Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 3 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

Don’t worry, you can now modify or cancel your booking completely free of charge (48h before the check-in day) if you choose the Standard Rate.

We are currently following all procedural advice from local governments and taking every necessary measure to ensure your safety, comfort and happiness.
- We are up to speed with local government guidelines, advices from WHO and the CDC.
- Deep cleaning throughout our hostels has been increased.
- We offer sanitization in all common areas and public spaces.

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.8

  • Atmosphere 9.7

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    29 Nov 2021
    Loved this hostel!!! Such a fun, homey, and cozy vibes. The hostel is in the middle of everything - shops, restaurants, & public transportation. On top of that all the staff members were very very nice and helpful and goes above and beyond. Also a place to meet new fun people :) I will definitely stay here again when I go back to Madrid!
    USA, Female, 18-24
  • 10.0


    28 Nov 2021
    The most sociable hostel i've ever been to with the best and most friendly staff!
    England, Male, 25-30
  • 10.0


    27 Nov 2021
    I can’t wait to go back. Don’t hesitate to stay here, all of the staff are super friendly and helpful. I was only here a few days but it felt like longer in the best way.
    USA, Female, 25-30
  • 10.0


    23 Nov 2021
    Had a great time at this location with super close proximity to the train station and a great staff that fostered a social environment. Had a great time making friends while out here. Shoutout to Angel!!
    USA, Male, 25-30
  • 10.0


    22 Nov 2021
    Great location. Great staff.The staff helps with any question. Those who fly alone can easily connect
    Israel, Female, 25-30
  • 10.0


    21 Nov 2021
    Had a great time at the hostel. Great atmosphere and the staff was really friendly and helpful. They also do daily activities and trips.
    USA, Male, 25-30
  • 10.0


    21 Nov 2021
    This is my favorite hostel I've stayed in, and the staff are so helpful with giving recommendations on any question I had! Agustín and Agus are the best and made me feel so welcome!!
    USA, Male, 25-30
  • 9.7


    29 Nov 2021
    I was only supposed to stay for a night, and I winded up staying a week. Amazing staff, free activities and food are what persuaded me to stay. The hostel is also very-well organized in terms of the floor plan. I wish every hostel could be like this!
    USA, Male, 25-30
  • 9.7


    24 Nov 2021
    This was an excellent hostel. Incredibly located, great facilities, appropriate security, and best of all- planned activities every day (if you want to participate)! Gabi led us on a tour of Toledo and it was great. The rest of the staff was similarly warm and welcoming. I can't recommend this place enough.
    USA, Male, 31-40
  • 9.7


    23 Nov 2021
    Had a great time at Sungate one! The staff runs daily events which are excellent. Great atmosphere to meet some cool people. The location is also perfect, right in the middle of Madrid.
    USA, Male, 18-24
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Flexible NRR
  • Follows Covid-19 sanitation guidance
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners