Hostelworld.com

Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through Hostelworld.com you agree to the following terms and conditions as set by Hostelworld.com and as set by the hostel in question.

  • In order to make a group reservation on Hostelworld.com it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • Hostelworld.com are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card on arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

Your credit card will be charged for the first night's stay when cancelled within 48 hours of arrival or in case or no show.

Additional Terms and Conditions

We ask all guests to provide their IDs(ie.e Passports, Drivers License or HANZ 18+), upon check in.

Key deposits of NZ$20 in cash are required per key.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Additional Info:

Any minors are required to be accompanied by adult.
Minors are not allowed to stay in a dorm room by themselves.

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

1/6
Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
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Property Description

Located a minute from Skytower, multilingual reception team, 24/7 reception, no bars on site, security locks lockable storage box in the dorms, Wi-Fi access in all rooms. One-hour free internet is exclusive for guests who book a bed or a room through Hosteloword, and 500MB free WiFi for anyone who stays with us for a week or longer.

Our friendly staff at the reception will always be happy to assist you and provide you with extensive information that will guide you to the best places to see, eat and shop around the city.

Our well-trained staff at the travel desk will also help you arrange all of your travel needs in New Zealand. They will also be happy to make transport bookings for buses, trains, ferries and rental cars as well as all tour bookings for your adventures and excursions.

You'll love our newly refurbished, beautiful historic building with high ceilings and polished wooden floors. All of the rooms and amenities are brand new and spotless.

We promise to make your stay comfortable, enjoyable and memorable and provide excellent services with high standards.

Book now, and be sure to experience the difference at Surf 'n' Snow!! View House Rules

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Reviews & Ratings

  • Value For Money 6.0

  • Security 7.3

  • Location 9.3

  • Staff 8.0

  • Atmosphere 6.0

  • Cleanliness 5.3

  • Facilities 3.3


Latest Reviews

  • 10.0

    Superb

    06 Jul 2018
    I thoroughly enjoyed my time here; the staff and the people make this place truly one of the best places to stay in Auckland
    Germany, Male, 25-30
  • 9.1

    Superb

    31 Oct 2019
    Location was fantastic, and generally clean. Facility could use a paint, but otherwise was what we needed
    Australia, Female, 31-40
  • 6.6

    Good

    10 Apr 2019
    We enjoyed our stay as it was very close to our event. However the showers on our floor were cold 2 days in a row We were a bit annoyed that we had to remove all our belongings from our room for a whole day while it was fumigated We were concerned that hand rails on stair wells were badly in need of repair and the smoke alarm in one of rooms was very dodgy (?OSH) Overall it was a pleasant experience
    New Zealand, Female, 41+
  • 6.3

    Good

    11 Dec 2018
    Great location, room was very dirty however
    Ireland, All Male Group, 18-24
  • 6.0

    Good

    31 Oct 2019
    Would have been nice to know that the kitchen doesn't have any plates, glasses or cutlery...
    Switzerland, Female, 18-24
  • 4.9

    Rating

    06 Jul 2018
    Would not recommend to anyone, rooms were gross and dirty. Elevator wasn’t working properly. The only good thing was the location
    Australia, Female, 18-24
  • 4.6

    Rating

    06 Jul 2018
    You pay for what you get, rooms are really cheap but the staff don’t really know what they’re doing, security is up to you, it seems the staff let anyone stay including old men who follow the younger girls around and stare at them. But worst of all is that they literally DO NOT CLEAN the rooms. It was soo grotty even for hostel standards! We changed hostels cause the vibes were just not good!
    Australia, Female, 18-24
  • 4.3

    Rating

    16 Oct 2019
    The room had no window and the sheets were very Dirty when we arrived. The staff changed them on request though. But wouldn‘t book it again!
    Germany, Female, 25-30
  • 3.1

    Rating

    02 Nov 2018
    Utterly horrendous , disgusting and a hazard to anyone's health .
    Malta, Female, 25-30
  • 2.9

    Rating

    24 Jul 2018
    This place was disgusting! There was mould all over the bathroom, the toilet seat was on the floor, the beds were covered in bed.m bugs and the floor was sticky! I paid extra to stay in an all female room but that didn’t make my stay any better. I had stuff stolen from my bag and when I went to report it to the staff, the receptionist who was clearly high (red eyes) laughed in my face. It was quite easy for someone to steal from me seeing as the door hardly locked. Do not waste your money here!!
    Scotland, Female, 18-24
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Facilities

Free
  • Free City Maps
  • Linen Included
General
  • BBQ
  • Book Exchange
  • Breakfast Not Included
  • Cable TV
  • Card Phones
  • Common Room
  • Elevator
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Jobs Board
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
Services
  • 24 Hour Reception
  • 24 Hour Security
  • Currency Exchange
  • Fax Service
  • Housekeeping
  • Internet Access
  • Late check-out
  • Laundry Facilities
  • Luggage Storage
  • Postal Service
  • Reception (limited hours)
  • Tours/Travel Desk
  • Towels for hire
Food & Drink
  • Vending Machines
Entertainment
  • DVD's
  • Pool Table


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