Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

CHANGES & AMENDMENTS

Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
charge.
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
agreement.
4. All changes shall be subject to the availability of a suitable alternative.

CANCELLATIONS

All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

GENERAL

1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).

PAYMENT

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.

BEHAVIOR

Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address
.
INFORMATION PRIVACY

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night (3 nights minimum stay over peak periods)

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Smart Hyde Park Inn Hostel

Book more than 7 days in advance for Free Cancellation.
7.2
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Smart Hyde Park Inn Hostel is perfectly located in the heart of Central London, created with the traveler on a budget in mind. Located just off London’s and Europe’s most popular shopping areas, Portobello Market, Knightsbridge and Oxford Street, we are less than 100 meters from Hyde Park. Every room is key card locked as is entry to the main part of the building, security lockers in every room.

We offer value for money accommodation but still ensure that your safety and comfort are our primary concerns. Every room has been built with the backpacker in mind, each room has custom build beds, design with privacy and functionality in mind. The beds have curtains and panels ensuring that your stay is private and comfortable. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.2

  • Security 7.6

  • Location 9.1

  • Staff 7.5

  • Atmosphere 6.5

  • Cleanliness 6.1

  • Facilities 6.4


Latest Reviews

  • 7.4

    Very Good

    26 Mar 2019
    For this money is ok.
    Romania, Female, 31-40
  • 7.4

    Very Good

    22 Mar 2019
    Good overall. Windows were not soundproof and people were loudly drinking and talking outside which made it difficult to sleep.
    Canada, Female, 25-30
  • 7.1

    Very Good

    10 May 2019
    Rooms were good, the curtains gave good privacy and ability to sleep in which I loved. The showers were tiny and there was nowhere to put your things without getting wet, getting dressed in the communal area wasn’t the greatest. The room directions were confusing to say the least but great location and very clean.
    Australia, Female, 25-30
  • 7.1

    Very Good

    25 Apr 2019
    Staff were friendly and efficient. There are no lights for each bed space. The outlet doesn't have a USB port so it required purchase of an adapter. Room was smelly and stuffy, without a window. Door had auto loser which was slamming the door all night. Lockers are noisy to open with beeping and mechanical scraping. No sleeping happened. No hooks or hand towels at bathroom sink.
    USA, Female, 41+
  • 6.9

    Good

    16 Feb 2019
    To start, breakfast isn’t free. That was one of the reasons my friend and I picked this hostel but it was £2 a day for toast and cereal. Inside the room there isn’t much room for luggage, especially full size suitcases (which is what most people brought), so the floor was very crowded and we kept our backpacks on our bed. Slept 20 people to a room but it was still clean and didn’t smell too much. Shower only has hooks so bring a bag for your clothes. Would choose another hostel next time.
    USA, All Female Group, 18-24
  • 6.6

    Good

    04 Apr 2019
    Small bedroom, too many people, terrible smell.
    Brazil, Male, 25-30
  • 5.4

    Rating

    27 Mar 2019
    It's very small spaces to move around if you where a bigger person very difficult. Alot of stairs if you where older or had problems with legs very difficult to get up to the top. The facilities very basic and the break fast was poor. Apart from that my room was ok
    England, Male, 41+
  • 5.1

    Rating

    26 Mar 2019
    This was the most filthy hostel I’ve ever stayed in. The rooms were tiny and offered no space for belongings, the bathrooms, showers, rooms in general were not clean. My linens were dirty. My roommates were impolite, invasive, and made suggestive comments to me the entire time I was there. I stayed out of my hostel as long as I could.
    USA, Female, 18-24
  • 4.9

    Rating

    01 Mar 2019
    The rooms are small and too crowded with people. There were no storage facilities in the room, so I had to keep my bag and clothes with me in my bed. The hallway and the room were smelly and needed better ventilation. So all in all not the best place to stay. Only if you are on a tight budget and didn't have better alternatives. I needed a place to stay just for one night and I was leaving in the early morning.
    Denmark, Male, 25-30
  • 3.7

    Rating

    13 Feb 2019
    You get what you pay for with this hostel - room was ridiculously small, had a 4 person dorm and 2 people could barely do anything in the room at the same time bc there wasn’t enough space. You could sit on the toilet, and shower and wash your hands all at the same time the ‘en-suite’ was so small. Hostel had no elevator - had to lug heavy suitcase up four flights of stairs. Window didn’t close in room and it was middle of winter. Showers were stone cold. Will never stay here again
    Australia, All Female Group, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Cable TV
  • Card Phones
  • Common Room
  • Hot Showers
  • Key Card Access
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Vending Machines
Entertainment
  • Games Room


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