Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Cancellations & Refunds

Any cancellation made more than 28 days prior to the arrival date will incur a booking charge of 5% of the total booking value. This charge will be deducted from the monies received and the remaining balance will be refunded within 28 days.

No refunds will be due for cancellations made within 28 days of the arrival date.

No cancellations will be accepted by telephone.

Additional Terms and Conditions

Methods of Payment

We require a 50% deposit of the total amount invoiced to be paid within 5 working days of the invoice date. Please be aware that failure to do so will result in the cancellation of your booking.

The second installment (the balance) is due at least 28 days prior to arrival on a date indicated by us. You must contact us before that date in order to successfully complete your booking.

We accept the following cards: Visa, MasterCard and Switch. A credit card payment sheet will be sent to you together with the invoice and must be returned by e-mail or fax. Alternatively you can also call us on +44(0)208 600 7500 between 8am and 8pm Monday to Friday. For bank transfers we require the bank's proof of payment to be sent to us within the 5 day limit and at least 5 days before the 2nd installment is due.

We do not accept payments by American Express or Laser cards.

From 1 April until 31 October there is a minimum of a 2 nights per reservation during weekends at any of our hostels.

We require full payment within 24h of confirmation for any bookings arriving within 28 days of booking date.

Groups may have to pay a damage deposit during check-in; the group leader will be held responsible for any damage caused by any member(s) of the group.

The following group types are not accepted by this hostel: Junior / Primary School, High / Secondary School If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Groups under 18 years of age are at all times at the hostel manager's discretion and rooms cannot be shared with outside bookings.

Special minimum night stays and rates can apply on peak dates. Booking confirmation remains at the discretion of St Christopher's Inns.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


St Christopher's Shepherds Bush

Book more than 2 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Excellent Cleanliness
Read all reviews
We love this Hostel!

It gets our thumbs up for consistently high guest reviews.

Hostelworld says

St Christopher's Shepherds Bush has been highly praised by Hostelworld users for having friendly staff who give personal attention to guests, creating a 'good atmosphere'. Guests have also said they appreciate the 'really huge' common room with a TV and ping pong table, the 24hr bar and the drinks specials in the bar downstairs, which one user rated as 'perfect if you're on a budget'. We like that this hostel is just across the road from the Central Line at Shepherds Bush underground station, connecting directly to Marble Arch and Oxford Street.

Property Description

COVID 19 Policy Update.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property, including social distancing and in-house disinfection.

St Christopher’s Inns Shepherds Bush gives travellers the chance to get a real feel for London life. Just out of the city centre, our hostel is opposite Shepherds Bush station with fantastic and super fast links to Soho, St Paul’s Cathedral, Oxford Street and Marble Arch. You could be shopping on Oxford Street within 10 minutes!

One of the biggest shopping centres in Europe, Westfield, is right over the road. Plus the beautiful Holland Park and colourful Portobello Road is just a short walk away. The Shepherds Bush O2 Empire music venue is just 5 minutes stroll down the road, so you can rock out at a gig before heading back to the hostel bar Belushi’s to carry on the party into the night. At Belushi’s our guests get insane deals on drinks and discounts on burgers plus it’s the perfect place to meet other likeminded backpackers.

*Please note that we require an in date government approved - drivers license, passport or national ID card is required at check-in.

**Guests under the age of 18 must stay in a private room with guardians. They cannot share in general dormitory rooms with people who are not part of their own group or family. Under-18s are not allowed in the bars or pubs. View House Rules

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Reviews & Ratings

  • Value For Money 7.9

  • Security 8.7

  • Location 9.0

  • Staff 9.1

  • Atmosphere 7.8

  • Cleanliness 8.2

  • Facilities 7.8

Latest Reviews

  • 10.0


    09 Jan 2020
    The staff were absolutely amazing vania at reception would really go above and beyond to make sure your ok and your good to go .. the only thing that would be nice if I could stay longer there should be a monthly Rate on beds .. being homeless in London is the most soul destroying experience you can ever experience.. and staying at the Inn was a blessing but overall what a lovely stay !!!! And once again I can’t thank the staff enough for there support and help definitely 5 stars !
    England, Male, 41+
  • 9.4


