Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

FREE LAST-MINUTE CANCELLATION
Don’t worry, you can now modify or cancel your booking completely free of charge if you choose the Standard Rate.

SOCIAL BUT RESPONSIBLE
We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)


Please check our Things to Note and Policies before booking View House Rules

Overview

Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.

Location

We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 10.0

  • Staff 9.8

  • Atmosphere 9.6

  • Cleanliness 9.6

  • Facilities 9.5


Latest Reviews

  • 10.0

    Superb

    17 Oct 2020
    The hostel is very well located, clean, organized and has a wonderful atmosphere. Even in these uncertain times of pandemic. They respect the mask use and social distancing. The staff were super friendly. I will certainly stay here again.
    Italy, Couple, 25-30
  • 10.0

    Superb

    20 Sep 2020
    Such a great hostel with brilliant, friendly staff and good facilities! Definitely plan to stay here again
    England, Male, 25-30
  • 10.0

    Superb

    16 Sep 2020
    This is an excellent hostel especially when you're traveling solo. The makes this hostel so great are the staff who really make an effort to take care of the place and create a pleasant atmosphere. I am really greatful to Melissa and Rocio who went so much out of their way to make the place feel like I'm surrounded by friends and Paulina who was careful about taking care of the place. The hostel itself isn't fancy, but it's selling point is that it's right in the middle of everything.
    Canada, Male, 31-40
  • 10.0

    Superb

    16 Sep 2020
    Such a nice hostel, everyone was so friendly and welcoming. Great location. Definitely recommed
    Ireland, Female, 18-24
  • 10.0

    Superb

    22 Aug 2020
    Its simply amazing they have taken best efforts for covid situation with individuals cots for sharing rooms and staff is very much supportive and helpful and the best part is its in heart of city center
    India, Male, 31-40
  • 9.7

    Superb

    12 Sep 2020
    ،مكان رائع ، طاقم متعاون ، ورح مرحة في المكان
    Libyan Arab Jamahiriya, Male, 25-30
  • 9.4

    Superb

    03 Nov 2020
    Chill place in a very centric location. Friendly staff. The room was cozy & heated. Seemed like they were taking the necessary precautions, although many of the guests were mingling a little too much for my comfort, given how things are. Showers/toilets were a bit uncomfortable though, as you had to go through the common areas to get to them, just a weird layout. No elevators but the staff is nice & will help with the luggage if needed. Make sure to check your balance due vs what they charge.
    Costa Rica, Female, 31-40
  • 9.4

    Superb

    22 Sep 2020
    Fantastic location, comfy beds, friendly travellers!!
    England, Female, 18-24
  • 9.1

    Superb

    24 Sep 2020
    Very welcoming, good vibes. Smooth experience
    Cyprus, Male, 25-30
  • 8.9

    Fabulous

    28 Aug 2020
    Very nice hostel. The location couldn't be better. The staff was also very friendly and helpful. They also gave coffee and small croissants and muffins for breakfast.
    South Africa, Couple, 31-40
Read all reviews

Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
Services
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi


Awards

  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners

×