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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Up to 2 weeks before arrival we will refund 50% of the payment made for individuals or the whole group up to 50% of the total paid to us. After 2 weeks before arrival there will be no refund in case of cancellations.
We advise you to purchase travel insurance which includes cancellation insurance.

Additional Terms and Conditions

A key and damage deposit of 100 euros will be charged together with the balance of the bill 4 weeks before arrival. Assuming no lost keys or damage this 100 euros will be returned in cash when requested at check out.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Single sex rooms ONLY. Groups of males and females MUST book separate rooms. Mixed groups who do not book separate rooms may not be able to stay and if they can may have to share their room(s) with other guests. Smoke/alcohol/drug-free hostel No curfew)

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Shelter City

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

Shelter City is a Christian hostel located near Dam Square, Central Station and the red light district. This drug- and alcohol-free hostel serves a highly praised free breakfast of hot and cold food. Our guests say they recommend staying here 'if you want a calm stay' in Amsterdam; it's located 'right in the heart of Amsterdam next to the New Market and [is] thus a good starting point to explore the city'. The staff have been called 'warm and welcoming', offering 'a safe and comfortable place to relax and meet other travellers'. We like their 'free and delicious' dinner nights.

Property Description

Shelter City is right in the old centre of Amsterdam, close to the world-famous 17th century canals, Central Station, Dam Square, the Red Light District and many fabulous museums. A unique historic building with a great café and living room, peaceful garden and giant fish-pond.

The hostel is next to the Nieuwmarkt square which is famous for the mix of many cultures, international restaurants and cool cafe’s. There’s been a market here since 1614 and the castle-like Waag building at the centre of the square is from the 15th century. Spend a sunny afternoon drinking coffee on the square, enjoying the daily market and experiencing the diversity of Amsterdam life. There’s always something going on in Nieuwmarkt – it’s the place to be!

FREE: Breakfast, WiFi, Lockers, Maps, Sheets and Showers. No hidden extras - all taxes included in the low prices. Choice of rooms with 2-16 beds and shared bathrooms. The large dormitories have dividing walls between the beds. Or for more comfort and privacy choose rooms with 4 beds and a private bathroom (en-suite). Free lockers are available – bring your own padlock or buy one at reception.

24 hour reception with tourist information and discount tickets for canal cruises, bike hire and museums. Good security, free luggage storage, no curfew, no drugs and no alcohol. We have a hostel cat (called Oliver) who would love to meet you.

Run by Christian volunteers from all around the world. This not-for-profit hostel will give you a good night’s sleep in a clean and friendly atmosphere. A favourite Amsterdam hostel since 1972 with many guests coming back year after year. Come with your friends or make new ones.

Shelter City is famous for its warm and welcoming atmosphere - Experience Christian hospitality during your Amsterdam adventure! View House Rules

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Reviews & Ratings

  • Value For Money 8.2

  • Security 8.9

  • Location 9.4

  • Staff 9.1

  • Atmosphere 8.1

  • Cleanliness 8.3

  • Facilities 7.8


Latest Reviews

  • 9.7

    Superb

    04 Jun 2019
    My friend and I were very pleased with this hostel! It's cosy, clean and well-functioning. The breakfast was awesome and they even offer snacks and dinner with a very affordable price! All the staff members whom we had contact with were super friendly and extremely helpful. I would definitely stay here again if I came back to Amsterdam.
    Finland, All Female Group, 25-30
  • 9.4

    Superb

    12 Jun 2019
    This was a lovely place to stay. Great atmosphere, friendly people, nice common spaces including cafe and courtyard. They have a guest fridge but no guest kitchen.
    USA, Female, 25-30
  • 9.4

    Superb

    10 Jun 2019
    The hostel was great. I have 0 complaints.
    USA, Female, 31-40
  • 9.4

    Superb

    03 Jun 2019
    Good location & exceptionally friendly staff. Cafe area has a really nice atmosphere. It is an old building, so you can hear lots of squeaks from other rooms & people coming and going down the hallways. I didn't ever feel uncomfortable there, as a non-Christian. I really appreciated that it wasn't a boozey, party hostel.
    Australia, Female, 25-30
  • 9.4

    Superb

    03 Jun 2019
    Just missed the plug near my bed but it is compensated by the reception charger
    Brazil, Male, 18-24
  • 9.1

    Superb

    07 Jun 2019
    We all had a lovely time during our stay at the hostel. Only thing concerned me was the security of our luggage. We had few hours until check in & were told that we can leave our luggage in the hostel which we did but felt it was not very secured as guests were allowed to go in the locker room to drop n collect their luggage & in the process one can take others luggage too. I feel its the staff members only who should be allowed to go in that room. Overall we enjoyed our stay. Highly recommended
    Portugal, Male, 25-30
  • 8.9

    Fabulous

    11 Jun 2019
    Lovely staff, great location, chilled vibe and good free breakfast. Would stay again!
    England, Female, 25-30
  • 8.0

    Fabulous

    14 Jun 2019
    Staff are incredible. The 20 person room is loud for obvious reasons so keep that in mind if you’re looking for a nice night of sleep. Otherwise, fantastic hostel!
    USA, Male, 25-30
  • 7.1

    Very Good

    08 Jun 2019
    Central location, nice staff and good breakfast, but the rooms are cramped, there is no power point to charge the cell phone next to each bed, the bathroom and shower were dirty.
    Israel, Male, 41+
  • 4.0

    Rating

    09 Jun 2019
    No plug point to charge devices next to beds. Bathrooms were really unclean. Plus, no lift to take luggage up across floors.
    India, Male, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Bicycle Parking
  • Common Room
  • Fridge/Freezer
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Microwave
  • Outdoor Terrace
  • Safe Deposit Box
  • Security Lockers
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Vending Machines
Entertainment
  • Board Games
  • Foosball


Awards

  • 2016

    1st, Most Popular Hostels Amsterdam

  • 2015

    1st, Most Popular Hostels Amsterdam

View all Award Winners

Shelter City says

Shelter City is a Christian hostel located near Dam Square, Central Station and the red light district. This drug- and alcohol-free hostel serves a highly praised free breakfast of hot and cold food. Our guests say they recommend staying here 'if you want a calm stay' in Amsterdam; it's located 'right in the heart of Amsterdam next to the New Market and [is] thus a good starting point to explore the city'. The staff have been called 'warm and welcoming', offering 'a safe and comfortable place to relax and meet other travellers'. We like their 'free and delicious' dinner nights.

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