! The dorm also felt a bit damp, no windows, very dark and dingy. No pillow nor blanket upon arrival. I not recommend this hostel to anybody. I stayed for one night and changed to the beary best hostel which was literally a 15 minutes walk and is opposite the mrt. I paid an extra 2 dollars and the contrast between the 2 hostels couldn’t be more different.
    England, Mixed Group, 25-30
  • 2.3


    19 Jul 2019
    This is the worst hostel I have ever stayed in (and I've travelled to over 60 countries and stay in hostels). The entire place is extremely dirty, messy, and looks like it never gets cleaned. The bathroom is always wet and smells like urine. And there is only one toilet for the whole hostel!! The rooms are small, cramped, and windowless. The bedsheets are also dirty and look like they don't get cleaned between guests. This hostel should not be allowed to operate or charge so much for so little.
    USA, Mixed Group, 25-30
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  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Ceiling Fan
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Steam Room
  • 24 Hour Security
  • ATM
  • Bicycle Hire
  • Fax Service
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Mini-Supermarket
  • Restaurant