    17 Feb 2020
    Receptionists were very polite. Bed sheet and pillow case and blanket case were very clean in a 4 beds mixed dorm room. Light and sockets on bed so great. Its location was very convenient for me. Bathroom was quite spacious and hot shower was comfortable but just 3 small hooks not enough for my clothes and backpack. And a small space got 2 sockets with a chair let me enjoyed my delicious foods and my cuppa tea. :) I slept well on that night as those people in room quite quiet.
    England, Female, 31-40
  • 8.9


    25 Feb 2020
    Toilets could have used a scrub and the doors are super heavy and loud to shut at night, but the beds are comfy, the curtains are a great addition and the staff were lovely!
    Ireland, Female, 25-30
  • 8.6


    30 Jan 2020
    Great location, but above a bar so could hear the karaoke below.
    England, Female, 31-40
  • 8.3


    17 Jan 2020
    Great location! And amazing staff. Celeste was super patient and helpful. Really great energy. The room I stayed in was a bit narrow. I found it easier to pack and unpack in the hallway. Otherwise, the facilities are quite clean. Love the second floor showers. And the bar also offered food and drink deals to guests.
    USA, Male, 25-30
  • 6.9


    28 Feb 2020
    The twin room has a bunk bed instead of twin beds, which surprised us. The staff is very helpful and friendly, but the room and the showers were very basic. It's an okay place to stay on a budget i guess.
    Israel, Male, 25-30
  • 6.0


    03 Mar 2020
    I was staying with a friend in a six bed mixed dorm. I felt safe in this room since the men were respectful and I was with a friend. We were informed that we had to switch rooms in 2 days due to a larger party coming in. The room they moved us into (another six bed mixed dorm) was much much smaller and only men were living there. When my friend left it was just me (20 yr old girl) staying with only men and there were several cases where I was stared at or flirted with and made me v uncomfortable
    USA, Female, 18-24
  • 5.7


    16 Feb 2020
    I wasn't prepared to have such an experience at a hostel. I've been backpacking for 5 months through Europe & this is definitely the worst experience. The staff were great, but they were about the only great aspect of this stay. Mold on the ceiling in my room, a very angry French woman who woke me up to accuse me of stealing her airpods, then THREW her case against a door, & staff neither removed her nor put me in a diff room. Not so clean bathroom, & I got locked out of my room after midnight👎
    USA, Female, 25-30
  • 4.9


    08 Feb 2020
    Terrible stuffs. I hate this hostel.
    Taiwan China, Female, 31-40
  • 2.6


    26 Dec 2019
    Not the best hostel that I have stayed. It was just a bed in the festive period. My slippers (hand-made gift of my mum) have lost in the room after the first night. In the first night, one of the staff entered our room without any notice- probably checking whether we have food in the room (or something else). But I was sleeping and he woked me up and I couldn't go back for a while. Our room on top of the bar and hearing the music till midnight that is difficult to sleep before 24.00.
    Turkey, Mixed Group, 41+
Read all reviews


  • Free City Maps
  • Free WiFi
  • Linen Included
  • Adaptors
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dryer
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Washing Machine
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Bar
  • Meals Available
  • Restaurant
  • Board Games
  • DVD's
  • Foosball
  • Pool Table
  • Wi-Fi


  • 2019

    3rd, Hostel Chain

  • 2019

    2nd, Best Large Hostel Chain

  • 2019

    1st, Best Large Hostel Chain

  • 2016

    1st, Best Large Hostel Chain

  • 2014

    2nd, Best Large Hostel Chain

  • 2009

    3rd, Hostel Chain

View all Award Winners

St Christopher's Shepherds Bush says

St Christopher's Shepherds Bush has been highly praised by Hostelworld users for having friendly staff who give personal attention to guests, creating a 'good atmosphere'. Guests have also said they appreciate the 'really huge' common room with a TV and ping pong table, the 24hr bar and the drinks specials in the bar downstairs, which one user rated as 'perfect if you're on a budget'. We like that this hostel is just across the road from the Central Line at Shepherds Bush underground station, connecting directly to Marble Arch and Oxford Street.