Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sungate One

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.8

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.7

  • Facilities 9.6

Latest Reviews

  • 10.0


    12 May 2019
    One of the best hostels I've ever stayed! Absolutely brilliant staff (special thanks to Hayley, Caroline, Margot, and everyone!), so friendly and sociable. Great showers, comfy beds. Had a wonderful time thank you so much!!!
    USA, Female, 41+
  • 10.0


    12 May 2019
    Can’t fault Sungate hostel - genuinely a 10. Staff go above and beyond to make you feel welcome and include you in all activities. Free pub crawls, walking tours, dinners, and even chocolate churros in the morning. Single beds (win!!!) no bunks and spacious lockers.
    Ireland, Female, 25-30
  • 10.0


    10 May 2019
    10/10, would stay again
    New Zealand, Male, 31-40
  • 10.0


    07 May 2019
    Great Party Hostel! The team (especially Cincinnati Claire) were awesome. Fully deserves its high score on Hostelworld.
    England, Male, 25-30
  • 10.0


    06 May 2019
    Pros: super helpful staff, fun environment (important because I was traveling alone), no bunk beds! Free dinner made by volunteers, and we went to a pretty s**tty club after drinking games but was still fun, cheap beer, amazing location, really clean. Cons: just the club after drinking games was just a loud tourist club but that’s the only con, but hey they bring you to a club that’s more that I can ask for so not really a con.
    USA, Male, 18-24
  • 10.0


    02 May 2019
    Had a great time at this hostel. Deffff stay here if you’re a shy solo traveler i made so many good friends here with ease. Also I disagree with a review left recently that said something along the lines of that on the night out the staff took guests to gringo bars, I actually thought that they took us to better/more authentic places than other hostels I’ve stayed at
    USA, Female, 18-24
  • 9.7


    12 May 2019
    Best hostel I've been so far, very good vibes off of everyone
    Canada, Male, 18-24
  • 9.7


    08 May 2019
    Highly recommended. room is clean, lockers very spacious. Noise aint a prob at night too as people respect the rule of keeping quiet after 11. Atmosphere is great during dinners in hostel, but somehow i feel i did not really gel in, possibly because i pack my schedule too tight and did not join in many of their activities. Clubbers will love the place as the staff organise clubbing sessions every night. Overall, very satisfied with my stay here with them.
    Singapore, Male, 25-30
  • 9.7


    03 May 2019
    Great staff and people, lovely communal dinner, and no bunk bed! Super central as well, small walk from everything you would want to see
    Australia, Male, 18-24
  • 5.4


    10 May 2019
    Location was okay in the center of a commercial shopping street. Madrid center in compact and generally walkable from most areas in the city. The main issue for me was the noise!! The rooms on the main floor are incredibly noisy as the reception, kitchen, dining area are all in the same floor. Your sleep depends on when everyone else in those area go to sleep and it could be late. You wake up when guests and staff are up its was usually early. Can hear everything even with earplugs.
    Puerto Rico, Female, 31-40
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2018

    1st, Worldwide Small Hostel

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Country Winners Spain

  • 2018

    1st, Best location

  • 2016

    3rd, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners