Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

SnapStay Hoi An, your cozy one-stop home away from home in UNESCO World Heritage - Hoi An Ancient Town.

We are a social hostel, co-working cafe & community hub within walking distance of only 250m to Hoi An Ancient Town. Located along the local food street of Hoi An, we are the perfect choice for solo travelers, flashpackers and groups of friends looking for relaxed social vibes and authentic Vietnamese experience. Our clean & fully air-conditioned cafe, rooms and spacious alfresco rooftop area provide guests ample space to work, socialize & meet like-minded travelers.

In our effort towards environmental sustainability, SnapStay Hoi An is also an invited participant in the 'Action Plan of Businesses in Waste Reduction, towards Hoi An - A Green Destination 2021 - 2023' accredited by Hoi An City & Quang Nam Tourism Association.

Terms & Conditions
Cancellation policy: 1 day before arrival. In case of a late cancellation or No Show, you will be charged the first night of your stay.
Check in from 14:00 to 23:00.
Check out from 00:00 to 12:00 .
Reception hours: 08:00-21:30
Payment upon arrival by CASH only
Taxes included.
Breakfast not included.
No curfew.
Non smoking.
No pet allowed. View House Rules

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Reviews & Ratings

  • Value For Money 10.0

  • Security 10.0

  • Location 10.0

  • Staff 10.0

  • Atmosphere 9.9

  • Cleanliness 10.0

  • Facilities 9.9

Latest Reviews

  • 10.0


    18 May 2022
    Ernest was so kind and willing to go the extra mile to make sure the experience was amazing. The pancakes were superb and the Vietnamese class was super fun. The vibe was very chill and like a café so working was easy and relaxing. The rooms were super comfy and the showers had great pressure. All of his recommendations were on point too! If you are a solo traveller and enjoy a café vibe then this place is for you! Ernest is keen to help you interact so making friends was a breeze.
    England, Female, 18-24
  • 10.0


    18 May 2022
    This is the best hostel I’ve ever stayed in. The hostel itself has everything you could need and is perfectly located! What makes it so special is the owner Ernest- he has thought of everything and will help you with anything you need. I’ve never felt so at home in a hostel. It’s the perfect place for solo backpackers as they help arrange activities for groups to do together! I loved the Vietnamese class and the food is also incredible (I had a smoothie bowl every day).
    England, Female, 18-24
  • 10.0


    18 May 2022
    SnapStay is the best hostel ever! The staff are incredible and Ernest is so helpful, he gives many recommendations for anything you’d want to do and helped us organise our transport out of Hoi An. It was clean and comfortable with great food and atmosphere. Can’t recommend enough!
    England, Female, 18-24
  • 10.0


    18 May 2022
    Ernest is the man! A fellow backpacker himself, he has crafted his hostel for the likes of us backpackers as well. He creates a great environment for people to hang out with each other, the dorms and facilities are excellent, and he's so helpful with any needs. Best hostel in SEA!
    USA, Male, 31-40
  • 10.0


    17 May 2022
    SnapStay is an example of a hostel that has mastered the basics, and then goes beyond too. It’s clean, social atmosphere (but not party-like), has a great cafe, comfy beds, social events to meet people, etc. Ernest, the boss, is a fun, intelligent guy who excels at his job, and took the time to help me with my misplaced passport. Overall, highly recommend staying here.
    USA, Male, 18-24
  • 10.0


    16 May 2022
    Look no further, this is the place to stay if you want a clean, comfortable hostel with warm homely vibes. Ernest is the best host ever, always so helpful and kind. You’ll get to meet many nice travellers here too. They have free Vietnamese language classes which was super fun and a great way to spend an hour in the evening. Home on the road!
    Singapore, Male, 18-24
  • 10.0


    15 May 2022
    Couldn’t have asked for a better stay. We stayed 4 nights here and had the most incredible time. The staff are the loveliest hosts we’ve ever met at a hostel and really want the best for you and your time in Hoi An. Great for groups and solo travellers as a lot of effort is made in introducing you to all in your room. The team always check in on you to make sure you’re doing okay and how you’re days been. Everything we needed arranging from bike hiring, bus tickets to airport transfers can all be done here.
    England, Female, 18-24
  • 10.0


    15 May 2022
    Ernest is the most amazing host we have ever encountered. The facilities are stunning and the hospitality is that of a four star hotel. The social atmosphere and cafe at the bottom allows you to meet other travelers easily. By far the best hostel I have ever stayed in and Ernest, the hostel owner, is the sweetest person on the planet.
    USA, Female, 18-24
  • 10.0


    15 May 2022
    I backpacked in Thailand Cambodia and Vietnam and this was the number one hostel in terms of helpfulness of the staff. I came to Hoi An in the morning and only had a single day, and the owner was very interested in maximizing my experience given the short timing. He sat down with me for a half hour and helped plan out my day, including which restaurants to go to and when. After it started raining in the afternoon he was responsive within minutes on whatsapp and he gave me alternative suggestions
    American Samoa, Male, 18-24
  • 10.0


    14 May 2022
    This was such a wonderful hostel. Everything was thought out well - to the way private lockers are situated in the shared dorms to available storage space for your items (stay here to see it for yourself). Ernest is an amazing host that made our short stay in Hoi An extremely memorable. The hostel was clean, the host was communicative and helpful, and I will stay here again when I come back. And of course it’s in a great location!
    USA, Female, 18-24
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  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
  • Air Conditioning
  • Bicycle Parking
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Elevator
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Outdoor Terrace
  • Parking
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • 24 Hour Security
  • Airport Transfers
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Internet café
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Shuttle Bus
  • Tours/Travel Desk
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Board Games
  • Wi-Fi