Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Junior / Primary School, Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Smile Hostal

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

To better accommodate you we, launched some news features. We decided to warm up your holidays with a home cocked meal.
From now on, you don't need to leave the hostel to have nice a meal, as we will provide you a dinner service.
In the moment of check in you will be asked of you would like to dinne in the hostel. A weekly many will be shown, so you can choose the days you are joining us to dinner. The dinner is composed by a soup and a main course, that change everyday.
All this for a very modest price.

This year we decided to keep the tradition alive, so once again we are offering you the last supper of the year. You just need to let us know if you are joining us for this occasion, and you'll find a plate waiting for you. :)

Smile hostel features include:

-Free Individual Lockers and Locks
-Free Towels, Linens and Duvets
-Free Coffee and Tea, all day
-Free Breakfast
-Free Wireless Internet Connection
-Free access to guide books from all around the world
-Book exchange
-Free Maps and Advice
-Free Luggage storage
-Free Satellite TV and films


You have24 hours for cancellations.
The cancellations need to be done by e-mail of fax.
We don't accept cancellations by phone.
if you don't give us notice about, we charge the 1 night.

Check In:12:00
Check Out:11:00
Minimum of stays : 2 nights View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 7.3

  • Security 9.3

  • Location 8.7

  • Staff 9.3

  • Atmosphere 8.0

  • Cleanliness 9.3

  • Facilities 5.3

Latest Reviews

  • 10.0


    28 Aug 2019
    Great location. Good atmosphere and very friendly staff.
    Brazil, Female, 31-40
  • 10.0


    04 Jul 2019
    Great hostel and super friendly stuff !!
    Italy, Male, 25-30
  • 9.7


    31 Oct 2019
    Wonderful friendly service with everything that you need for a budget stay right in the centre of the Old Town of Lisbon. Thank you 😊
    Ireland, Female, 31-40
  • 9.7


    17 Jul 2018
    Really nice and homely feeling hostel, quite and relaxing! Highly recommend it
    Australia, Couple, 25-30
  • 9.4


    21 Aug 2018
    Ludi and Ayisha are great hosts. Friendly and helpful. Great breakfasts!
    Australia, Male, 41+
  • 9.1


    05 Jul 2019
    Good hostel except very small showers with no overhead fastening. Stayed in a double room with a window which was good value for the money. Staff was super nice although sometimes difficult to get a hold of.
    Norway, Couple, 18-24
  • 8.9


    25 Sep 2019
    Really great location, with all attractions, restaurants amd nightlife in walking distance Friendly staff with helpful tips on how to go around the city. Enjoyed our stay as we were looking also for something smaller and calmer
    Switzerland, All Male Group, 25-30
  • 7.1

    Very Good

    30 Nov 2019
    Positive points: The stay in smile hostel was good. The staff is friendly and the spaces are clean. Negative points: we have been relocated in other hostel during the first night because of overbooking. The smile hostel staff promised accomodation in double bed room (as we've reserved) with private bathroom instead of free breakfast, but when we arrive we were accomodated in 2 single beds room, no private room and no free breakfast. In addition the building has no elevator.
    Colombia, Male, 25-30
  • 6.9


    26 Jul 2018
    We got a mix feeling about a staff and place :( First day after we just arrive ,we were inform that we gonna be transfer to a different hostel because is overbooked:( That wasn’t a problem for us untill we have found out there is no breakfast included in a second hostel for us and we have to pay extra €5 per person per breakfast for the next 2 days . We have booked privet room for 3 days with BREAKFAST included . We’ve got fefound of €20 from Smile Hostel but to little to late .
    Poland, Male, 31-40
Read all reviews


  • Free Breakfast
  • Free Internet Access
  • Free WiFi
  • Air Conditioning
  • Cable TV
  • Hair Dryers
  • Self-Catering Facilities
  • Internet Access
  • Laundry Facilities
  • Board Games