Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smile Hostal

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

To better accommodate you we, launched some news features. We decided to warm up your holidays with a home cocked meal.
From now on, you don't need to leave the hostel to have nice a meal, as we will provide you a dinner service.
In the moment of check in you will be asked of you would like to dinne in the hostel. A weekly many will be shown, so you can choose the days you are joining us to dinner. The dinner is composed by a soup and a main course, that change everyday.
All this for a very modest price.

This year we decided to keep the tradition alive, so once again we are offering you the last supper of the year. You just need to let us know if you are joining us for this occasion, and you'll find a plate waiting for you. :)

Smile hostel features include:

-Free Individual Lockers and Locks
-Free Towels, Linens and Duvets
-Free Coffee and Tea, all day
-Free Breakfast
-Free Wireless Internet Connection
-Free access to guide books from all around the world
-Book exchange
-Free Maps and Advice
-Free Luggage storage
-Free Satellite TV and films


You have24 hours for cancellations.
The cancellations need to be done by e-mail of fax.
We don't accept cancellations by phone.
if you don't give us notice about, we charge the 1 night.

Check In:12:00
Check Out:11:00
Minimum of stays : 2 nights View House Rules

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Reviews & Ratings

  • Value For Money 9.0

  • Security 10.0

  • Location 9.8

  • Staff 9.5

  • Atmosphere 9.0

  • Cleanliness 9.8

  • Facilities 8.8

Latest Reviews

  • 10.0


    04 Jul 2019
    Great hostel and super friendly stuff !!
    Italy, Male, 25-30
  • 10.0


    31 Aug 2017
    We had a really good time at the Smile, one of the best hostels we've been to. The place is lovely, cosy and very well located in a cute street of the city center. Also the staff is super nice and makes you feel welcomed. We were advised about the city and the things to see in lisbon (where to go, where to eat, lisbon in general...). There is every facility you will need (such as a washing machine). We felt really good and highly recommend you this hostel :)
    France, Male, 18-24
  • 9.7


    17 Jul 2018
    Really nice and homely feeling hostel, quite and relaxing! Highly recommend it
    Australia, Couple, 25-30
  • 9.7


    26 Sep 2017
    Really liked my stay there. Staff were nice and helpful even if some didn t speak a lot of english. Was fortunate enough to be alone in a 8 beds room (off season) so it was really calm. Well situated if you want to visit the city, maybe a bit less if you want to party but it was perfect for me. I would go back there anytime
    Canada, Male, 31-40
  • 9.7


    05 Jul 2017
    Only one toilet in the girls bathroom worked, other than that it was an amazing stay. they organised a taxi to go to the airport for us as well.
    Sri Lanka, Female, 18-24
  • 9.4


    21 Aug 2018
    Ludi and Ayisha are great hosts. Friendly and helpful. Great breakfasts!
    Australia, Male, 41+
  • 9.1


    05 Jul 2019
    Good hostel except very small showers with no overhead fastening. Stayed in a double room with a window which was good value for the money. Staff was super nice although sometimes difficult to get a hold of.
    Norway, Couple, 18-24
  • 7.7

    Very Good

    17 Aug 2017
    Upgraded to a private apartment which was nice however we had booked a hostel because we wanted to meet other travelers not be alone. Apartment was nice though. Ocean views.
    Australia, All Female Group, 25-30
  • 7.4

    Very Good

    09 Jul 2017
    This hostel is very quiet so its good value if you want some peace and quiet. The breakfast was great, better than most hostels and the lady who was working there was very friendly and helpful even with the language barrier. The building seemed a tad old and could use some tlc. Location wise it is central but was hard to find as there are no visible signs, the only indication is on the door bell but it is located right next to restaurant on the corner. Overall okay hostel but again quiet.
    Australia, Couple, 25-30
  • 6.9


    26 Jul 2018
    We got a mix feeling about a staff and place :( First day after we just arrive ,we were inform that we gonna be transfer to a different hostel because is overbooked:( That wasn’t a problem for us untill we have found out there is no breakfast included in a second hostel for us and we have to pay extra €5 per person per breakfast for the next 2 days . We have booked privet room for 3 days with BREAKFAST included . We’ve got fefound of €20 from Smile Hostel but to little to late .
    Poland, Male, 31-40
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  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Air Conditioning
  • Cable TV
  • Hair Dryers
  • Self-Catering Facilities
  • Internet Access
  • Laundry Facilities
  • Board Games