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Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 2 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

- 2 Night Minimum stay
- Groups will need to pay a £100 security deposit in case of damages or rule breakage and which will be refunded on checkout.

Additional Terms and Conditions

- Free cancellation period, 2 weeks prior to arrival.
- No refund will be possible for any cancellation within 2 weeks of arrival

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

-Free cancellation period, 2 weeks prior to arrival.
- No refund will be possible for any cancellation within 2 weeks of arrival

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/10

Smart Russell Square Hostel

Book more than 14 days in advance for Free Cancellation.
  • Wonderful Location
  • Helpful Staff
  • Good Cleanliness
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Property Description

Nestled in the heart of London, walking distance to iconic British Museum and Europe’s most popular shopping area, Oxford Street, Smart Russel Square is the perfect destination for budget-conscious travelers who want to experience amazing London adventure.

Every room is key card locked as is entry to the main part of the building, security lockers are present in every room.

Our transport links are fantastic; we are located only a few minutes walking distance from Russell Square Tube or Metro Station which is directly linked to both Heathrow Airport and Kings Cross St. Pancras for the Eurostar trains. We are directly linked either by bus or the tube to every major train and bus station in London. There are 24 hour buses running next to the hostel, making us accessible at day or night.
The Continental Breakfast costs £2.00 per person per day and it will be served from 07:30 AM until 10:00 AM in our common area. View House Rules

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Reviews & Ratings

  • Value For Money 6.7

  • Security 7.3

  • Location 8.1

  • Staff 6.9

  • Atmosphere 6.1

  • Cleanliness 6.4

  • Facilities 6.0


Latest Reviews

  • 10.0

    Superb

    25 Jul 2020
    The staff are on point 🙏
    England, Male, 41+
  • 10.0

    Superb

    12 Jun 2020
    Caspa knew straight away that his name related to one of the 3 wise men that met baby Jesus. He was perfect but... If he wants to go to heaven... He must find that narrow road lol #DivineLoves
    England, Male, 25-30
  • 10.0

    Superb

    16 May 2020
    Best hostel I’ve ever stayed in staff are very helpful as well many thanks to angele Turk and kurt and kaspa and Sara and everyone else
    England, Male, 41+
  • 8.9

    Fabulous

    02 May 2020
    Overall was good, even though cleaning could be improve in the dorms and dinning area. Location is perfect if you want/need to be in central London. Breakfast was included which is a plus.
    Peru, Male, 31-40
  • 8.0

    Fabulous

    03 Apr 2020
    It is a good hostel with well equipped kitchen, good communal areas and atmosphere. The only thing I would suggest is that hostel admins should sort out the long term residents - I was in a 9-sleeper room that had all communal space available packed with piles of their suitcases, their personal stuff was EVERYWHERE not leaving any space for people who are staying there for a night or two. They also seem to have the attitude that they own the place, are really fast to argue and complain.
    Latvia, Female, 41+
  • 7.7

    Very Good

    16 Apr 2020
    Returning to the hostel I have learned a few things. To put it concisely as I can, I feel the staff, both the cleaners and the receptionists each have their silly ways of acting and hindering business. They are, in my opinion too concerned with projecting their life-story on other peoples bookings and rooms and bedding and cleaning. In their defense I did extend on frequent occasions instead of booking a full two weeks, maybe this annoyed them. Now that is rectified I hope they do their job.
    England, Male, 31-40
  • 6.9

    Good

    26 Jun 2020
    I was just stationed for 1 night af it is technically corona times but this place was like a homeless shelter. Just older males everywhere. Cafeteria was like a prison. Good location. I paid extra for a locker. Rooms get ready hot. Nobody is taking Covid precautions. I wouldn’t recommend for a normal backpacker
    USA, Male, 25-30
  • 6.0

    Good

    22 May 2020
    Pod too small. I'm 1.85 and it was definitely shorter than my height. I was in top bunk so all the warm air/smells fester at ceiling height, the window was open but there's an insect net which effectively blocks air flow. There's a fan but that simply circulates stagnant air, to add to this there was also a pungent odour for I imagine the long termers belongings, dirty laundry etc I didn't get to sleep until after the room was cool enough which was about 5am! The shower water was scorching hot
    Scotland, Male, 31-40
  • 3.7

    Rating

    08 Jul 2020
    The beds were tiny, cramped and claustrophobic, without proper mattresses and no cover for the duvet. The shower sprayed directly onto the toilet the bathroom was so small. During the COVID pandemic I would've expected more precautions to be taken to protect people, but other than leaving the middle bunk unoccupied in our tiny room, there were none. I felt unsafe and extremely anxious. I didn't even end up staying the whole night, I had to leave. Also, there were no lockers to protect my stuff.
    England, Male, 18-24
  • 2.6

    Rating

    28 May 2020
    #1 horrible staff and very rude #2 horrible beds and short I'm 5'11 and can't fully stretch #3 very small kitchen #4 horrible customer service #5 to get a locker is £4 per day #6 old system for check in check out #7 cleaners are very rude and will push around you or make you move to clean and they don't even clean well #7 mostly homeless and people collecting government cheques #8 incompetent manager =incompetent staff #9 no food storage 2 washers with over 40 rooms #10 not a smart hostel
    Canada, Male, 25-30
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Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Breakfast Not Included
  • Card Phones
  • Common Room
  • FLEXIBLENRR
  • Hair Dryers
  • Key Card Access
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • Games Room


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