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The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

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Sungate One

Calle de Carmen 16 , Madrid, Spain
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)


Please check our Things to Note and Policies before booking

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.8

  • Location 9.9

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.8

  • Facilities 9.6


Latest Reviews

  • 10.0

    Superb

    12 Oct 2018
    Went to Madrid for work and decided to stay here for my extra free days. Great environment and location!
    Chile, Male, 25-30
  • 10.0

    Superb

    09 Oct 2018
    I. LOVE. IT The place is very clean, intimate, the breakfast is nice,, the dinner also, the staff was fantastic! I loved the spirit of the place. On the last day I had a bad accident and all the staff and friends of the hostel stood with me and I will never forget that. We partied a lot, it was awesome. My favorite place in Madrid.
    Saudi Arabia, Female, 18-24
  • 10.0

    Superb

    28 Sep 2018
    By now, the Hostel One formula is well known. That’s why all their properties are consistent in scoring 9+ all over Europe. Had a great room of eight (single beds, no bunks), and the kitchen/common room is perfect for meeting your new crew. The location is smack bang next to Sol, fantastic for central Madrid and for using the metro to get around. Great vibes and community.
    Australia, Male, 31-40
  • 10.0

    Superb

    28 Sep 2018
    Probably the best hostel I've stayed in. Rooms are great with single beds (not bunk), big lockers, and a lot of space. cakes, coffee and milk available in mornings. tasty free dinners every night. cheap beer. bathrooms and showers always available and clean. and most important, great reception and crew who always make sure your'e not alone and help in everything. Only cons are noise from the street next to the windows in rooms, and the computer on 3rd floor is not comfortable to use.
    Israel, Male, 25-30
Read all reviews

Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi

Awards

  • 2018

    1st, Best location

  • 2018

    1st, Worldwide Small Hostel

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Country Winners Spain

  • 2016

    3rd, Worldwide Small Hostel

  • 2016

    3rd, Continent Winners Europe

  • 2016

    2nd, Best Small Hostel Chain

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners

Policies

  • Age Restriction
  • Credit Cards Accepted
  • Curfew
  • Non Smoking
  • Taxes Included

Things to Note

Sungate One Hostel Polices & Cancellation:

- Check in from 13:00
- Check out before 11:00

- Payment upon arrival by cash, credit cards, debit cards. This property may pre-authorise your card before arrival
- For credit card payment, we will charge the 4% of the booking.

- Cancellation policy: 48 h before date of arrival.

Please note that any cancellations must be notified directly to the hostel at least 48 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions. In the event of a no-show, the total of the first night accommodation will be charged to your credit card. If you cancel any individual night of your reservation, then the deposit for that night will not be refunded or transferred.

-A different policy applies to confirm bookings over 300€.
To confirm your booking, you will need to provide 30% of the total amount in advance. Payment can be through credit card or we can give you our bank details for direct debit. Your booking will be confirmed once payment is received.

- Taxes included.

- Breakfast not included.

- Curfew after midnight.

- Groups reservations, more than 8 people, please contact the hostel by email.

- Children under 18 must be accompanied by an adult or having a permission for a stay signed by their parents.

- If you arrive before check in time (1 pm), you can drop your luggage and enjoy our facilities until your room is ready.

- Let us know if you have any special preferences. We will try to do our best to satisfy your expectations!


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