Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 1 week prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

CHANGES & AMENDMENTS

Subject to availability, you may make changes to a Group Booking up to 6 weeks prior your arrival date without
charge.
1. Changes requested within 6 weeks of the date of the first night of your stay are treated as cancellations. (See
Cancellations below)
2. Changes to a confirmed reservation, (e.g. changes to dates or number of guests), are subject to the
availability of a suitable alternative and may be subject to change fees, if applicable.
3. We will inform you of any additional cost in writing prior to the change. No change will be made without
agreement.
4. All changes shall be subject to the availability of a suitable alternative.

CANCELLATIONS

All cancellations are subject to a cancellation charge.
1. Cancellations are required to be in Writing. Writing may be in the form of a letter, fax or email.
2. Cancellations where less than 42 days notice is given are charged based on the scale below. Cancellation
charges are calculated from the day we receive written notification and based on the total cost of your stay:
a. 41 35 days - 30% of the total cost of your stay
b. 34 28 days - 50% of the total cost of your stay
c. 27 days or less - The total cost of your stay
3. Early departures are not eligible for refund under any circumstances.

Additional Terms and Conditions

GENERAL

1. Rooms are available at 12:00PM (12.00) on the day of arrival; however you are welcome to drop off any
luggage in the morning.
2. Check out time is before 10:00AM (10.00) on the day of departure.
3. All bookings are subject to availability and we reserve the right to decline any booking at our discretion.
4. All Groups must have minimum one Group Leader who is responsible for the entire group. Leaders will be
the contact person for our staff, and will be expected to act on all complaints.
5. A cash security deposit is required at check-in. The security deposit is based on the following scale:
a. 10 to 20 PAX - GBP 100.00
b. 21 to 40 PAX - GBP 150.00
c. 41 PAX or more - GBP 200.00
6. Each guest will be issued swipe- or chip-cards at check-in. These cards are returned at checkout. GBP 5.00
per card will be deducted from your deposit for each missing card(s). GBP 2.00 per card will be deducted for
each damaged card(s).

PAYMENT

Payment for Group Bookings is pre-paid. All payment must be sorted prior to arrival or you may be hindered from
checking-in to the property.
1. A minimum deposit of 25% of the total booking amount is required. This deposit is non-refundable and due
at booking. Bank transfer and cheque payments are allowed a two-week grace period.
2. The full balance must be paid 6 weeks before your arrival date. This is to include all extras and fees.
3. Payments shall be made in such format as we may agree with you when we confirm the booking.
be charged. This charge is issued as a processing fee by our credit bank and applies to all card transactions.
4. All fees incurred by the payee due to the method of payment, (e.g. bank transfer fees issued by the sending
or receiving bank), are to be paid by the guest. Smart Space (UK) Limited is not responsible for these fees.
5. If any payment under these terms and conditions is overdue, then without prejudice to our other rights and
remedies we may cancel your booking; and/or we may suspend the supply and/or deliveries of any other
services provided to you by us. We will however inform you in writing prior to any such action.

BEHAVIOR

Group Leaders are responsible for the behavior of all members of the group at all times.
1. At least one leader will be required to sign a statement of intention to uphold the rules set in place for groups
upon arrival.
2. Group leaders are responsible for all damage caused by their actions, or the actions of those in their group,
including accidental or incidental damages. Damages will be deducted from the security deposit paid, and
remaining costs will be required to be paid, or a payment agreement reached prior to departure.
3. If your groups behavior is deemed to be unacceptable, in violation of the laws of the land or causes damage
to our property, your booking may be terminated without notice and you may be asked to leave our hostel
premises. No whole or part refunds are given and your security deposit will be forfeit in these circumstances.

DELAY OR FAILURE TO PERFORM

We shall not be liable to you if we are prevented or delayed in the performance of any of our obligations to you if this
is due to any cause beyond our reasonable control, including (without limitation): an act of God, explosion, flood, fire
or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government
intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any
change of address
.
INFORMATION PRIVACY

We shall only store and use the personal information supplied for the purposes of carrying out our contact with you
and to inform you of other services and offers which we make available from time to time. This information may also
be used to contact you with future offers, if available. You may opt out of this in writing at any time.

Additional Info:

a minimum of 2 nights stay is required for any bookings made over a weekend period - Friday/Saturday night

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/10

Smart Russell Square Hostel

Book more than 7 days in advance for Free Cancellation.
7.2
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
Read all reviews

Property Description

Nestled in the heart of London, walking distance to iconic British Museum and Europe’s most popular shopping area, Oxford Street, Smart Russel Square is the perfect destination for budget-conscious travelers who want to experience amazing London adventure.

