Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

Cancellation / No Show & Reduction in Numbers Policy

A cancellation fee will be charged in case of cancellation six weeks prior to arrival. The amount will be the balance of the amount already charged. In case of a no show, the entire amount will be charged from your credit card.

Additional Terms and Conditions

We require 50% of the balance due in order to guarantee your group booking.
We will contact you for payment once we receive your booking.

The following group types are not accepted by this hostel: Stag/Hen/Bachelor Party If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.

Book more than 31 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Welcome to, “The ASH-Antwerp”! A unique concept in the heart of Antwerp (Belgium) providing you with the ultimate flexibility in accommodation at great value!
We are a hostel with modern design, which opened in 2014. Offering dormitories from 3 to 18 guests as well as private double/twin rooms!
Here at “The Ash!”, we’ve got what you’re looking for!

In addition, we also provide free high-speed internet throughout the building, a state-of-the-art communal kitchen, free daily walking tours, a games area, a social common room, a lovely garden, a library and a reception team who are always happy to help with anything that might make your stay just that much more enjoyable in our diamond of a city!

The ASH-Antwerp is very centrally located with the main shopping street (De Meir), and Antwerp's award-winning train station (Centraal Station), being just a stone's throw away or a 5 min walk! In addition, we are a brisk 10 - 15-minute walk from famous Antwerp attractions such as The MAS Museum, The Cathedral of Our Lady, The Red Star Line Museum, Grote Markt, Rubens House, Museum of Modern Art, Antwerp Zoo, Stadspark Antwerpen and De Koninck Brewery just to name a few….

From Antwerp you can also easily visit Bruges, Brussels or Gent as well as Leuven, Mechelen and Lier for a unique day trip by Train or Bus!
In addition, Antwerp is a very convenient stop between Paris, Amsterdam, and London as we are on the Thalys train line and at a short distance from the Eurostar station in Brussels-South.

Why should you stay at, “The ASH-Antwerp?”
Why wouldn’t you…? From our strategic location to our modern well-equipped rooms to our competitive prices, everything about The ASH has been carefully thought through to make your stay as enjoyable as possible.

Set to the backdrop of this beautiful city known as the diamond capital of the world, we try our best every day to make your stay as comfortable and carefree as possible.

As we are a group of international travellers ourselves representing all four corners of the globe, we understand your expectations and try to anticipate your needs before even you think about them.

Please note:
●Valid Passport, Belgian or Dutch Drivers license alternatively a government issued European ID Card is required to check-in
● Guests will only be allowed to check-in if the name on the ID also matches the name on the reservation. However, exceptions can be made if an email is sent by the lead booker well in advance to the arrival date (min 48 hrs)
● Guests can check-in from 14:00 until 18.00
●A free luggage storage room is available for all guests to place their belongings if they arrive earlier than 15.00
● Check out is no later than 11.00am. Any unauthorised (prior agreed/booked) late checkouts can be subject to an additional fee of 50-100% of the daily rate
● Note that all dorms are mixed unless a female only dorm is booked
● Reservations and Check-in cannot be accepted by anyone under 18 years of age, unless they are accompanied by an adult over 18 years of age and are in possession of a letter from the parents/legal guardian agreeing to these terms as well as have a copy of the parents/legal guardian’s ID If these terms are not met, the guest(s) in question will be refused check-in and no refund will be given
● When booking a bed(s) in a dorm room, the hostel cannot guarantee that guests travelling together will be staying in the same room. We suggest either booking a private room/whole dorm or sending us an email when booking is made to request this.
● For stag/hen parties, please contact us directly. The ASH reserves the right to deny entry to anyone who behaves in a way that negatively impacts our other guests stay. Please also be aware, stag/hen parties will be required to provide a copy of all members ID’s as well as leave a valid credit card to be used as a deposit.
● In the event of Force Majeure (governmental action; fire; flood; earthquake; power failure; riot; explosion; embargo, transportation interruption of any kind; terrorist attack; acts of God…) affecting your booking, the Hostel cannot be held liable should your stay not be possible. Full payment is still expected, and alternative dates will be provided to which the already paid funds can be transferred.

The ASH Terms and Conditions:
Cancellation policy: 30 days before arrival. In case of a late cancellation or No-Show, you will be charged the first night of your stay. We will charge the first night, 2 days prior to arrival in order to guarantee reservation.

Non-refundable reservations: Bookings are non-refundable and non-adjustable from the time the reservation is made. Booking will also be charged immediately after it is confirmed. In case of a late cancellation or No-Show, you will be charged for the entirety of your stay.

Check in from 14:00 to 18:00.
Check-in kiosk: 24h/24h self check-in
Check out before 11:00. Later check-out can be requested and subject to availability granted at an additional payment of 50% until 14:00. Later than 14:00 would incur an additional night charge at the daily applicable rate.

If you are looking for a twin room, please reserve a, “Standard Double” and send us an email requesting this.

All city taxes are included.

