Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy


For cancellations made more than 3 months prior to arrival: 25% of the total amount;
For cancellations made less than 3 months prior to arrival: 50% of the total amount
Less than four weeks prior to arrival: 100% of the total amount plus 50% of the subsistence costs.
Up to 10% of the group members can be cancelled free of charge four weeks prior to arrival.

Additional Terms and Conditions

4-6 weeks after returning our group contract form, fully filled in and signed, the total amount for the reservation must be paid in advance.
 For bookings made on short notice up to one week before arrival, payment is possible only per credit card. Any remittance costs shall be charged to the depositor.
Please note that upon arrival of the group we collect a security deposit of € 20.00 per person in cash. The teacher/group leader will collect the corresponding total amount and will have it available and hand it over to a member of the reception staff against receipt. Provided there are no complaints about the condition of the room upon check-out, the full amount of the deposit will, of course, be refunded to the teacher/group leader.

House rules
The house rules are a component of the General Terms and Conditions. In the event of infringement of the house rules, Smart Stay City Hostel is entitled to terminate the accommodation agreement without notice. No refund is granted for services not taken advantage of due to contract cancellation.

Liability / Deposits
Anyone causing damage to the building or inventory is liable for the costs within the scope of the statutory provisions (in particular also escorts and event organizers). Theft and intentional damage of property will be promptly reported to the police. Upon the departure of groups the rooms will be inspected by our sta. Gross befoulment and damage will be invoiced and must be paid for upon check-out. Smart Stay assumes no liability for luggage stored in the luggage room or for vehicles or bicycles parked on the premises of Smart Stay Hostel Munich City.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smart Stay Hostel Munich City

Book more than 3 days in advance for Free Cancellation.
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Property Description

Welcome to Smart Stay Hostel Munich City!

Our Smart Stay hostel is located right in the heart of the Munich's city center. We are within ten minute walk from the Central Station and all the major sights with shopping, bars, and restaurants around the corner. Stay at the only backpacker hostel that’s just two minutes’ walk from the Oktoberfest and near two subway stations taking you downtown to the Marienplatz!

Explore Munich's heart, walk to all the city's major sites and find cafés, markets and nightlife just in our neighbourhood. Stroll up downtown, explore the English Garden and taste a beer at the Hofbrauhaus Brewery. Talk a trip to visit Schloss Nymphenburg or visit the German Museum located at the Isar River. Our staff will help finding your way around in Munich.

We offer great value accommodation for everyone. The size and variety of the rooms are unmatched - We offer private rooms, shared dorm rooms for 4, 6 and 8 people and female dorms , all with private bathrooms in every room and with lockers to secure your valuables. We offer spacious and cozy private, double, dormitory rooms (four, six and eightbed-rooms) all with private bathrooms. Each room has Free WiFi. You can also use our internet PCs in our internet cafe located just in the lobby.

All accommodation is offered with ensuite facilities, dressing rooms and lockers. Bring your own lock! We also feature fast internet, a great kitchen, a lounge/TV rooms, laundry, luggage and bike storage and lots of local discounts.

Breakfast is the most important meal of the day and is served between 7 a.m. and 11 a.m. for a small surcharge of 6.50 euros.

Looking forward welcoming you to Munich! View House Rules

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Reviews & Ratings

  • Value For Money 2.0

  • Security 2.0

  • Location 2.0

  • Staff 2.0

  • Atmosphere 2.0

  • Cleanliness 2.0

  • Facilities 2.0

Latest Reviews

  • 8.6


    04 Jul 2020
    Everything was perfect. What I didn't understand was that there were no soap in the bathroom. Although it may be because the Coronavirus.
    Mexico, Couple, 25-30
  • 8.3


    11 Jul 2020
    Satisfactory and very good on price. Spacious 6-bed, good shower.
    Ireland, Male, 41+
  • 7.4

    Very Good

    21 Feb 2020
    Good location next to Goetheplatz U-Bahn and bus stations, and good beds. Staff were all very friendly and spoke in German and English when we needed it. Cleanliness was disappointing. The bathroom was dirty (particularly the sink and toilet), all floors were sticky, and a mouse was seen at breakfast. Wifi signal was poor in places. All you can eat breakfast not refilled, so not much left later in the morning, but a good option. Good value for money overall, would recommend.
    Wales, All Male Group, 18-24
  • 7.1

    Very Good

    16 Aug 2020
    There were people living in the hostel with personal belongs everywhere. There was no towel to use. There are no power plug close to the bed.
    Brazil, Female, 31-40
  • 7.1

    Very Good

    09 Aug 2020
    The kitchen is impossible to use
    Argentina, Male, 18-24
  • 6.3


    30 Jul 2020
    The positive things: The rooms are big, the staff is friendly, the location is good. The negative things: The rooms and especially the bathrooms are dirty and disgusting. The atmosphere is weird and not welcoming.
    Germany, Couple, 25-30
  • 5.1


    31 Jul 2020
    Run-down hostel. House keeping not always showing up at all. To illustrate: I asked whether they have a microwave. Answer: "uhm.., I don't know, how about you go and look in the kitchen."
    Netherlands, Male, 31-40
  • 4.3


    25 Feb 2020
    Upon arrival, we were given a room on the 2nd floor that was not cleaned with a clogged toilette and the obvious smell of smoke in the washroom. We mentioned this to the front desk and they were kind enough to change our room to another one on the 5th floor. However, this room was not clean either. There was a mountain of dust bunnies under the bed and the window was broken which made our night chilly and noisy... Will not be going back.
    Canada, Female, 25-30
  • 3.4


    30 Jul 2020
    ATTENTION After years of experience with ho(s)tels in three continents, I only write reviews when I find it REALLY necessary to alert possible new guests to AVOID a certain booking. This was not at all a 'smart stay', I felt that it was a FRAUD: The pictures you see on this site DO NOT correspond at all to what this horrible place really is today. Very dirty (bedbugs rumors), not at all designed to be a hostel (rather a cheap hotel maybe), needs to be renewed, weird average staff. Just don't!
    Mexico, Male, 31-40
  • 2.0


    15 Mar 2021
    Hi there I am hugely disappointed. I strongly do not recommend it. Basically, I paid 10 EURO for the online reservation. Once I arrived in Munich I received the following: we are closed. So, I slept at the train station for one night. This was probalby the most hostile lesson in Germany. Bye! Jeanne Confirmed booking from website
    Romania, Female, 18-24
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  • Free City Maps
  • Free WiFi
  • Linen Included
  • Breakfast Not Included
  • Common Room
  • Elevator
  • Hair Dryers For Hire
  • Key Card Access
  • Parking
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Pool Table