Every room is key card locked as is entry to the main part of the building, security lockers are present in every room.

Our transport links are fantastic; we are located only a few minutes walking distance from Russell Square Tube or Metro Station which is directly linked to both Heathrow Airport and Kings Cross St. Pancras for the Eurostar trains. We are directly linked either by bus or the tube to every major train and bus station in London. There are 24 hour buses running next to the hostel, making us accessible at day or night.
The Continental Breakfast costs £2.00 per person per day and it will be served from 07:30 AM until 10:00 AM in our common area. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 7.8

  • Location 8.9

  • Staff 7.0

  • Atmosphere 6.5

  • Cleanliness 6.2

  • Facilities 6.6


Latest Reviews

  • 9.4

    Superb

    19 Apr 2019
    Amazing hostel, there are curtains in beds, lockers inside the rooms, close the tube, security and kitchen for 24 hours.
    Brazil, Female, 25-30
  • 8.0

    Fabulous

    26 Apr 2019
    1st ever hostel experience, I was impressed. Provided with free upgrade to an en-suite room which was nice! Would stay again, however staff could be slightly more friendlier
    Scotland, Male, 18-24
  • 8.0

    Fabulous

    14 Apr 2019
    Pros: Spacious area to relax; near the subway; a lot of bathrooms available. Cons: they host children!!! About 40 children/pre-teens (10-14 years old approx.) half portuguese and half french were in the hostel the same days I was (I was there for a week). They were extremely loud and made a lot of noise in the evening. They were in the floor above mine, so it was hard to sleep before midnight; rooms are so, so small.
    Brazil, Female, 25-30
  • 7.7

    Very Good

    19 Apr 2019
    The toilets were always dirty
    Brazil, Female, 18-24
  • 6.0

    Good

    19 Apr 2019
    fine location. unfriendly staff. Overheated rooms with bunk beds going up 3 layers.
    England, Female, 25-30
  • 5.7

    Rating

    19 Apr 2019
    The provided sheets had dark stains on them and we had a vomiting room mate, which was far from ideal.
    Netherlands, Female, 25-30
  • 5.4

    Rating

    12 Apr 2019
    The information on the website is very misleading, the place was very unclean and a lot of things damaged or faulty. The bunk bed I had had chewing gum stick all around the frame and the dorm had a carpet all over which is very unhygienic. The ladies shower rooms also were not clean to the standard expected. Cleanliness should be the main priority and I hope that you are able to make some changes .
    Scotland, Female, 31-40
  • 5.1

    Rating

    27 Apr 2019
    Worst hostel I have stayed at in London. Unfriendly staff, three tier bunk beds that was very difficult to make the bed on the top bunk. No lockers in room and had to pay per night to use a locker. Cold showers. Uncomfortably hot room. Facilities very dated and just not very nice. On the positive side, the location is great and the bunks at least did have good curtains covering the bunk to give you some privacy. There are much much better hostels in London and would use this only as last resort.
    England, Male, 18-24
  • 4.0

    Rating

    27 Apr 2019
    I will never be returning to the Smart Russel Square Hostel. I found the staff to be unapproachable and quite rude. I made a noise complaint and a couple of staff then joked and spoke about me in Italian, which I understood. The facilities are also a bit poor. The beds are 3 tiers. Showers are tiny. It's generally a bit dirty. There is a continental breakfast, but it's a bit prison-esque. It's a very uncomfortable place to stay with a very negative atmosphere. There are much better hostels.
    Ireland, Male, 25-30
  • 2.9

    Rating

    15 Apr 2019
    Smart people should avoid this place. Unfriendly staff who refuse to give you loo paper when it runs out. No lockers unless you pay extra. Therefore everyone falling overthings in the night as rooms so tiny. Beds piled 3 high. No chance of people of a certain size getting in bathrooms as you have to climb over the loo to shut the door! Noisy no sound proofing. Do your self a favour don't stay here! It's not worth the money and there are much better hostel in London!!!
    England, Female, 25-30
Read all reviews

Facilities

Free
  • Free Breakfast
  • Free City Maps
  • Free WiFi
  • Linen Included
General
  • Adaptors
  • Card Phones
  • Common Room
  • Key Card Access
  • Microwave
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • Washing Machine
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Housekeeping
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • Games Room

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