Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 14 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
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Property Description

We are a mixture of residents and travellers with different backgrounds, our travel experience has taught us a lot, that’s why we are able to help you with anything you need (we don’t promise you to find the perfect partner, but we will do our best ;) )
If you stay in our hostel we promise to show you a new way to discover the city; we can recommend you restaurants, as well as night life and cultural activities.

Sungate hostel can be found in a prime, inner city location - easily accessible from the airport and the main train station. This backpacker base is in the heart of the city; in a neighbourhood called Centro, next to the city´s historical sights, main attractions nightlife and shopping area.

Our mixed and female dorms are spacious, bright and specially designed for backpackers. All of them are equipped with air conditioning and lockers. And what's great about our hostels' rooms is that there are NO BUNK BEDS. In our spacious common area you can chill out or socialize with fellow travellers and the staff. Our fully equipped kitchen is also at your disposal where you can enjoy some beers and eat some tortilla or some typical Spanish tapas.

We also offer:

• Free maps
• Complimentary coffee, tea & yerba mate
• Hair driers
• Iron
• Laundry service (7€)
• Towels to rent (2€)


Please check our Things to Note and Policies before booking View House Rules

Overview

Stay at Sungate One and you'll find the best of Madrid right on the doorstep. If you're heading here for the first time, join one of our walking tours. As we know the city inside out, we can show you all the best spots to hit. Our roomy common area's always lively, and it's a great place to hang out with new friends. We even cook up free group dinners and organise pub crawls – so you can enjoy a hearty meal followed by a pint in the evenings. When you feel like kicking back, cook up something tasty in our guest kitchen before catching up on your favourite shows on cable TV.

Location

We're right in the heart of Centro, just around the corner from the main historical sites (plus some pretty epic nightlife). The Royal Palace of Madrid is a 12-minute walk from us and 7 minutes away you'll find the Plaza Mayor area, which is packed with restaurants and bars. Flying into Madrid-Barajas Airport? You can easily get to us on the metro. Jump on the 8 until you reach Nuevos Ministerios and then switch to the C3. Get off after one stop at Sol, and we're 3 minutes' walk away.

Rooms and Dorms

Our rooms are fully air conditioned, so you can stay nice and cool when the sun's hot. We've got mixed and female-only dorms to choose from, all with individual beds (not bunks). You'll find private lockers where you can securely store your backpack. Linen is free, and if you need a towel just give us a shout.

Extras and activities

Grab a free city map from reception and log on to the free Wi-Fi to get clued up on the best places to visit. When you feel like a quick cuppa, the tea, coffee and herbal brews are free too. If you've been travelling for a while, catch up on your laundry with our washing facilities.

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Reviews & Ratings

  • Value For Money 9.7

  • Security 9.9

  • Location 10.0

  • Staff 9.9

  • Atmosphere 9.7

  • Cleanliness 9.8

  • Facilities 9.7


Latest Reviews

  • 10.0

    Superb

    16 Mar 2020
    Me he quedado en muchos hostels y definitivamente este ha sido el mejor de todos! Rocío, Paulina, Yesica, Caro, Gabriel, Fede, Sylvani, Jhony y Lupe fueron los mejores. Son una familia increíble y lo hacen sentir a uno en una admosfera super cálida. Volvería a quedarme acá una y mil veces. La ubicación es excelente también. Pura Vida desde Costa Rica 🇨🇷 Mae, si sos tico definitivamente quedate acá! No te vas a arrepentir 🙌
    Costa Rica, Male, 18-24
  • 10.0

    Superb

    15 Mar 2020
    stayed during the corona outbreak when everyone was trying to leave the country. The staff (paulina) and volunteers did an AMAZING job keeping morale up when no one could leave the hostel due to quarantine. The atmosphere was super upbeat, and there was even a dance party after the free, homecooked dinner (thanks Lupe!) I only stayed for 12 hours while waiting for my flight home, but the hostel atmosphere was so great, it really took my mind off the uncertainty of the situation.
    USA, Male, 25-30
  • 10.0

