Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

CHANGES & AMENDMENTS

Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
charge.
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
agreement.
4. All changes shall be subject to the availability of a suitable alternative.

CANCELLATIONS

All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

GENERAL

1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).

PAYMENT

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.

BEHAVIOR

Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address
.
INFORMATION PRIVACY

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night (3 nights minimum stay over peak periods)

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Smart Hyde Park Inn Hostel

Book more than 7 days in advance for Free Cancellation.
7.3
  • Perfect Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Smart Hyde Park Inn Hostel is perfectly located in the heart of Central London, created with the traveler on a budget in mind. Located just off London’s and Europe’s most popular shopping areas, Portobello Market, Knightsbridge and Oxford Street, we are less than 100 meters from Hyde Park. Every room is key card locked as is entry to the main part of the building, security lockers in every room.

We offer value for money accommodation but still ensure that your safety and comfort are our primary concerns. Every room has been built with the backpacker in mind, each room has custom build beds, design with privacy and functionality in mind. The beds have curtains and panels ensuring that your stay is private and comfortable. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.4

  • Security 7.5

  • Location 9.0

  • Staff 7.3

  • Atmosphere 6.6

  • Cleanliness 6.8

  • Facilities 6.4


Latest Reviews

  • 10.0

    Superb

    05 Nov 2019
    Wonderful stay!!
    South Africa, Male, 31-40
  • 10.0

    Superb

    28 Aug 2019
    Overall I have fantastic experience at this hostel
    Malaysia, Male, 31-40
  • 8.9

    Fabulous

    12 Aug 2019
    Amazing for price cannot think of any negatives stayed here 7days
    England, Male, 25-30
  • 8.6

    Fabulous

    11 Sep 2019
    Stayed in a 4 bed dorm really clean and private beds. Great WiFi and friendly staff
    New Zealand, Male, 25-30
  • 8.0

    Fabulous

    23 Sep 2019
    This is a perfect location. You're less than 5 minitues walk from 2 train stations (queensway & baywater). Also there are plenty of places to eat close by. I was in a 9 bedroom female dorm and thought it was pretty decent for the price. Even though their was one full bathroom in the room, they had other bathrooms that you can utilize. I lost the paper but the receptionist clerk named Bader I believe, was the nicest one. He greeted me with a smile, he helped my mom and I check in early.
    USA, Female, 18-24
  • 7.1

    Very Good

    16 Sep 2019
    Overall, the best thing about Smart Hyde Park Inn is it's location. It is literally steps away from Hyde Park and Kensington Gardens, which makes for a really nice day trip, and is also on three major underground lines (Central, Circle, and District). The rooms themselves are very small (expected for London), but it also lacks in cleanliness because of it being such close quarters. The showers were completely cold during my entire stay there.
    Canada, Female, 18-24
  • 6.0

    Good

    21 Sep 2019
    One member of staff was annoyed at check-in, another one when I came to ask about the mix-up with my room (booked female dorm, got put in mixed - then he kept convincing me the booking was for a mixed even after I showed him the confirmation email). 15 mins later it was sorted and the staff member didn't even bother offering an apology. The highest floors in the hostel have a narrow staircase which is difficult to climb with a bag and the room ended up being too small and poorly ventilated.
    Slovenia, Female, 25-30
  • 6.0

    Good

    03 Aug 2019
    I would definitely will not be back to this hostel, the lobby smelled like filthy sucks. They had a problem so everyone didn’t have hot water. We got breakfast for the cold showers. But it also was poor. They don’t have a lift and I got the highest floor, so I had to climb all the way to my room with all my stuff. The staff in the reception always look mad to me and they were not free activities that bring people together like other hostels.
    Israel, Male, 18-24
  • 5.4

    Rating

    21 Oct 2019
    On book-in I started the process then had to wait 10 mins while the receptionist took a long phone call which seemed to be another member of staff giving her large credit card transitions to process on her card reader - poor respect credit card details. No air - very hot, air con locked off and room smelt mouldy. Given sheet and pillowcase but duvet cover wasn't changed. Room was unsecure when I returned at night (11am). Guests seem unfamiliar with basic hostel etiquette.
    England, Male, 31-40
  • 3.7

    Rating

    25 Oct 2019
    I had better experiences in London.
    Denmark, Male, 18-24
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Cable TV
  • Card Phones
  • Common Room
  • Hot Showers
  • Key Card Access
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
Services
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
Food & Drink
  • Cafe
  • Vending Machines
Entertainment
  • Games Room


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