Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Superb Staff
  • Fantastic Cleanliness
Read all reviews

Property Description

In our Tenerife hostel you can book private or shared rooms. We have a fully equipped kitchen, terrace and chill out areas, laundry room, Wi-Fi internet connection, bicycle and surf board hire services, and parking if you need it. Our team will help you with any recommendations you need and, if you like, they can also help you plan activities. We will do our best to ensure that when you return home, you have great memories and feel that you have made the most of your holiday in Tenerife.

Tenerife Experience Hostel is in a fantastic location, very close to La Granja Park and the bus station. It is a quiet residential area of Santa Cruz de Tenerife, but is only a 5 minute walk from the main leisure areas of the city. The location is ideal for relaxing as it is set back from the bustle of the livelier streets. The area is very well connected and has numerous nearby places of interest.

Our double room has a double bed, in the style of the most traditional hotels. It is perfect for couples. You can enjoy the relaxed atmosphere of our hostel and all the communal areas and, at the same time, have all the privacy you like while you discover the magic of the island. Mixed bedrooms for four people. You can book them privately or share a bedroom with other travellers if you prefer to travel solo. Each bedroom consists of two very comfortable and sturdy bunk beds. The bedrooms are equipped with individual lockers so that each guest has private space to store their Mixed rooms with space for six people. These are spacious and bright bedrooms, where you can enjoy restful sleep after spending the whole day exploring Tenerife. Each bedroom is equipped with three comfortable bunk beds and lockers where you can safely store your belongings. You can book individual beds and share a room with other travellers or book the entire room for private use

Tenerife Experience Hostel Policies and Conditions

Cancellation policy: 72h before arrival. (less Christmas, New Year and Carnival. For these dates it will not be possible to cancel. The Hostel is entitled to charge 50% of the total stay at the time of booking).

Check in from 11:00 AM to 11:30 PM .
Check out at 11:00 AM

Payment upon arrival by cash, credit cards, debit cards.
This property might charge your credit card, in order to confirm your reservation.

Taxes included.
Breakfast included.


The reception service is open from 08.00 to 13.00 and from 14.00 to 24.00


You must provide identification in the form of a DNI or an original, valid passport. We reserve the right to cancel bookings if the information provided is false or incorrect.


School children and under 18s must always be accompanied by adults. Groups of children must be indicated at the time of booking.


If any guest causes damage, Tenerife Experience Hostel reserves the right to charge the full amount of the costs relating to the damage caused.

Payment and Cancellation

The total amount for the stay will be paid at the time of booking. During this process you can also consult our cancellation policy.

Access and use of beds

Sharing a single bed with other people is not permitted, nor is bringing people to the hostel who are not hostel guests.

Smoking Areas

Smoking is not permitted inside the hostel or in the bedrooms. Smoking is only permitted on the terrace, provided that you this doesn’t upset other guests.


Although we love animals, in order to promote relaxation and social harmony, at Tenerife Experience Hostel we don’t accept pets.

Termination of Stay

We reserve the right to terminate the stay of any guest who does not respect the rules and other guests, without being liable for any refund or compensation.
No curfew. View House Rules

Check Availability

Reviews & Ratings

  • Value For Money 8.9

  • Security 9.4

  • Location 9.7

  • Staff 10.0

  • Atmosphere 8.9

  • Cleanliness 9.7

  • Facilities 8.0

Latest Reviews

  • 10.0


    02 Aug 2019
    This was the first time I’ve stayed alone in a hostel and I felt very welcome, safe, and comfortable. The staff and volunteers are really friendly and helpful, and the facilities are very clean. It’s in a great location, only a short walk from everything in the city. Would stay here again if I return to Santa Cruz.
    England, Female, 18-24
  • 10.0


    25 May 2019
    Muy bonito hostal cerca de todo, muy limpio y organizado el personal es el mejor muy atento a Las necesidades requeridas, se los recomiendo 100 %
    Venezuela, Male, 31-40
  • 10.0


    26 Oct 2018
    Awesome place - exactly what was needed!
    England, Male, 31-40
  • 9.7


    06 Apr 2019
    Really warm welcome by the Italian receptionist! Though they were out of big towels and he forgot my breakfast as I told him I was leaving at 7am.. But the place is crean and nice so no complaint.
    France, Female, 25-30
  • 9.1


    21 Jun 2019
    This is not the party hostel you are looking for. A quiet hostel where nothing really happens. But a great, clean and nice place for money.
    Hungary, Male, 31-40
  • 8.6


    29 Dec 2018
    This hostel is super fresh, bright and looks new. I loved the little balcony off my room - wasn’t too bothered about the fact that other rooms had access to the same balcony and therefore my room as there were lockers. Really appreciated the free breakfast and all the advice I got from the staff. :)
    Wales, Female, 18-24
  • 8.3


    20 Jun 2019
    It was a lovely stay. The location is good to walk in 10min to the city centre. Warm welcome and good assistance by the cheerful staff.
    Spain, Female, 25-30
  • 8.3


    15 Mar 2019
    Newer hostel that is clean and comfortable. The breakfast is a nice touch. Location is only 10 min from Santa Cruz bus station. I was there for only 1 night so I didn’t get to really experience the hostel fully but it had a good first impression. I did have one issue but it was sorted quickly with one email.
    Canada, Female, 41+
  • 8.0


    09 Nov 2018
    Nice place, location a little far from the center (20 mins to walk) however good security and helpful staff. Not a party place.
    England, Male, 25-30
  • 7.4

    Very Good

    05 Mar 2019
    This hostel was well located for the Santa Cruz carnival. The staff were friendly and the place has great murals. I also liked the roof terrace and the breakfast. The rooms and bathrooms are basic. No individual lights for each bunk bed which meant the main light was turned on and off through the night. You receive a key to a locker in the room but no key to the room itself. The bathrooms were ok but the cleaning supplies were left out in there so a mop was left by the shower.
    England, Couple, 31-40
Read all reviews


  • Free Breakfast
  • Free WiFi
  • Towels Included
  • Book Exchange
  • Card Phones
  • Dryer
  • Hot Showers
  • Outdoor Terrace
  • Bicycle Hire
  • Late check-out
  • Luggage Storage
  • Reception (limited hours)
Food & Drink
  • Vending Machines