    Superb

    10 Mar 2020
    I think it was the best hostel I've stayed in for a long time. Angel, the manager, is an absolutely fantastic guy and he did his best (and more) to make me (and others) feel good. They have excellent vibe - going out togethe with guests, passion for work and for helping us. Also, there are some nice free extras - free breakfast (actually pancakes, which is awesome of itself), free dinner, too (spaghettis). I literally can't think of a single bad thing about that place. Thanks!
    Poland, Male, 25-30
  • 10.0

    Superb

    09 Mar 2020
    Such a great place to stay! The staff was excellent and willing to help me navigate the city during my stay. It was a real family environment and I really enjoyed it.
    USA, Male, 18-24
  • 10.0

    Superb

    07 Mar 2020
    The hostel was very lively and had a very warm and welcoming atmosphere. Angel, the manager on duty while we were there, was very accommodating and even got us into our room early which was great after traveling for about 18 hours. At night there were drinking games and then the hostel goes out as a group, and Angel even went out with us! Everything was extremely clean and having the option of two free meals a day was excellent! If I’m ever back in Madrid and staying at a hostel, I will be here!
    USA, All Male Group, 25-30
  • 10.0

    Superb

    07 Mar 2020
    Was great as a solo traveler, met people to explore with right away and then met more at the family dinners and drinking party. Good location, very central. Don't need to get a metro card even, can just walk. Very friendly staff, Angel gave great recommendations. Nice that there weren't bunk beds, and had locker that could be locked. All around very good hostel!
    USA, Female, 25-30
  • 10.0

    Superb

    07 Mar 2020
    🌟🌟🌟🌟🌟Sungate One is the best hostel I have ever been, the atmosphere is incredible, the staff the best in the business and Angel is the master of hospitality. This is my home and I will always come back when in Madrid. Love you guys!!! 👌🏼
    USA, Male, 41+
  • 10.0

    Superb

    06 Mar 2020
    Great hostel!
    Belgium, Male, 31-40
  • 10.0

    Superb

    06 Mar 2020
    Ok, hear is the truth, a great hostel, why because, Free Spanish style breakfast, simple and good. Good renovation hot showers with good drainage, so you don’t stand in dirty water Extremely convenient location with easy access to see everything. You will not need a metro pass because of the location and easy of walking everywhere. The staff will give you all the information you need to get around. They do have laundry service, and unlike most places, they have a dryer that actually works
    USA, Male, 25-30
  • 10.0

    Superb

    06 Mar 2020
    One of my best stays in Madrid and I visit quite frequently. But I went this time just for a weekend and it was incredible. When we first arrive which was pretty late, the reception Angel had saved dinner for us which was so kind & delicious might I add. The hostel had literally tons of things to offer in duration of your stay. I got to meet so many people and hear about their adventures. Most of all the location is fantastic and the staff is unforgettable because they go above and beyond for u
    USA, Female, 18-24
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Facilities

Free
  • Free City Maps
  • Free City Tour
  • Free Internet Access
  • Free WiFi
  • Linen Included
General
  • Air Conditioning
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Hair Dryers
  • Hot Showers
  • Iron / Ironing Board
  • Microwave
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Towels Not Included
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Tea & Coffee Making Facilities
Entertainment
  • Wi-Fi


Awards

  • 2019

    2nd, Hostel Chain

  • 2019

    10th, Worldwide Small Hostel

  • 2019

    2nd, Best Small Hostel Chain

  • 2018

    1st, Best location

  • 2018

    1st, Country Winners Spain

  • 2018

    2nd, Continent Winners Europe

  • 2018

    1st, Worldwide Small Hostel

  • 2016

    2nd, Best Small Hostel Chain

  • 2016

    3rd, Continent Winners Europe

  • 2016

    3rd, Worldwide Small Hostel

  • 2015

    2nd, Best Small Hostel Chain

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