Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


Sungate One

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)

Please check our Things to Note and Policies before booking View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 9.6

  • Security 9.7

  • Location 9.9

  • Staff 9.8

  • Atmosphere 9.8

  • Cleanliness 9.7

  • Facilities 9.7

Latest Reviews

  • 10.0


    09 Nov 2019
    Minjee, Hoany, Fika (sorry if I'm spelling the names wrong) and the rest of the staff were amazing. I could only reserve one night because all of the rooms were taken the second night, but I would've easliy stayed more days. It came with cool perks (family dinner, drinking games, and a free drink at the bar/club that everyone goes to as a group. Fun time. Thank you!
    USA, Male, 25-30
  • 10.0


    29 Oct 2019
    This place is amazing. From the minute you get there, or at least the night you get there, you're included in the family. Group events are very fun and the staff works very hard to ensure inclusion. Rooms are not bunks, which is very, very nice and the location is great. Really great for solo travelers, almost everyone I met was alone. Stay here!!
    USA, Male, 18-24
  • 10.0


    26 Oct 2019
    I stayed in different hostels while I visited Madrid and Sungate One was the best Hostel by far. What makes the Hostel so special is the family-like atmosphere. The staff is very welcoming and is incredible at organizing and engaging in social events which makes it very easy to meet new people and share experiences. The location is central and the hostel provides you with everything you need. It has been my best overall hostel experience so far, I strongly recommend it.
    Germany, Male, 18-24
  • 10.0


    19 Oct 2019
    Sungate location is super central to the heart of Madrid. The staff are amazing; they host several activities throughout the day with free dinner every night. We loved the vibes over there.
    Egypt, All Female Group, 25-30
  • 10.0


    14 Oct 2019
    Best hostel ever! Already missing the guys there! They transform your stay in Madrid into a magic experience you wouldn't want to leave! If you stay in Madrid... stay in sungate one.. especially if you are looking for great fun!
    Tunisia, Male, 31-40
  • 10.0


    13 Oct 2019
    Amazing hostel with amazing staff and volunteers 7/7 would recommend
    Netherlands, Male, 18-24
  • 10.0


    09 Oct 2019
    The staff were extremely helpful, kind and accommodating the entire time. By the end of our stay we did not want to leave as the hostel has a kind of family feel to it. They were particularly outstanding with how they respectfully handled a situation involving a certain individual who vu remain anonymous, but had sexually harassed my girlfriend. They kicked him out accordingly. Missing the nightly drinking games already. 😊😍
    Australia, Couple, 18-24
  • 9.7


    08 Nov 2019
    This is the hostel to stay at. I was a solo traveler, but immediately built quick friendships not only with the other people staying there but with the staff. I want to give a huge thank you to Feike, Hoani, Rodrigo, Marie, and all the other staff members for making this stay so memorable. This hostel is great if you want to be able to explore the nightlife in Madrid as they have drinking games and then take you to a club/bar after every night and have daily walking tours. Gracias para todo!!
    USA, Female, 25-30
  • 9.7


    21 Oct 2019
    Great spot good social does what it can to connect guests but sometimes field trips by with younger kids but otherwise great spot!
    USA, Male, 25-30
  • 9.4


    28 Oct 2019
    I had the best time at Sungate One!! The free dinner was a huge bonus and it was a great way to meet people! The staff were super friendly and the overall vibe was very chill. Definitely would recommend :)
    Canada, Female, 18-24
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  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
  • Wi-Fi


  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

View all Award Winners