The maximum stay policy is 14 days within a 6-month period. For anything longer than this, please contact the hostel directly.
For bookings over 8 people, please contact the hostel directly. Our Groups Team will assist you with your booking and any additional requirements.


● Towels are available to rent from reception at the rate of €2,00. Please note, all private double/twin rooms come with towels included.

● Soap and shampoo are available to buy from reception at the rate of €3,00. Please note, all private double/twin rooms come with soap and shampoo included.

● Pad-locks are available from reception for a €5,00 deposit, however, we do recommend you bring your own though as these are in limited supply. View House Rules

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Reviews & Ratings

  • Value For Money 8.3

  • Security 8.9

  • Location 9.3

  • Staff 8.8

  • Atmosphere 7.6

  • Cleanliness 8.5

  • Facilities 7.7

Latest Reviews

  • 10.0


    27 Dec 2019
    The hostel is very comfortable and clean. The room was really cozy and the atmosphere was quite friendly. Overall, I loved the hostel and will be my first option when I visit for next time.
    Nepal, Female, 25-30
  • 9.7


    09 Mar 2020
    No complaints! Staff were all lovely, was staying in one of the large rooms which had good shower and toilet facilities. All very clean. Atmosphere was laid back and friendly, it was not too busy (maybe it would be more so if I did not visit just before the Covid-19 sagas really took hold)
    England, Female, 25-30
  • 9.1


    18 Jul 2020
    Super friendly staff. I went after the coronavirus limitations were lifted for the Weekend So there wasn’t many people and not much of an atmosphere. But I appreciate how much the staff is focused on safety of the customers
    India, Male, 41+
  • 9.1


    17 Feb 2020
    Nice clean bedrooms and bathrooms in a good location. Breakfast for 6 Euro was simple and nice.
    Ireland, Couple, 25-30
  • 8.3


    31 Jan 2020
    At first, the hostel was really easing on the eye, although the road to the hostel was not. But it doesn’t take away the good parts about the hostel. The staff are super friendly and had a great time meeting people from all around the world. Incidentally, was there on my birthday so the person at the bar (Fabian) was more tham happy to provide me with a drink. So sweet of him. Overall, a nice pleasant stay. Recommend it for short trips.
    India, Male, 25-30
  • 8.3


    13 Jan 2020
    It was an alright place to stay for a night or two. It was more bare bones with the rooms compared to other hostels that I stayed at. The bed light was not working, there was no outlet for me to use nearby, and lockers were on the smaller side. Reception told me that I had to get soap from outside for the laundry. The common areas on the ground floor are nice though. Not many other choices in Antwerp so overall its a solid place to stay.
    USA, Male, 18-24
  • 8.3


    02 Jan 2020
    The ASH was a great place to stay - well situated near the Antwerp Centraal train station and a short walk from the Antwerp city centre. Staff were very friendly and the beds were comfy. Glad to have personal lockers in our rooms and a clean shower/bathroom. The heating unit in our room was difficult to shut off, so we had a couple warm nights. Overall would definitely recommend!
    USA, Female, 25-30
  • 6.6


    03 Jan 2020
    Soulless hostel for the masses. There were no chairs or table in my dorm-room, the bunk beds are made of flimsy steel and the bathroom modern and clean but also impractically designed. The library is a nice touch but could use a little more sound isolation from the lounge / dining room. I guess the hostel is ok if you are just looking for a place to lay your head, but it could really do with a little more cozy atmosphere.
    Germany, Male, 25-30
  • 6.3


    08 Dec 2020
    Standard hostel. Check-in was not good, never received an email with the code for the door and the volunteer didn't pick up the phone only got in because of another guest, pure luck. Ok mattress, thin duvet, no mattress cover only a thin sheet. No handsoap or sanitizer. Cleanliness was okay. Bring your own lock for lockbox in room. Security is ok. Location is great. If you can afford to pay 5-10 euro more per night please do yourself a favor and book something else.
    Denmark, Male, 31-40
  • 4.9


    16 Jul 2021
    In the dorm bathrooms: no hand soap, no hand towels or hand dryers. No hot water in the showers, very cold. The lockers were very small. No towel rental service. No stickers or pens to label your food. Good for private rooms maybe, but management clearly hasn't thought through the most basic needs of people staying in dorm beds and has no idea how to run a hostel. Very limited reception hours (10am - 8pm). Centrally located, but it's on a major street near a major plaza, very loud all night.
    USA, Male, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Dishwasher
  • Elevator
  • Flexible NRR
  • Fridge/Freezer
  • Hair Dryers
  • Hair Dryers For Hire
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Security Lockers
  • Self-Catering Facilities
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Security
  • Bicycle Hire
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Reception (limited hours)
  • Towels for hire
Food & Drink
  • Bar
  • Cafe
  • Meals Available
  • Tea & Coffee Making Facilities
  • Vending Machines
  • Foosball
  • Games Room
  • Pool Table
  • Wi-Fi