Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Your credit card will be charged for the first night's stay when cancelled within 48 hours of arrival or in case or no show.

Additional Terms and Conditions

We ask all guests to provide their IDs(ie.e Passports, Drivers License or HANZ 18+), upon check in.

Key deposits of NZ$20 in cash are required per key.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any minors are required to be accompanied by adult.
Minors are not allowed to stay in a dorm room by themselves.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 2 days in advance for Free Cancellation.
  • Wonderful Location
  • Brilliant Staff
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Property Description

Located a minute from Skytower, multilingual reception team, 24/7 reception, no bars on site, security locks lockable storage box in the dorms, Wi-Fi access in all rooms. One-hour free internet is exclusive for guests who book a bed or a room through Hosteloword, and 500MB free WiFi for anyone who stays with us for a week or longer.

Our friendly staff at the reception will always be happy to assist you and provide you with extensive information that will guide you to the best places to see, eat and shop around the city.

Our well-trained staff at the travel desk will also help you arrange all of your travel needs in New Zealand. They will also be happy to make transport bookings for buses, trains, ferries and rental cars as well as all tour bookings for your adventures and excursions.

You'll love our newly refurbished, beautiful historic building with high ceilings and polished wooden floors. All of the rooms and amenities are brand new and spotless.

We promise to make your stay comfortable, enjoyable and memorable and provide excellent services with high standards.

Book now, and be sure to experience the difference at Surf 'n' Snow!! View House Rules

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Reviews & Ratings

  • Value For Money 6.8

  • Security 6.9

  • Location 8.8

  • Staff 7.1

  • Atmosphere 5.1

  • Cleanliness 5.3

  • Facilities 4.4

Latest Reviews

  • 9.1


    31 Oct 2019
    Location was fantastic, and generally clean. Facility could use a paint, but otherwise was what we needed
    Australia, Female, 31-40
  • 7.7

    Very Good

    31 Jan 2020
    The hostel was dirty and the kitchen was covered in flies. The staff were really nice though.
    Ireland, Female, 18-24
  • 7.7

    Very Good

    12 Jan 2020
    Es el hostel mas económico y mejor ubicado. Realmente las camas son bastante incómodas, si solo estas de pasada esta bien. Los baños excelentes! Muy limpios. Tal vez mucho calor en las habitaciones. No he visto la cocina. El staff bien y amable!
    Argentina, Female, 25-30
  • 7.4

    Very Good

    17 Jan 2020
    The shower room is disgusting.
    England, Male, 18-24
  • 6.3


    27 Jan 2020
    Was very unimpressed by the staff. We came in early and had notified about check in time but were told we couldn’t check in till 1pm, which wouldn’t work for us. We were forced to keep our bags on us all day. We were told that they would call us at 10am and we could drop our bags off but they never called us. In the morning when we were checking out there was no one at reception and we were in a rush to catch a bus back to Wellington. Disappointing service.
    New Zealand, Female, 18-24
  • 6.0


    31 Oct 2019
    Would have been nice to know that the kitchen doesn't have any plates, glasses or cutlery...
    Switzerland, Female, 18-24
  • 5.7


    25 Dec 2019
    Staff was not welcoming, the bathroom only had one shower which didn't have a showerhead, also most of the people staying there appeared to be long term residents who lived there permanently and no wifi in rooms.
    USA, Female, 18-24
  • 5.4


    14 Jan 2020
    My Bed was not made either cleaned. There was no Lockers in the room. The room was a mess and the bathroom was not clean. The location is definitely a plus tho.
    Germany, Female, 18-24
  • 4.9


    09 Jan 2020
    Get some better beds. Your beds are horrible. How can anyone have a good trip without good sleep? Why not just leave the kitchen cooking utensils in the kitchen? Is thievery really such a big issue? Also, people going in and out of the room until 2am ... WTF. No respect. Hostel should set quiet hours after 11.
    USA, Male, 31-40
  • 4.9


    13 Dec 2019
    They don't provide any plates, bowls, cups or cutlery so before booking make sure you buy your own. If you need pots and pans you need to borrow them from reception on 1st floor, and since the kitchen is in the basement and the lift doesn't go there, prepare to do heaps of stairs during your stay. Reception is left unattended for up to half an hour sometimes, so if you need kitchenware during those times, bad luck, stay hungry. And if that's not enough I really hope you enjoy cold showers.
    Italy, Male, 25-30
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  • Free City Maps
  • Linen Included
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
  • DVD's
  • Pool Table