Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Your credit card will be charged for the first night's stay when cancelled within 48 hours of arrival or in case or no show.

Additional Terms and Conditions

We ask all guests to provide their IDs(ie.e Passports, Drivers License or HANZ 18+), upon check in.

Key deposits of NZ$20 in cash are required per key.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any minors are required to be accompanied by adult.
Minors are not allowed to stay in a dorm room by themselves.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 1 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
  • Good Cleanliness
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Property Description

Located a minute from Skytower, multilingual reception team, 24/7 reception, no bars on site, security locks lockable storage box in the dorms, Wi-Fi access in all rooms. One-hour free internet is exclusive for guests who book a bed or a room through Hosteloword, and 500MB free WiFi for anyone who stays with us for a week or longer.

Our friendly staff at the reception will always be happy to assist you and provide you with extensive information that will guide you to the best places to see, eat and shop around the city.

Our well-trained staff at the travel desk will also help you arrange all of your travel needs in New Zealand. They will also be happy to make transport bookings for buses, trains, ferries and rental cars as well as all tour bookings for your adventures and excursions.

You'll love our newly refurbished, beautiful historic building with high ceilings and polished wooden floors. All of the rooms and amenities are brand new and spotless.

We promise to make your stay comfortable, enjoyable and memorable and provide excellent services with high standards.

Book now, and be sure to experience the difference at Surf 'n' Snow!! View House Rules

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Reviews & Ratings

  • Value For Money 6.7

  • Security 7.0

  • Location 8.0

  • Staff 7.3

  • Atmosphere 5.0

  • Cleanliness 6.3

  • Facilities 6.3

Latest Reviews

  • 10.0


    28 Mar 2021
    The location was 2mins walk from the Intercity bus station, located at the Auckland SkyTower. A further 5mins walk to the downtown ferry terminal, and the Britomart Bus and Train station. The facilities were lovely, allowing a good sleep in before catching a morning bus.
    New Zealand, Male, 41+
  • 8.6


    01 Feb 2021
    Is it the ideal hostel for your Auckland long weekend trip with your mum? No. It's basic with plenty of long termers, not brilliant kitchen, no chill out space or much atmosphere. But it's a bed and a hot shower within spitting distance of the sky tower for less than $12 a night. If that's what you're after then it's perfect.
    England, Female, 18-24
  • 7.7

    Very Good

    31 Jan 2020
    The hostel was dirty and the kitchen was covered in flies. The staff were really nice though.
    Ireland, Female, 18-24
  • 7.7

    Very Good

    12 Jan 2020
    Es el hostel mas económico y mejor ubicado. Realmente las camas son bastante incómodas, si solo estas de pasada esta bien. Los baños excelentes! Muy limpios. Tal vez mucho calor en las habitaciones. No he visto la cocina. El staff bien y amable!
    Argentina, Female, 25-30
  • 7.4

    Very Good

    17 Jan 2020
    The shower room is disgusting.
    England, Male, 18-24
  • 6.6


    15 Jan 2021
    It's alright. Bit outdated, but the staff are friendly. All good for a cheap bed in the central city.
    New Zealand, Male, 25-30
  • 6.6


    14 Jan 2021
    The location and price of this hostel is very good but it is very neglected, without maintenance. Outside the hostel there is a very noisy construction site. hostel to spend just one night.
    Argentina, Female, 25-30
  • 6.3


    27 Jan 2020
    Was very unimpressed by the staff. We came in early and had notified about check in time but were told we couldn’t check in till 1pm, which wouldn’t work for us. We were forced to keep our bags on us all day. We were told that they would call us at 10am and we could drop our bags off but they never called us. In the morning when we were checking out there was no one at reception and we were in a rush to catch a bus back to Wellington. Disappointing service.
    New Zealand, Female, 18-24
  • 5.4


    14 Jan 2020
    My Bed was not made either cleaned. There was no Lockers in the room. The room was a mess and the bathroom was not clean. The location is definitely a plus tho.
    Germany, Female, 18-24
  • 2.0


    01 Feb 2021
    This hostel is gross. The sheets had stains on them there were no proper mattresses just foam pad. The bottom of the bed was digging into me. The pillows were yellow. There was no air conditioning our window was wide open and at night the cars on the street were old and bright lights. I would not recommend staying here. There was construction in front so no where to park load and unload suitcases. They didn’t even bother to vacuum before we arrived. Go somewhere else!! The washroom was on the ot
    Canada, Female, 18-24
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  • Free City Maps
  • Linen Included
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • DVD's
  • Pool Table