Group Booking Terms and Conditions

Because you are making a Group Booking, there are additional Terms and Conditions that apply. Please read them and click 'I Accept' below to continue with your booking

General Group Booking Terms

By making a group reservation through you agree to the following terms and conditions as set by and as set by the hostel in question.

  • In order to make a group reservation on it is necessary to pay a deposit. The balance is due directly to the hostel according to their payment conditions.
  • The booking deposit is non-refundable.
  • Please note that any cancellations must be notified directly to the hostel at least 24 hours in advance of your scheduled arrival date, unless otherwise stated in the hostel's conditions.
  • are not responsible for changes or amendments to your reservation once it has been processed. All correspondence with regard to changes to your booking need to be dealt with directly with the hostel.
  • Cancellations for reservations must be made directly with the hostel and must conform with the individual hostels cancellation policy (see below)
  • It is your responsibility to pay the balance of your accommodation cost to the hostel in accordance with their payment conditions (see below). Failure to do so may result in your reservation being cancelled by the hostel.
  • Individual hostels may have special booking conditions relating to group stays, please read the hostel booking conditions carefully before making your reservation.

Hostel Specific Terms & Conditions

The remainder of the amount due will be charged to your credit card ???? Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.

The following group types are not accepted by this hostel: Holiday with Friends, Junior / Primary School, High / Secondary School, College / University, Business Trip, Stag/Hen/Bachelor Party, Sports Group, Cultural Group If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel."

Any cancellations resulting from agreement to these terms and conditions under false pretences will result in loss of deposit.


The Bristol Wing

Book more than 7 days in advance for Free Cancellation.
  • Perfect Location
  • Marvellous Staff
  • Excellent Cleanliness
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Property Description

Newly opened in January 2018, The Bristol Wing was built in the refurbished Grade II listed old police headquarters in the heart of Bristol City Centre. We have a mix of private, ensuite and dorm rooms with great communal spaces on the ground floor and an award winning cafe on site offering tasty breakfast, great coffee and a super fresh lunch menu.

Our ethical and environmental credentials are second to none. We have a newly refurbed building designed to minimise our negative impact on the world (solar panels, high levels of insulation, double glazed windows etc). All of our food is sourced locally and we offer opportunities for young people to gain valuable work skills and experience.

The Bristol Wing is owned and managed by YMCA Bristol as a social enterprise - so any profits we make are reinvested in supporting young people who are homeless in the city.

The Bristol Wing is slap bang in the middle of Bristol City Centre. We are a stone’s throw from Bristol Bus Station, 20 minutes’ walk from Temple Meads Railway Station and only meters away from local bus stops. Bristols best shopping is on the door step, whether you want the independent shops of Park Street and Clifton, the big name brands in Cabot Circus or quirky market stalls in St Nicholas's Market, we're with walking distance. Bristol's historic harbour side is only ten minutes’ walk.

Ideally suited to single travellers, couples and families we have a mixture of rooms including dorm rooms, double rooms and family rooms - some with shared bathrooms and some ensuite.

The Bristol Wing Policies and Conditions:

Check in from 15:00 to 23:00.
Check out from 01:00 to 10:00.

Photo ID and card details are required on check in.

Cancellation policy: 72h before arrival. If 72 hours notice is not given you will be charged in full for your room and the entirety of your stay. Payment upon arrival by cash, credit cards, debit cards. This property might pre-authorize your credit card.

No Stag or Hen Parties

Taxes included.
Breakfast not included.

Reception: 24/24h.
Child friendly.
The maximum period of stay is of 14 days.
All under 18 year old guests must be accompanied by an adult. Where the under 18 year old guest is staying in a shared dormitory the over 18 year old must be staying in the same dormitory.

Please note groups of 6 or more will not be accepted at the hostel, other than from a constituted group by prior agreement. View House Rules


Fun fact about The Bristol Wing: we're based in a Grade II-listed old police headquarters. But don't worry, we're super fun and friendly! We recently renovated with a focus on being ethically and environmentally sound, so we can have as positive an impact on the world as possible – think solar panels, insulation, double-glazing. And all the food sold in our on-site café is locally sourced (though we've also got a small kitchen if you prefer to make your own snacks). We're owned by YMCA Bristol as a social enterprise, so all our profits go to supporting homeless young people in our city – how cool is that?


We're right in the heart of Bristol, so if you're coming from the airport you can take the Bristol Airport Flyer bus to Bristol bus station – from there we're just a 3-minute walk. If you're arriving by train, we're a 20-minute walk from Temple Meads station. Bristol's best shopping is all within a 15-minute walk, whether you want indie shops, big-name brands or quirky market stalls. Be sure to pick up a free city map from reception to get your bearings quickly.

Rooms and Dorms

We've got a mix of dorm rooms and private rooms, some with en-suites – whatever you choose, you'll get bed linen for free. Complimentary Wi-Fi is also included, and you'll have a security locker to keep your electronics safe. Getting around with your luggage is super-easy too, as we have an elevator to all floors.

