Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 3 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Group bookings above 10 rooms need to be confirmed and paid for 21-days prior to arrival date. Any reduce in number of rooms / shorten stay are non-refundable.

Additional Terms and Conditions

Guest will be contacted upon making reservation for credit card details for verification purposes. The card will be charged 100% of total stay cost 21-days prior to arrival date. Failed to received credit card from customer will caused the booking to be cancel automatically.

Additional Info:

All guests are welcomed

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Great Location
Read all reviews

Property Description

Summer Tree Hotel Penang is situated in George Town, an 10-minute walk from KOMTAR Bus Terminal and has a shared lounge.

All rooms in the hotel are equipped with a kettle. With a private bathroom fitted with free toiletries, rooms at Summer Tree Hotel Penang also boast free WiFi, while certain rooms include a city view. All units are fitted with a flat-screen TV with satellite channels.

Speaking English, Indonesian and Malay at the 24-hour front desk, staff are always on hand to help. We look forward your visit to Penang!

***Property Policies & Conditions:
1. Cancellation policy: At least 3 days advance notice for free cancellation.
2. Check in from 15:00 to 23:00.
3. Check out before 12:00 noon.
4. We accept cash and card payment.
5. Taxes not included (RM2 Heritage Fee per room per night for both Malaysian and non-Malaysian and RM10 Tourism Fee per room per night for non-Malaysian).
6. Reception working hours: 24 hours View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 3.0

  • Security 4.0

  • Location 7.0

  • Staff 5.0

  • Atmosphere 4.0

  • Cleanliness 4.0

  • Facilities 3.0


Latest Reviews

  • 10.0

    Superb

    07 Mar 2019
    Everything is fine except the soundproofing of the room needs improvement.
    Malaysia, All Male Group, 41+
  • 8.0

    Fabulous

    10 Jun 2019
    Theres this security guard woman who sits at the door and know nothing at all. We were asking the direction of the car park as we thought it was only one way but when we asked the security guard woman, she was blurred and of no use.
    Malaysia, Male, 18-24
  • 2.6

    Rating

    16 Aug 2019
    Really had such a terrible experience at Summer Tree Penang. I'm not sure I'll be able to summarise it enough. Essentially the facilities left much to be desired (insanely bad electricity, dirtiest towels I've ever seen) and worst of all reception and security never bothered to check in with the floor that got affected by the blackout (two days in a row, mind you) and the recovery service was just insanely bad, or pretty much non existent...
    Singapore, Female, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free Internet Access
  • Free Parking
  • Free WiFi
  • Linen Included
  • Towels Included
General
  • Adaptors
  • Air Conditioning
  • Breakfast Not Included
  • Cable TV
  • Dryer
  • Elevator
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Key Card Access
  • Parking
  • Safe Deposit Box
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Business Centre
  • Fax Service
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Wake-up calls
Food & Drink
  • Minibar
  • Tea & Coffee Making Facilities
  • Vending Machines
Entertainment
  • Wi-Fi


×