Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellation free of charge if made 24h before date of arrival

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
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Property Description

Welcome to the Spa Lodge, the best value budget accommodation facility for travellers in Rotorua. We are one of the original eco-friendly businesses in New Zealand: we pump geothermally heated water to heat up tap water for showers and heat radiators in the whole facility. This is not only good for the environment but it also helps keep our costs, and consequently, our rates down (one of the lowest in Rotorua!). Furthermore, we offer up to 40% discount from the daily rates for longer stays!! We have 24 rooms with 60 beds in various configurations (singles, doubles, twins, quads, dorms (5-6 bunk beds)). In addition, we are the only hostel in Rotorua that offers a natural outdoor mineral hot spa on-site (a $25 value at the nearby world-class Spa) free for our guests. Nothing beats stargazing or moon watching while immersed in a bubbling hot pool during a cold cloudless night!

Although we are right in the middle of the city, we have an inner courtyard where our guests can enjoy the sun during cold spells and an outer courtyard where guests can chill off in the shade in warm weather. We have a barbeque for guests to use during those long summer days. We are just 8 minutes on foot from the bus station and 2 min away from Rotorua Central mall. We are literally minutes away (on foot) from just about everything that matters in Rotorua!

We provide free linen, wifi, DVD rental, coffee and tea, great discounts for long-term stays, package tours and bookings for Mana bus and Naked bus. We also offer free luggage storage and use of a safety deposit box. We have 3 fully equipped kitchens, two guest lounges, and laundry facilities.

Our greatest asset, however, is our friendly and helpful staff who do their best to keep our customers happy and make their stay most memorable. View House Rules

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Reviews & Ratings

  • Value For Money 5.0

  • Security 4.0

  • Location 7.0

  • Staff 4.0

  • Atmosphere 2.0

  • Cleanliness 3.0

  • Facilities 5.0

Latest Reviews

  • 10.0


    22 Mar 2018
    Really nice place to stay in Rotorua! the staff was very friendly and helpful (even remembered me when I came back a second time!). The spa was really nice and the hostel has an amazing outdoor common area. A great place to meet people when traveling solo.
    USA, Female, 18-24
  • 9.1


    02 May 2018
    Friendly staff, clean, and the thermal spa was awesome. Would definitely stay again.
    USA, Female, 25-30
  • 8.0


    31 Mar 2018
    The staff was beyond helpful, gave us many tips of what to do. No hot water in the shower (probably because took them late at night and the hot water was gone) Loved the eco-friendly vibes. Atmosphere was low key, wouldn’t suggest this hostel if traveling alone!
    USA, All Female Group, 18-24
  • 8.0


    24 Mar 2018
    Twin room have heater, rack & double pillow + one small pillow. Easy access to retails shops.
    Malaysia, Male, 31-40
  • 5.4


    17 Feb 2018
    Hostel was okay. Was given 2 allocated beds, returned to our room around 11pm to find someone in one of our beds with a total of 10 people including ourselves in a 6 bed dorm. We had to share a single bed although we had paid for 2 singles. Due to it being late at night, we decided to notify the office in the morning when checking out, nobody was around even after ringing the bell. Emailed to notify them & ask for a refund on one of the beds & they wanted photos of sleeping guests as evidence.
    Wales, Couple, 18-24
  • 5.1


    06 Oct 2018
    Reminiscent of a bad college town bar. Mismatched furniture, piles of trash everywhere, no heat in the bathrooms, graffiti all over the walls in common areas.
    USA, Female, 25-30
  • 5.1


    01 Apr 2018
    One of the worst places I’ve stayed at. EXTREMELY noisy at night with wooden floors & thin walls, people were slamming doors and talking loudly. Didn’t get to sleep until after midnight & Were woken up at 4:30 with people getting up and leaving, again at 6am onwards. Bathrooms were dirty, showers had mould in them. No soap to even was your hands after toilet. Outdoor area wasn’t pleasant with washing drying and old mattresses lying around. The spa was tiny and looked dirty. Would not go back.
    New Zealand, Female, 25-30
  • 5.1


    25 Mar 2018
    Poor cleaning. “Spa” means a small pool in the back of the hostel. Staff not bad. Booring, nothing to do.
    Argentina, Mixed Group, 25-30
  • 3.7


    16 Apr 2019
    Very disorganized and dirty. More expensive than other places with much worst quality.
    Argentina, Couple, 31-40
  • 3.7


    21 Oct 2018
    Felt extremely uncomfortable as there was a very large group staying here at the same time who took over the side I was staying in. Loud music, shouting, swearing, slamming doors until the early hours of the morning. I’m happy for people to enjoy themselves but this was excessive. They also left the back door open all night.
    England, Female, 41+
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  • Free City Maps
  • Free Parking
  • Linen Included
  • BBQ
  • Book Exchange
  • Card Phones
  • Common Room
  • Cooker
  • Fridge/Freezer
  • Hair Dryers For Hire
  • Hot Showers
  • Microwave
  • Outdoor Terrace
  • Self-Catering Facilities
  • Steam Room
  • Utensils
  • Washing Machine
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • DVD's