Extras and activities

If you're looking to relax after a day on the Harbourside – or a long night in Bristol's nightlife quarters – head over to one of our common areas for some downtime. There's plenty of comfy seating to lounge on, so check out our book exchange to find your new favourite read. There're also board games if that's more your style.

View House Rules

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Reviews & Ratings

  • Value For Money 8.6

  • Security 9.2

  • Location 9.5

  • Staff 8.8

  • Atmosphere 8.3

  • Cleanliness 8.1

  • Facilities 8.2

Latest Reviews

  • 10.0


    13 Aug 2019
    Was a great place. Very friendly staff. Actually went out of there way. In Bristol this is the place to stay. Found it from the directions no problem, that doesn't happen that often. Room was clean, as well the washrooms were great. Nice glass elevator.
    USA, Male, 41+
  • 9.7


    04 Aug 2019
    Ticks every box! Comfy, clean, well run backpackers with a friendly atmosphere & helpful staff. We stayed with our 4 young kids & they loved it! Thank you!
    Ireland, Female, 41+
  • 8.6


    11 Aug 2019
    Bristol wing was an interesting stay. The Hostel itself is very nice and has alot of potential but is populated with very unique people and the staff are nice but not the most effective or informative. I would stay here again but it was a new experience, Bristol as a whole was unique.
    USA, Male, 18-24
  • 8.0


    04 Aug 2019
    Hostel was fine if not brilliant
    Australia, Male, 25-30
  • 6.9


    16 Aug 2019
    At first sight, the hostel looks good. The kitchen is well equipped,modern and clean. The receptionist with pink hair was friendly. However they're the only positives.To pay 30 pounds for a 10 bed dorm is mental, but to then have to make your own bed is a joke. The breakfast is FOUR POUNDS and is literally cereal and toast, and then towel rental being 3 pounds is extortionate when you consider you've paid 30 quid already.Way too overpriced,takes the pi** to be honest.Really hope staff paid well.
    England, Male, 25-30
  • 6.9


    08 Aug 2019
    Location is central, staffs were nice, but I dont expect a bunk bed with 3 floors and I need to stay on the top, it's hard for me to climp up and down all day :(. The washing room is so dirty and can be improved, there was no shower gel or even washing hand gel. I was not provided tower and need to make my bed by myself when I arrive ( I thought there will be someone who make mattress before customers arrive) At 3am in the morning, the fire alarm keeps ringing and stop for a while with no announ
    England, Female, 18-24
  • 6.6


    08 Aug 2019
    Great location and good common areas. Rooms and bathrooms are dirty! Dust and mold and coffee stains...By my last day, none of the toilets on my floor worked. Room was very noisy.
    Mexico, Female, 25-30
  • 6.3


    10 Aug 2019
    The room was quite dirty as well as the bathrooms. The toilets were also constantly getting clogged and one of the sinks overflowed so they kept having to close down the bathrooms. There are only two single person bathrooms to split between several dorm rooms, so between them being closed for maintenance and so many other people trying to use them at the same time it was very inconvenient.
    USA, Female, 18-24
  • 6.3


    07 Aug 2019
    The bathrooms were disgusting, they need to be checked more than once a day if over 25 people are using the 2 bathrooms. Always out of toilet paper and no soap to wash hands. Just filth everywhere, green and black mould in the showers. The 3 story bunks were made horribly. You can only lay in these beds you can’t sit up and there’s nowhere but the floor in your dorm to sit. The bed felt dirty and since I had to make my own bed I got to see the wonderful stains left from other people.
    Australia, Female, 18-24
  • 5.4


    06 Aug 2019
    We booked a four bedroom dorm and they moved us to a 12 bedroom dorm last minute which was very different from the last time I stayed (which was a 4 bedroom dorm). The beds were very uncomfortable, the toilets were very dirty and the room had a bad odour. I would not book the hostel again because of the bad experience at the 12 bedroom dorm.
    Greece, Female, 25-30
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  • Free City Maps
  • Free Internet Access
  • Free WiFi
  • Linen Included
  • Bicycle Parking
  • Book Exchange
  • Breakfast Not Included
  • Common Room
  • Cooker
  • Cots Available
  • Dishwasher
  • Dryer
  • Elevator
  • Fridge/Freezer
  • Hot Showers
  • Key Card Access
  • Meeting Rooms
  • Microwave
  • Outdoor Terrace
  • Reading Light
  • Safe Deposit Box
  • Security Lockers
  • Self-Catering Facilities
  • Utensils
  • Washing Machine
  • Wheelchair Friendly
  • 24 Hour Reception
  • Housekeeping
  • Internet Access
  • Laundry Facilities
  • Luggage Storage
  • Towels for hire
Food & Drink
  • Cafe
  • Meals Available
  • Restaurant
  • Tea & Coffee Making Facilities
  • Board Games
  • Wi-Fi