Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
4. All changes shall be subject to the availability of a suitable alternative.


All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions


1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).


Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.


Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behaviour is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.


We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smart Hyde Park View Hostel

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Marvellous Staff
  • Awesome Cleanliness
Read all reviews

Property Description

Our Hyde Park View Hostel is in a superb location with friendly and helpful staff. The hostel offers comfortable, clean rooms and fantastic access to London’s most famous sights and attractions.You can, also, enjoy the stunning walk through the Hyde Park to Buckingham Palace and Picadilly Circus or London’s and Europe’s most popular shopping areas, Portobello Market, Knightsbridge and Oxford Street.

All the rooms have en-suite facilities, with its own shower and toilet facilities making it a perfect place to stay. The beds have curtains and panels ensuring that your stay is private and comfortable.

The local transport links are great, we are located within 5 minutes walking distance from either Queensway or Bayswater underground stations. There are 24 hour buses running next to the hostel which connect to many of the cities train and bus stations, making us accessible at day or night. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.1

  • Security 8.2

  • Location 8.8

  • Staff 8.0

  • Atmosphere 6.7

  • Cleanliness 7.2

  • Facilities 6.5

Latest Reviews

  • 10.0


    29 May 2019
    Best hostile in 10 years
    USA, Male, 41+
  • 9.7


    14 Sep 2019
    I like that they had curtains for each bunk! Great showers, super friendly staff, and great vibe. Worth the price for me. I've cumulatively stayed at 3 different hostels in London, and smart stay was definitely the best.
    USA, Female, 25-30
  • 9.7


    25 Jun 2019
    Overall this hostel is worth the price. Bathrooms and bedrooms were very clean. Rooms are a little narrow but bed size plus privacy curtains are great. Lockers in the rooms are very helpful. Wish is that there was some fruit at breakfast, even just apples and bananas. My previous hostel that was slightly cheaper had a fruit bowl. Some board games/ decks of cards for hire would be cool. Just do an initial deposit for them which is returned on receiving complete games back
    England, Female, 18-24
  • 9.4


    05 Jul 2019
    Great budget hostel. Clean, and with friendly staff. I have stayed in a fair few hostels in my quest to see the world without any money :-) and I've been here, maybe 4 times? Location is excellent, the bar is cheap, and they have actually now included plug sockets for each bed.
    England, Female, 41+
  • 8.0


    12 Jul 2019
    Good hostel.... rooms are quite tight for space, but that's to be expected in London. Good value for money and friendly staff.
    England, Female, 41+
  • 7.4

    Very Good

    11 Jul 2019
    The rooms are very small, but only 6 per bathroom. There were mostly high schoolers staying, they were loud and unsupervised. Location is far form city center, but close to come good museums. Breakfast wasn't that great. Staff was soso. The fire alarm went off for an unknown reason. If there had been a real fire it would've been a disaster, poor communication, lack of urgency. But maybe that was just the travelers. Towels, adaptors, etc were a good price.
    USA, Female, 25-30
  • 6.3


    27 May 2019
    Great WiFi and security. Have to pay for lockers. No hand soap or driers in community bathrooms. I watched breakfast staff use the toilet and walk out without washing their hands. Free breakfast was very light (cereal, toast and juice only). Location is just alright. Closest tube station is a 10 min walk. Basically took an hour to get to and from anywhere in the city. I wouldn’t stay again
    USA, Female, 25-30
  • 5.7


    17 Jun 2019
    Staff at front desk were cold/unfriendly and the Maintenance man lied to me about replacing a fan in rm 301. Social hangout area was small. A tiny college dorm size fridge for entire hostel to use, and a microwave were only cooking options. Beds were comfortable for this 49 yr old body and private with curtains. Loved access to Hyde park and bus, tube. Mini mart 20 steps outside door. Probably wont stay here again even though it was cheep. No excuse for unfriendly and lying staff.
    USA, Female, 41+
  • 5.4


    21 Jul 2019
    We switched rooms THREE times at this place. The staff has no urgency to fix any problems in your room. The location is so-so, it’s in between two tube lines and has lots of little restaurants close by as well as a Boots and marts. That’s the only silver lining. Showers had no shower curtains and yellow-brown liquids dripping from the light fixtures in the shower. The stay was so bad (we had double rooms, not a dorm) that I had to dispute the charge with my credit card company. AVOID!!!
    USA, All Female Group, 25-30
  • 5.1


    01 Aug 2019
    The rooms were very small and so were the bathrooms. The basement where the kitchen was was only open during breakfast hours so you couldn't use that space to relax later in the day even with the TV and couch. I picked this hostel because I was on a budget but I definitely got what I paid for. Would spend the extra money for a nicer hostel next time.
    USA, Female, 25-30
Read all reviews


  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • Common Room
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Security Lockers
  • 24 Hour Reception
  • 24 Hour Security
  • ATM
  • Currency Exchange
  • Housekeeping
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Board Games
  • DVD's