Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

CHANGES & AMENDMENTS

Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
charge.
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
agreement.
4. All changes shall be subject to the availability of a suitable alternative.

CANCELLATIONS

All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

GENERAL

1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).

PAYMENT

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.

BEHAVIOR

Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address
.
INFORMATION PRIVACY

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/10

Smart Russell Square Hostel

Book more than 7 days in advance for Free Cancellation.
  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
Read all reviews

Property Description

Nestled in the heart of London, walking distance to iconic British Museum and Europe’s most popular shopping area, Oxford Street, Smart Russel Square is the perfect destination for budget-conscious travelers who want to experience amazing London adventure.

Every room is key card locked as is entry to the main part of the building, security lockers are present in every room.

Our transport links are fantastic; we are located only a few minutes walking distance from Russell Square Tube or Metro Station which is directly linked to both Heathrow Airport and Kings Cross St. Pancras for the Eurostar trains. We are directly linked either by bus or the tube to every major train and bus station in London. There are 24 hour buses running next to the hostel, making us accessible at day or night.
The Continental Breakfast costs £2.00 per person per day and it will be served from 07:30 AM until 10:00 AM in our common area. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 6.7

  • Security 7.2

  • Location 8.5

  • Staff 6.8

  • Atmosphere 5.8

  • Cleanliness 6.1

  • Facilities 6.1


Latest Reviews

  • 10.0

    Superb

    03 Oct 2019
    I’m from Chicago the location of the hostel was awesome it was about 2-3 miles away from all activity’s if I had to stay again I will choose this hostel ones again
    USA, Male, 31-40
  • 9.4

    Superb

    06 Nov 2019
    Great to see cleaners - however the showers were very tempramental (and we even had no lights there one morning
    England, Female, 41+
  • 9.4

    Superb

    26 Oct 2019
    Very nice place.
    USA, Male, 41+
  • 9.4

    Superb

    26 Oct 2019
    Everything was so good - the bed was small but comfortable and private. The hostel is very near underground station - just 2 mins of walking away. It was also much cleaner than I expected. My only complaint was one of the 2 showers was broken. Hopefully I will have a chance to be back.
    Vietnam, Male, 25-30
  • 8.0

    Fabulous

    08 Oct 2019
    Good hostel, only a couple of hundred metres walk from Russell Square underground in zone 1. Had to get security involved for a room party past curfew of 11pm walls are thinner then you think. Be mindful if you are taller then 5ft 10ish some of the bunks are going to be small for you and your feet and head if you stretch out are going to be hitting the dividers on the bed. Would stay there again if I was passing through London again.
    Australia, Male, 25-30
  • 7.4

    Very Good

    21 Oct 2019
    Definitely a place that you sleep in and not much else. I never had any problems staying as a single woman on a business trip, but it wasnt exactly comfortable and I only lasted about 4 nights before I was looking for other options. Location is great. How much you enjoy your room will definitely depend on how respectful your (many) roommates want to be.
    USA, Female, 18-24
  • 7.4

    Very Good

    12 Oct 2019
    Great location, but the beds are incredibly high if you’re on the top bunk, not helpful if you have an early flight and have to navigate downwards with whatever luggage you’d dragged up the night before. Otherwise, the staff is friendly, and the facilities are as clean as possible with as many people in the rooms as there are
    Canada, Female, 18-24
  • 4.9

    Rating

    29 Sep 2019
    I was supposed to stay for 10 days at the Hostel, but as soon as arrived there I became very concerned about safety. The guests are mainly old men, who don't seem to be on tourism. I felt it was a place that homeless people pay to stay overnight. The room is claustrophobic, very tyne. I was so scared that I left the place immediately to look for another option. I wouldn't recommend it!
    Brazil, Female, 25-30
  • 4.3

    Rating

    14 Oct 2019
    Cramped rooms, creaking metal bunkbeds, poor ventilation, intermittent hot water, dirty carpets, carb-fat breakfasts . . . the list goes on. Perhaps typical of expensively over-rated London, but not a place I would ever stay again.
    USA, Male, 41+
  • 2.3

    Rating

    26 Oct 2019
    Receptionist gave me linen, told me to pick a free bed in the room and place the paper slip in an empty slot to reserve the bed. I went to the room which had a bunch of c**p sprawled all over the floor which is why I had to purchase a locker. There was 1 bed available, no linen, no slip. I proceeded to make the bed and settle in. I was rudely awoken by a staff member around 1am yelling at me that the bed was already taken and told me not to cause trouble during the night and stormed off. AVOID!!
    Australia, Female, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Card Phones
  • Common Room
  • Key Card Access
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • Games Room


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