Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Your credit card will be charged for the first night's stay when cancelled within 48 hours of arrival or in case or no show.

Additional Terms and Conditions

We ask all guests to provide their IDs(ie.e Passports, Drivers License or HANZ 18+), upon check in.

Key deposits of NZ$20 in cash are required per key.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any minors are required to be accompanied by adult.
Minors are not allowed to stay in a dorm room by themselves.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 1 days in advance for Free Cancellation.
  • Great Location
  • Helpful Staff
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Property Description

RECEPTION HOURS: 07:00 AM-22:30 PM! Guests are required to show a VALID photo identification (Passport, NZ Driving Licence, 18+ or Kiwi Access ID) and credit card upon check-in. NZD 20 CASH KEY DEPOSIT REQUIRED DURING CHECK IN. Please note that all Special Requests are subject to availability and additional charges may apply. PROPERTY HOLDS THE RIGHT TO CHNAGE, MODIFY, CANCEL OR DENY any booking at any time. And, property is NOT liable to arrange any alternative accommodation if can NOT accommodate any booking for any reason. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result INCLUDING LIMITED RECEPTION HOURS (07:00 AM-22:30 PM). Please inform Surf 'N' Snow Backpackers in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. We are set in refurbished historic building just across from Sky Tower, Surf 'N' Snow Hostel offers budget accommodation in Auckland CBD (Central Business District). It features a 24-hour reception (due to COVID-19 our operations time 07:00 AM-22:30 PM) and a common lounge with cable TV and a pool table. Guests enjoy free WiFi in the reception area. All rooms are fitted with comfortable beds and include bed linen, pillows and a duvet. Surf 'N' Snow Backpackers offers a friendly environment, where guests can benefit from a semi-furnished shared kitchen. The hostel is situated in a central location, just moments away from shops, restaurants and bars. A travel desk is available to help further discover the area's attractions, such as the Harbour Bridge and Eden Park." View House Rules

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Reviews & Ratings

  • Value For Money 4.9

  • Security 5.8

  • Location 7.1

  • Staff 6.2

  • Atmosphere 4.2

  • Cleanliness 3.8

  • Facilities 3.4

Latest Reviews

  • 10.0


    11 May 2022
    The cheapest hostel for backpackers in the city center
    Malaysia, Male, 31-40
  • 8.6


    02 Jul 2022
    Loved the Guests they Great People. Staff very Good to Help. Place Clean at appropriate times. Im glad People who are Welcomed there are Friendly. Thars what matters. I Loved the Place.
    New Zealand, Female, 41+
  • 6.9


    26 May 2022
    Wonderful staff. Location could be awesome if the roads wouldn't be blocked due to some works.
    Kazakhstan, Male, 31-40
  • 6.6


    14 May 2022
    The price is cheap but for my room , it is noisy inside the house. However, other rooms may not be noisy, mine room was closer to the house electricity. Apart from that the house rule, and location is excellent. More importantly, the cost is very cheap. It might be luck for my room. I will come for my next trip and choose another convenient room.
    Ethiopia, Male, 41+
  • 5.1


    28 Jul 2022
    Everything is a bit old and outdated/in need of replacement. The beds are not really comfortable, the curtains are just a pole on little hooks, the kitchen is not easy to use. There is unfortunately lots of construction outside the building meaning that there is noise 6 days a week. They gave away my single room by mistake and gave me a dorm to myself instead but it was noisy because of the other guests in other dorms
    England, Female, 25-30
  • 4.9


    06 Aug 2022
    You pay what you get. Wouldn’t stay again. Only acceptable ratings due to location.
    Germany, Male, 31-40
  • 4.9


    09 Mar 2022
    Booked for the location, which is central and easy but parkings a hassle. Didn’t expect much but was still disappointed with the cleanliness.. especially with covid taking off at the moment. But it honestly isn’t just covid that you worry about staying here.. but I didn’t catch anything and I had a easy place to stay in for 2 nights. Didn’t brave the kitchen but bathroom was pretty rough.
    New Zealand, Male, 25-30
  • 4.3


    05 Jul 2022
    This was the dirtiest backpacker hostel I've ever been to. I booked a 4 bed dorm which i was told on arrival, didn't exist so was stuffed in a 10 bed dorm. After expressing dissatisfaction, i was moved to a 6 bed dorm. The sheets looked like they were not changed changed at all, the doonas even worse. The bathrooms and toilets were horrendous. The wi-fi is terrible in every part of the hostel but the reception area. The kitchen is super unhygienic with crockery, pots and pans available on demand
    Australia, Female, 31-40
  • 4.0


    10 Jul 2022
    Location is great however hostel world provided me with a private room with an ensuite. When arriving at the hostel they told me they don't even have private rooms with ensuites and no partial refund was given as it was "hostel world fault" according to them. The whole building stinks , needs renovated badly. Mattresses are super then and the pillow felt like it was 10 years old. For $80 a night it was not worth it ESPECIALLY as I thought that was the price for a private ensuite.
    Scotland, Female, 25-30
  • 2.9


    16 Aug 2022
    I really didn't like this hostels. One of the worst I've been. The room is big, old, with no private place or storage available. The bed are... well let just say that I had an horrible night. Facilities were not clean and again, lack of privacy. The only good thing was the localisation of this hostels.
    Belgium, Female, 25-30
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  • Free City Maps
  • Linen Included
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Common Room
  • Cooker
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Iron / Ironing Board
  • Jobs Board
  • Microwave
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • Board Games
  • Pool Table