Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sungate One

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules


Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.


We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.8

  • Location 9.9

  • Staff 9.9

  • Atmosphere 9.8

  • Cleanliness 9.8

  • Facilities 9.6

Latest Reviews

  • 10.0


    15 Jul 2019
    Best hostel ever
    Algeria, Male, 31-40
  • 10.0


    08 Jul 2019
    Only here for one short night. Staff is very funny and helpful. Seems like a very cool hostel, lots of activities to meet people, location is excellent, right by the major squares and arteries to the city. Our A/C was busted and they upgraded us to a private free of charge which was pleasant.
    Canada, Couple, 31-40
  • 10.0


    06 Jul 2019
    Awesome stay! This was my first hostel stay ever and I loved it. Clean rooms, fun vibes,
    USA, Male, 18-24
  • 10.0


    05 Jul 2019
    Relaxed place. Everything just worked Well and while it was very busy party weekend in Madrid i sleeped very Well. Book it!
    Finland, Male, 31-40
  • 10.0


    03 Jul 2019
    Overall best hotel I have stayed at throughout my travels. The hostel staff is super welcoming and makes you feel right at home. As a solo traveler, the family dinners, drinking games and day tours all were options to encourage meeting each other. Facilities are super clean and well maintained.
    USA, Male, 25-30
  • 10.0


    29 Jun 2019
    The hostel is in a very centric area and has two doors with security codes. I stayed in a private room which was comfortable, the air conditioning worked perfectly, and the room was quiet. The staff was incredibly friendly, and that created a very amenable environment. The ”family” dinners are great to develop a sense of community for all the guests. Parties organized by the staff were also enjoyable. I traveled solo and had a great time. I would stay here again.
    Mexico, Male, 31-40
  • 10.0


    28 Jun 2019
    This is one of if not the best hostel we’ve ever stayed at. Not only do they crush the basics, they go above that. Free dinners, organize drinking games, go out every night with you, and they have a quiet time rule at 1130 so you can still get some sleep. The best thing about this hostel is the staff. We became good friends with all of them and they made us feel like family. Halley, Annie, Loki, Paulina, and everyone else. We love you all and miss you already. Love, the Olinyk’s
    Canada, Couple, 25-30
  • 10.0


    27 Jun 2019
    Sungate is incredible!! Location is perfect, everything is within about 15 minutes walking in the center of Madrid. Staff are incredible, bathrooms are clean, and everyone staying there is social. When I return to Madrid I am absolutely coming back here!
    USA, All Male Group, 18-24
  • 9.7


    08 Jul 2019
    Awesome stay at Sungate, can't imagine a better social hostel for Madrid. Highlights include no bunk beds (!!), great AC, three minutes walking from Sol metro / plaza, and nightly free dinner into ventures out. Huge hugeeee shoutouts to the staff, Jack, Mandy and Lachy especially, for being so welcoming and accommodating.
    USA, Male, 18-24
  • 9.7


    01 Jul 2019
    This place is amazing. I think it is my favourite hostel ever.This staff make everything to meet new travellers in the most fun way. There is always a day and night time activity planned and the staff are so chatty that you feel comfortable asking them anything. Everything was perfect and makes me want to explore the rest of the One family. The policy of taking all the drinkers out to a club @ 11:30 means that if you need to you can sleep in peace. Fantastic.
    England, Female, 25-30
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners